Especially the ones who work (?!) in tech support. I get one more of 'em tries to baby-step me through something, it'll be grounds for justifiable homicide. As to entertaining you, DIY. The job doesn't pay well enough. Well if people didn't *act* like they know something, when they obviously don't...we wouldn't have to "baby-step" them through it. "I'm a network administrator, so I know my s***." "Ok sir, why don't we check your IP address?" "Uh...how do I do that? What's an IP?" I rest my case.