yeah i like the ones that i start walking them through the install of software and after a couple seconds they ask if they need a computer to do this??? i just wanna smack them..or network admins that lock themselves out of they're network, and the qwest tech who had no idea what DNS was?? and i had to explain it too him, or them infamous person i had that argued w/ me for 15 minutes because she didn't believe that she had to have a phone line plugged into her modem for it to be able to dial out.......that ended w/ the realization of the fact and she unplugged the line i was talking to her on...no calling her back................... boy..could i write one hell of a book....... w00t