bookie32 Posted February 10, 2015 Posted February 10, 2015 Hi guys I have a computer customer that is showing the above error code...I have tested the hard drive and memory and not found any problems... I can go into safety mode without any hiccups.... As soon as I try to go into standard Windows I get the blue screen...Always the ...D1 but variations of em008_64.11040.dat... I can't see any direct problems in Device Manager I have even tried to turn off all non Windows Services and then reboot....but still the BSOD.... I am not a wiz att looking at dump files and wondered if I can try anything else before taking that road? Thanks as Always! bookie32
jaclaz Posted February 10, 2015 Posted February 10, 2015 Well, post the FULL error, AND the specifications of BOTH the OS (I presume Windows 7 and have to guess that it is a 64 bit version of it) AND of the hardware, SPECIFIC make/model, etc. Usually that error is connected to EITHER a "bad" device driver OR the one or the other Antivirus (but of course it may be a defective peripheral, like - say - the network card or the video card). Until you provide the needed, basic, info and details, as per Standard Litany:http://homepage.ntlworld.com./jonathan.deboynepollard/FGA/problem-report-standard-litany.html be my guest : jaclaz jaclaz 1
Tripredacus Posted February 10, 2015 Posted February 10, 2015 Event Viewer should log more information regarding the error... you can view it in Safe Mode. Also, you can upload the minidumps and someone can look at them for a start.
MagicAndre1981 Posted February 10, 2015 Posted February 10, 2015 share the dmp files from C:\Windows\Minidump
bookie32 Posted February 10, 2015 Author Posted February 10, 2015 Hi guys!Thanks...but I seem to have found the problem....I started disconnecting everything connected to the motherboard...I remembered some time back I had a strange BSOD problem and like this one..harddrive ok, memory ok, but not cdrom. the cdrom on this computer is connected via IDE.As soon as I disconnected that I could get into Windows again....really weird...I have only ever had such a problem once before and I only found that by process of elimination...I am installing a new SATA one.Thanks for coming by!bookie32
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