It would be a lot easier to ask her to show you what she was doing and then go from there. However, if the user profiles are reset to default then she had to have admin privilages. Start with the admin control panel because it seems that your own admin account was changed. Since you do not have a restore point, and if it were my PC, I would run a fresh installation of XP. Yea, pain, but there are a lot of personal settings that will take too much time to repair. Schools out and babes are waiting Jay.