Connection-specific DNS Suffix . : hq.trusol.com IP Address. . . . . . . . . . . . : *.*.*.* Subnet Mask . . . . . . . . . . . : 255.255.255.255 Default Gateway . . . . . . . . . : *.*.*.* Subnet mask here is 255.255.255.255, and what class IP address do you use here? In other words, subnet mask is wrong. Regarding "remote engineer", just set him up with Remote Desktop Client or Terminal Services Web Clinet, that should do the job ... connecting over VPN can be pain in the neck ...