Email Host Options

[joe43wv]

I received a call this morning from a client who is looking for a new email hosting company. He is currently using 1&1 for his website and email hosting and is not happy with his service. Here is what he is wanting.

 

Currently his business has a generic email address where customers and send requests for quotes. The issue he is having is when one of his employees or if he responds to that email no one else is able to see the response so they are constantly spending more time tracking each other down to follow up on things to ensure everyone is on the same page. Does anyone have a recommendation on an email host that works well in situations like this to where everyone can see the response easily? They are using Outlook as their email client.

[jumper]

The email hosting service isn't the problem.

If all replies 'CC' the generic address, all employees monitoring that address will stay up-to-date.

[joe43wv]

Great idea jumper. Is there a way for the generic account to be auto cc that way they don't have to worry about putting it in every time?

[jaclaz]

Great idea jumper. Is there a way for the generic account to be auto cc that way they don't have to worry about putting it in every time?

Set a "rule" for it (in Outlook):

http://office.microsoft.com/en-us/outlook-help/automatically-send-someone-a-copy-of-messages-that-you-send-HA010239583.aspxhttp://email.about.com/od/outlooktips/qt/et_auto_cc.htm

 

jaclaz