hey cheers for the info, 1 day she will learn that you have to uninstall instead of just delete... i believe it was norton 2001 antivirus but i dunno because its not actually running other than the annoying bootup message, but i think it be 2001 because she said it was already installed when she bought pc about 4 or 5 years ago, i shall give it a try, thanks again EDIT , where is the BFU exe? and no theres no other norton apps on the pc.........cheers