Typically, I do not encounter issues of Windows having major problems when I go about my business of approving images. But this time, Explorer.exe and drwtsn32.exe crashed by doing the following: Click Start -> Control Panel -> Switch to Classic View So I installed the Debugging Tools for x86 and the Retail Symbols (the Classic Symbols download said it was corrupt) and went about to get Explorer to crash again. Except now I can't get it to crash by doing the same procedure. I imagine that getting a dump file with this tool is similar to using the IIS Debugger, which means you need to replicate the error. Since I can't, the files it is creating might not even be helpful? For now, here is the information gathered from the initial crash: -Error Sig: Explorer.exe, Module: shell32.dll, Offset: 0002b284 -DrWatson Postmortem Debugger Event Type: BEX P1: drwtsn32.exe P2: 5.1.2600.0 P3: 3b7d84a2 P4: dbghelp.dll P5: 5.1.2600.5512 P6: 4802a0b2 P7: 0001295d P8: c0000409 P9: 00000000 In addition, three of these errors happened over the weekend, all at 6/29 @ 1:30AM (this morning). Source: MPSampleSubmission ID: 5000 EventType mptelemetry, P1: 8024402c, P2: endsearch, P3: search, P4: 1.1.1593.0, P5: mpsigdwn.dll, P6: 1.1.1593.0, P7: Windows Defender, P8: NIL, P9: NIL, P10:NIL EDIT: Attached the drwatson log file. NOTE: the exception happened (friday) and the symbols were not installed until today (monday). So I don't know how much help this will be. EDIT2: the customer has decided against using the image based on other problems discovered. Closed