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Yes indeed, in fact, the first test I did was to replace that entire folder with one from an ISO image I made a few days before the fault appeared. It made absolutely no difference, it still carried on crashing, so I discounted the contents of that folder as having anything to do with the problem. I next looked for any other recently updated files in the Panda installation, and that led me to the cache folder in the Panda program files folder.

All Panda Dome installers come with offline installer version 15.14.5.0. Therefore, this information is unfortunately of no use. I asked you for the programme version. The most recent is 22.03.05 but I currently use 21.01.00. And it doesn't matter whether you actively click the update button or not, the update is automatically done every day and there is no option to disable it.

The file version of the installer file is meaningless, unfortunately. It isn't the version of Panda Dome that it will install. It's probably just the version of the packaging process used. As far as I can see, the only way to find out what Panda version it is, without actually installing it, is to extract it with 7-Zip and look in the extracted \Program Files\Panda Security\Panda Cloud Antivirus\ folder. There you should find a file called version.ini, which, if you open it, will list the Panda version and build number.

Regarding panda forum reporting, to be able to uninstall panda you have to be able to stop the antivirus running. right clicking task bar icon does not always respond. after a few reboots my task bar icon informed me that my computer was not protected, a tiny red circle with the x. then it was easy to uninstall from add/remove. I also used their generic uninstaller which removed everything from my pc. I did a clean install but unfortunately the song remained the same. 5 minutes later it crashed. I have not got the foggiest how to go about it.

BTW, the cache folder inside the Panda programme directory is not the only destination folder for the updates. Files are, of course, also stored in various subfolders under Documents and Settings\All Users\Application Data\Panda Security.

It's a 020-3xxx-xxxx number, which should be a standard rate London number. There is no indication that it's a premium rate number, which by law in the UK there would have to be if it were. As I'm in London myself, with a 020-8xxx-xxxx home landline number, I would expect it to have been local rate. As such, the call should have been free on my landline phone package as long as it wasn't over 60 minutes long, which it wasn't.

Not to get anyone's hopes up, but I may have found a fix, or at least a workaround. In the Panda program files folder, there is a subfolder called 'cache'. I looked at that and thought, 'clearing out caches is often a good idea'. After first backing it up, of course, I deleted all the files in it. The program then ran on a reboot, with no crashes. All the instabilities seemed to have gone away. The only thing that happened was that Panda started prompting me to OK the running of a lot of program files, so maybe that's where that data was stored before. After OKing all the prompts, things were still good, but surprisingly the cache folder still didn't seem to have anything in it. The folder originally contained a .mngr file, a .util file, a .code file, and several sets of .act and .sig files, which were in pairs with the same filename. The first three files were dated from the date of the program's installation; of the other pairs, one was from back in February, and the others were all from July 3rd this year. I put all the files back, except the recent ones, which I was suspicious of, and everything is still fine. So, was there a corrupted file or files in there?

@Tangy Perhaps you can try Panda Dome 21.01.00. I am under the impression that this version is working better on Windows XP. It's definitely worth a try.

Well, I guess of those here still using XP, very few use Panda Dome, even though it's one of the vanishingly few security programs which is still supposed to work on XP. I found one instance on the virtually dead Panda forum reporting the same problem (with no response). https://support.pandasecurity.com/forum/viewtopic.php?t=12151&sid=a73549f228b82be2dde1657a770a28e4 My installation is still crashing all the time. It stops if I clear the recent files in the cache folder but starts again as soon as the folder repopulates.

@Dave-H Don’t you find it a bit odd that the three of us – you, @modnar and of course me – are the only ones reporting problems with Panda here in this forum and looking for solutions? Apparently there are 68,145 members here on MSFN, and allegedly 23,865 of them are most online . Where on earth are they all? Doesn’t any of them use Windows XP anymore? Or have passivity and apathy completely taken hold, and are people just waiting for others to have wasted their time on it but certainly not their own?

RogueKiller Anti-Malware from Adlice has also dropped programme compatibility for Windows XP in their portable release (the installer version was already discontinued some time ago). The last working one is the version 16.5.6.0 from 24.02.2026. However, it can still download its current definition file. So. it is the next one that turned its back on Windows XP in terms of programme compatibility.

That was definitely a clever move. And has the PSANHost process crashed again since the cache folder was reset?

The company AnyTech365 seems to be owned by Panda and is not only a call center. That's good so far. Interestingly, there is also a German hotline number with the prefix 0800 which is generally free of charge here in Germany. I wouldn’t have expected that.

I'm digging up this question, but the fact is no backport is even needed. The latest version (and even the latest snapshot) perfectly works on Windows 7 (see images) The only detail to note is that the Vulkan rendering does not work, falling back to OpenGL. And it seems this is related to drivers (a look in the logs shows that it requires 'VK_KHR_dynamic_rendering' and 'dynamic_rendering'). [15:39:33] [Render thread/INFO]: Backend library: LWJGL version 3.4.1+2 [15:39:33] [Render thread/WARN]: Device [NVIDIA GeForce GTX 1050 Ti] does not support required extensions, missing: [VK_KHR_dynamic_rendering] [15:39:33] [Render thread/WARN]: Device [NVIDIA GeForce GTX 1050 Ti] does not have required feature [dynamicRendering] [15:39:33] [Render thread/ERROR]: Failed to create backend Vulkan com.mojang.blaze3d.systems.BackendCreationException: Device missing capabilities at com.mojang.blaze3d.vulkan.VulkanBackend.throwForMissingRequrements(VulkanBackend.java:298) at com.mojang.blaze3d.vulkan.VulkanBackend.findPhysicalDevice(VulkanBackend.java:190) at com.mojang.blaze3d.vulkan.VulkanBackend.createDevice(VulkanBackend.java:105) at net.minecraft.client.Minecraft.<init>(Minecraft.java:487) at net.minecraft.client.main.Main.main(Main.java:267) [15:39:34] [Render thread/INFO]: Using graphics backend OpenGL, using drivers: 3.3.0 NVIDIA 475.14 [15:39:34] [Render thread/INFO]: Using graphics device: NVIDIA GeForce GTX 1050 Ti/PCIe/SSE2 (NVIDIA Corporation) So for now the latest version can run thanks to OpenGL, but as they plan to remove it once the Vulkan implementation will be stable enough for their expectations, unless this requirement is fixed, maybe it'll be required to have a wrapper that add the missing Vulkan functions in order to run later versions of the game.

But people, like Dave-H, are grateful these ports exist.

It's because some write they are, but no one gives a link.