4. see the guide for instructions on loading drivers, drvload (inf path) 1-2. You can make an image as desbcribed but you need to run sysprep to prep the machines for the destination systems, especially if you are using SMS. Once the machine shuts down after running sysprep you can capture your image. It depends upon the hardware how machine specific the image is. I have images I have successfully deployed to laptops and desktops, just have to have the drivers available. 3. I'm assuming you are using XP, if that is the case there isn't a built in way to add updates to the image. You could create your own method to install updates post imaging, i.e. have a folder in the image the updates go in, then on first boot have a script check the folder for updates and install each update it finds. Then all you would need to do is mount the WIM and add the update files to the folder. Or if you have WSUS and point your system at it you could manually (or via script) kick off automatic updates to download and install. By the way this process will also work for Vista, but then you have the addititional option of being able to add updates to the WIM from the commandline, it is a feature of Vista and using WIMs with it.