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Everyone needs to chill...


jcarle
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I'll get straight to the point.

There's been a lot of arguing, bickering, fighting and general grumpyness on MSFN lately. I'm just as responsible for this as everyone else is. I'm not a moderator and I have no power over any one you, which is why I would like to hope that you would take what I say with some consideration.

We're all stressed, we all work too much or spend too much time at school, christmas is coming, money's tight... we're all familiar with the story.

I think we can agree however that we're all here for the same reasons. Because we enjoy the MSFN community, we enjoy computers, software and the whole plethora of electronic coolness, some of us are amateurs, some of us are experts, but we're all here for fun.

I think some of us have forgotten that on the Internet there is no tone of voice. Not to mention that for a large portion of our users, English is not their first language. So there is bound to be some misunderstandings.

There is one single rule that I've applied to my entire life... never assume. Because assuming makes an a$$ out of you and me. ( For those who don't get it, ASSUME -> A$$ = U + ME). We understand what we're talking about when we're posting, but the other person may not.

For those of you who are new to this forum, please make sure you take the time to read the forum rules. This will avoid frustration for everyone.

If you're unsure if something already been discussed, then try doing a search first. If you don't find anything but think it could have been discussed before then simply make a statement in your post saying that you tried searching for a thread that discussed the same topic but couldn't find one.

If you have a question, try to provide as much information as possible. The more we know, the more we can help you. Do NOT post large copy and pastes, instead, paste them in Notepad and include them in your post as an attachment. Do NOT create two threads for the same topic, a LOT of us regular members check almost all posts in all forums, we WILL see your post. The moment one of us who sees your post has something to contribute, we will. Posting twice simply makes us not want to help.

Oh and don't forget, if you write "need help" as your thread title, no one's going to read it. If you write what you need help with, you'll get a ton more responses. Something as simple as "Windows won't boot" is enough for people to want to read and help when they can.

If you're going to help someone, make suggestions or a one of the general experts floating around MSFN, please try to understand that not all members are as educated or skilled as some of us are. A lot of members come to MSFN for help because they know that there's so many people that are skilled enough to help them here.

Disagreeing with what people say or think is okay, just saying so is sufficient though. There is no need to rip people's head off because they don't agree with you. If everyone always had the same opinion, there would never be any discussion.

Most important of all, let's try to relax, take a nice deep breath and just remember that we're here to enjoy ourselves and enjoy our discussions here at MSFN.

Merry Christmas to all (even those who don't believe in Christmas).

Edited by jcarle
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nice one jcarle.

Disagreeing with what people say or think is okay, just saying so is sufficient though. There is no need to rip people's head off because they don't agree with you. If everyone always had the same opinion, there would never be any discussion.

And don't let ego's get the in way. :P

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There is this article on freenode that says all about this kind of thing... something about "temperature".

IRC is a low-bandwidth method of communication, in comparison with physical presence. Many of the cues of physical communication, tone of voice, facial expression, hand movements, etc., are missing in IRC, since only text is transmitted back and forth.

Speakers in physical proximity with each other communicate quite a bit of emotional context via this extra bandwidth. This context enables them to avoid misjudging the intent of their conversational partners. It also functions as an unconscious negative feedback mechanism to reduce the incidence of emotional "firestorms" which tend to disrupt the efficient flow of conversation. Human beings look for this feedback and indeed they may be designed to require it. In the low-bandwidth world of IRC, they must get emotional feedback via the text they receive.

This process is subject to exaggeration. Small amounts of emotion become magnified in the perception of the observer. So, it is very important to keep channels calm. An informal conceptual measurement of the emotional content of a channel is its "channel temperature."

Think of a person's emotional state as kinetic energy. Enthusiasm, happiness, anger, frustration, all add to the energy level. The more emotion is experienced, the "hotter" the participant. The average emotional state of a channel is its temperature. Emotions in IRC become exaggerated and conveying them directly increases channel temperature. Pent-up frustration, in particular, is often released as a series of inappropriate, "high energy" outbursts. An important objective of the freenode channel guidelines is to avoid "feedback loops" in channel interactions by reducing channel temperature.

The guidelines which follow are designed with the benefit of years of experience with IRC, beginning during the 1993-1994 period when the design limitations of IRC began to become clear due to the increasing scale of IRC networks. Adopting the guidelines will help improve the quality of your channel.

We intentionally avoid drawing a distinction between channel operators and users. Everyone is a user, regardless of their privilege level, and each user has the ability to influence the usability of the channel.

Guidelines:

Polish your catalyst skills. The catalyst role is key to keeping channel interactions friendly and efficient.

Look for the best in people. If you assume people have no self-control, they'll confirm your belief. If you look for personal responsibility, and ask for personal responsibility, most people will respond well.

Set a good example. Be what you want other people to be. If you want them to be calm, be calm. If you want them to be courteous and friendly, be courteous and friendy. The habitual behavior of people on a channel is the most powerful influence on newbies arriving on the channel.

Be nice if someone messages you. They've gone to the trouble to seek out someone with the background to help them. You're it! Be flattered they've singled you out. If you think they'll get better support by asking their question on channel, just let them know.

Don't keep channel operator privileges. Displaying these privileges on your nick with a "+o" attracts participants who are interested in gaining them and using them actively; it also attracts the attention of participants who react negatively to authority. Have your nick added to the channel access list and op yourself only when needed.

Use channel operator privileges sparingly. Each time you use them you raise the channel temperature. Users will be pleased with you, angry at you, frustrated that you used them inappropriately, envious that you have control over the discussion. None of these reactions may be conscious on the part of other users, but all of them increase the channel temperature.

Avoid highlighting and repetition. Words and sentences in all-uppercase, heavy use of highlighting, beeping (^G) on public channels, repeating the same lines over and over--all of these behaviors irritate people and raise the channel temperature.

Avoid emotive speech. Slang pertaining to sex and sexual orientation, excretion and religious oaths is rarely used to discuss the applicability of those topics to your group's activities. In general, language with strong emotional content and only light meaning should be considered "emotive speech". It doesn't matter whether the language is socially acceptable or unacceptable. For example, use of the word "fsck" which does not refer to a Unix filesystem check is emotive. Similarly, use of the word "gay" which has nothing to do with homosexuality is emotive. Emotive speech raises the channel temperature.

Avoid sensitive material. Some users on freenode channels, particularly on public channels, are quite young. Others are parents or teachers who might have young children nearby. As you type comments or ASCII art, or post URLs for others to view, please consider the age range of other users on your channel, and respect the right of parents and teachers to decide when and if to expose the children in their charge to material or language which might offend, confuse or raise difficult issues.

Additionally, some of our users connect to freenode from corporate environments. Employers may be unhappy with the unexpected appearance of sensitive material on workplace computers. Please be considerate and avoid posting such material when you're not completely sure it's safe to do so.

Avoid advocacy debates. BSD versus GPL, vi versus emacs, centralized versus decentralized, RMS versus ESR: these discussions are frequently religious and may not involve significant new ideas. They can also raise the channel temperature quite a bit. Certain advocacy discussions, such as those revolving around actual religion or politics, are almost guaranteed to raise the channel temperature to levels that make other conversation difficult.

You might not get too worked up if you're arguing the relative merits of poll() or kqueue(), but if you walk into a discussion with a strong emotional need to "get your way," consider the possibility you are simply arguing preference or personal affiliation. Advocacy discussions are best held quietly, via /msg, or on channels especially created for the purpose.

Take critiques to private message. Criticizing someone's behavior on channel holds them up to public scrutiny in a negative way. It's usually overkill. In your messages, don't address the subject of whether you have channel operator privileges; just be courteous. Request nicely that they change their behavior. In many cases you'll discover that problem user you are dealing with is merely inexperienced. An aggressive tone makes for a longer and more involved discussion, and pent-up frustration which will raise the channel temperature sooner or later. You can always use channel operator privileges, or have someone else use them, as needed; but with a courteous tone, you'll need to do that a lot less.

Don't be elitist. Today's newbies are tomorrow's experts. A support channel is a place where people with knowledge lead by example. Is the example you want to set that technical knowledge is a hierarchy of control, or that people with knowledge have an inherent social advantage over people who don't? Please think before referring people to links such as this one, which combine suggestions for making support requests with a casual attitude of superiority over the newbie. Helping other people takes patience. It's better not to answer a question than to use the opportunity to emphasize the limitations of the person you're trying to help.

Don't be caught by support burnout. It's nearly impossible to answer every technical question that comes to your channel. In many cases, the problem doesn't lie in the technical aspects of the question; cultural barriers may get in the way of communication, or it may be difficult to explain to a newbie just where to begin. When you try to answer every question, regardless of difficulty, you set yourself up for support burnout.

Support burnout is nearly always accompanied by the feeling that you're losing control of your time, that the people you've set out to help are making unreasonable demands. The problem is that you're taking on too much responsibility; but it begins to appear instead that the problem is the end user who's asking for help.

Different people react to support burnout in different ways. Some offer malicious advice ("rm -rf /" etc.) to newbies. Some insist that every question a newbie asks should be answered with a URL or by lists of manual references. When the staff of a support channel suffer from support burnout, they're likely to set arbitrary rules for participation; these might include prohibiting the use of certain phrases in channel, or disallowing the use of private messages to contact channel members. Staff might promulgate a lengthy, multi-page rules document ending with a special procedure the user must employ to be voiced in the channel (to make sure they've read the entire document before asking any questions).

Such arbitrary rule sets tend to grow longer over time, because they don't solve the real problem. You can't answer every question, and you shouldn't try. Be gentle, be courteous, be flexible and be as patient and helpful as you can---but let someone else try to answer questions that you find too frustrating. Don't try to be a superhuman support machine.

the original location on freenode's website

I just thought this would be a good addendum to this post.

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Darn Quebecquers and their "french" opinions! They're invading this forum... :angel

Je te souhaite un joyeux temps des fêtes à toi également. ;)

Ironically, I'm originally from Vancouver, BC... but fully fluent in both English and French.

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Je te souhaite un joyeux temps des fêtes à toi également. ;)

Et à toi aussi. :)

What's with all the spy talk? :P Je suis pas d'ici non plus, mais je me d[alt-130]brouille pas mal (je ne vis pas a Montreal, donc j'ai pas vraiment le choix). Actually, it's more like frenglish (or is that franglais?), using just one or the other takes some effort :lol:

Ironically, I'm originally from Vancouver, BC... but fully fluent in both English and French.

Alright! I'm looking forward to localized versions of your utilities then! If you need a frenglish translation, I'm your man (J/K, I'd stick to the english version regardless). I always wished to visit Vancouver at some point, looks like a very nice place (I'm from the other coast).

Very good points though. And merry xmas to you too, even though it likely doesn't mean the same thing to both of us. I see it as an occasion to spend time with the family and to spoil the kids (and perhaps to over-indulge on food), and no religious meaning.

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