666_peter_666 Posted January 23, 2018 Share Posted January 23, 2018 (edited) Hello, I bought a licence for Aero Glass for WIn10 10.0.16299, everything works fine, but at Windows boot still appear a well known small window with "Your DWM is incompatible". I think, this is a question for Big Muscle, but does anyone know how to get rid off this annoying window? The "Again" button in this window does not work. In fact, it looks like that: Thank you for help, Peter Edited January 23, 2018 by 666_peter_666 added screenshot Link to comment Share on other sites More sharing options...
Drake_22 Posted January 24, 2018 Share Posted January 24, 2018 (edited) Same happened to me. Edited January 24, 2018 by Drake_22 Link to comment Share on other sites More sharing options...
Batka Posted January 24, 2018 Share Posted January 24, 2018 Same to me. Link to comment Share on other sites More sharing options...
Zod Posted January 27, 2018 Share Posted January 27, 2018 I've had that happen before. Usually, eventually after a windows version update, the symbols become available and download upon bootup. Then it goes away. 1 Link to comment Share on other sites More sharing options...
666_peter_666 Posted January 28, 2018 Author Share Posted January 28, 2018 I have read somewhere, that donated copy of this Aero Glass will find and download the symbols themselves. But my copy does not. I would do it on my own, if I found somewhere detailed manual how to do it. Link to comment Share on other sites More sharing options...
bigmuscle Posted January 28, 2018 Share Posted January 28, 2018 I think that I already wrote it some time ago, but the Microsoft implementation of the symbol downloading (symsrv.dll) has the bug if the download fails once for whatever reason (mostly internet connection failure), it will fail forever even the reason has already gone away. Thus I recommend to delete "Symbols" folder and try again... especially if there is download.error file somewhere. Also, the real reason of the failure can be found in debug.log if the verbose logging is enabled. 2 Link to comment Share on other sites More sharing options...
666_peter_666 Posted January 29, 2018 Author Share Posted January 29, 2018 Bigmuscle, please be more specific. Where the "Symbols" folder can be found? And what then? Delete it and download some symbols from some MS page to the new folder "Symbols"? Which symbols to download? Or when the folder "Symbols" will be deleted, AeroGlass will download symbols automatically? I attach list of debug.log of today. Please, look at it and write me, what I should do to solve the problem? I am not a programmer, I am only user. Thank you, Peter debug.txt Link to comment Share on other sites More sharing options...
Klamatiel Posted January 29, 2018 Share Posted January 29, 2018 Obviously symbols are located in Aeroglass' folder. In your case, that would be Program Files (x86). I suggest you reinstall AG in C:\Aeroglass. Link to comment Share on other sites More sharing options...
bigmuscle Posted January 30, 2018 Share Posted January 30, 2018 If someone installs the Aero Glass into Program Files, it is only his problem that it is not able to download and store the symbols. It has been said milliontimes that it mustn't be installed there and even the guide mentions "Important thing is that you must place all files in writable location (i.e. not in Program Files),, because DWM process does not run under user's credential. If you don't do this, Aero Glass will not be able to download symbols". Also the note about debug.log "if the verbose logging is enabled" was not probably too bold and underlined. 3 Link to comment Share on other sites More sharing options...
Yautja Hunter Posted January 31, 2018 Share Posted January 31, 2018 (edited) Same here. Win 10 64-bit Build 10.0.16299.192. Aeroglass is installed in C:\Aeroglass. I am getting hook DWM error on every boot. Couldn't figure out how to actually install proper Symbols. Edited January 31, 2018 by Yautja Hunter Link to comment Share on other sites More sharing options...
UCyborg Posted January 31, 2018 Share Posted January 31, 2018 (edited) Just did a quick test on my end, installing Aero Glass in Program Files does not interfere with its functionality, symbols just end up in C:\ProgramData\dbg folder instead. If one has to have it installed in Program Files and wants symbols to appear in AeroGlass folder, "Authenticated Users" group must be granted at least read/write access to the folder (folder's properties, Security tab). My guess is that people here have some other problem, but since enabling verbose logging is too difficult, despite the fact that registry setting for it is documented on Aero Glass's website and a tool being available that makes enabling it as easy as flipping a single checkbox, we can't really know what's going on. Still, @bigmusclecould bundle dbghelp.dll and symsrv.dll files from the latest Debugging Tools for Windows. The versions provided are about 2.5 years old. Edited January 31, 2018 by UCyborg Link to comment Share on other sites More sharing options...
666_peter_666 Posted January 31, 2018 Author Share Posted January 31, 2018 (edited) So, I uninstalled AG from Program Files folder, install it to C:\Aeroglass, but I still do not see any subfolder "Symbols" under Aeroglass folder. Also I tried to install AG to another folder, with no luck. There is no "Symbols" folder. But I remember, when I very first time install a trial copy of AG (v 1.5.7 unregistered), there was no error window, only window for a donation there popuped. Error window appeared just after registration. My OS: Edited January 31, 2018 by 666_peter_666 Link to comment Share on other sites More sharing options...
JTB3 Posted February 1, 2018 Share Posted February 1, 2018 9 hours ago, Yautja Hunter said: Same here. Win 10 64-bit Build 10.0.16299.192. Aeroglass is installed in C:\Aeroglass. I am getting hook DWM error on every boot. Couldn't figure out how to actually install proper Symbols. This was also driving me crazy until I figured out (by looking at the debug file from the latest experimental version 1290) that AeroGlass was unable to download:http://msdl.microsoft.com/download/symbols/dwmcore.pdb/4DFDA14B2ACD35B23AC37976303DB51A1/dwmcore.pdb Finally, by simply manually pasting the above link into my browser, I was able to download the above required symbol file. I then had to manually create a subfolder with the name "4DFDA14B2ACD35B23AC37976303DB51A1" in the '..symbols\dwmcore.pdb' folder, and then copied the 'dwmcore.pdb' file into this new subfolder. Everything worked great from that moment forward! Hope this helps anyone! -JT 3 Link to comment Share on other sites More sharing options...
Klamatiel Posted February 1, 2018 Share Posted February 1, 2018 21 hours ago, UCyborg said: My guess is that people here have some other problem, but since enabling verbose logging is too difficult, despite the fact that registry setting for it is documented on Aero Glass's website and a tool being available that makes enabling it as easy as flipping a single checkbox, we can't really know what's going on. I did enable verbose logging in registry, but it doesn't seem to work. Also, what's the tool for that? Link to comment Share on other sites More sharing options...
UCyborg Posted February 1, 2018 Share Posted February 1, 2018 http://www.glass8.eu/files/AeroGlassGUI.7z You have to log off for changes to take effect. Link to comment Share on other sites More sharing options...
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