i dont get whats funny? why would any customer service person know anything about what they are selling? i mean seriously, since when has a customer service person ever had to know anything about their own product? i really cant answer that question. that why when i see dell advertising their customer service, im like, ya right. and how they have a high quality prouct. i dont think so, a 200watt psu isnt high quality imo. but i still dont think its as bad as when i was looking for an xbox. i went radioshack and asked this ~22 year old guy if they had an xbox. he had no clue what an xbox was... what a f***ing id***.