Seagate Barracuda 7200.11 Troubles

**poolcarpet** · January 10, 2009

Backup, backup and backup!!

P.S. My 7200.11 500GB Drive, China Made, is still working fine. I'm just watching here

**Fuzzy_3D** · January 10, 2009

Hey I just did a search on google for "seagate barracuda 7200.11" and this thread is about number 15! With all the attention we may get it in the first five suggestions then anyone who searches for one will come across this thread and know not to buy one!

Keep in mind that Seagate has a team of lawyers, and this thread is one threatening fax away from being deleted. This problem is going to be too big to hide in a few months, but you know they'll do everything they can to keep the public oblivious.

**Keddar** · January 10, 2009

Adding mine:

9QM2C4LT:ST3500320AS:9BX154-303:SD15:08382(??):KRATSG:Aug2008:1Jan2009:Keddar:USA

And added a few I noticed laying about in posts.

---

SerialNumber:Model:P/N:Firmware:DateCode:SiteCode:PurchaseDate:FailedDate:USername:Country Origin

======================================================================

9QM7VZBP:ST3500320AS:9BX154-303:SD15:09146 (09/Oct/2008):KRATSG:Oct2008:24Dec2008:poolcarpet:Malaysia

9QM6X90B:ST3500320AS:9BX154-303:SD15:09115 (17/Sep/2008):KRATSG:Oct2008:28Dec2008:DaftMule

9QM6W2JE:ST3500320AS: - :SD15: - : - :5Dec2008:19Dec2008:DerSnoezie: Netherlands (no detect in bios)

9QM4G4PK:ST3500320AS:9BX154-303:SD15:08503 (16/Jun/2008):KRATSG:Aug2008:Nov2008:dskbrk

9QM3RWHJ:ST3500320AS:9BX154-568:SD81:08464 (20/May/2008):KRATSG:Aug2008:23Dec2008:ToKuRo:Chile (no detect in bios, reboot of death)

9QM7KSQJ:ST3500320AS:9BX154-501:SD15:09134 (30/Sep/2008):KRATSG:28Oct2008:07Jan2009:jeroen__online

9QM2MFS6:ST3500320AS:9BX154-303:SD15:08406 (10/Apr/2008):KRATSG:12Apr2008:23Dec2008:quattro150:Malaysia

9QJ0XJ01:ST31000340AS:9BX158-303:SD15:08496 (12/Jun/2008):KRATSG:Aug/Sep2008:8Jan2009:Nichev

9QM717SF:ST3500320AS:9BX154-303:SD15:09114 (16/Sep/2008):KRATSG:13Oct2008:14Dec2008:PrOdiGy1

9QJ1LESR:ST31000340AS:9BX158-303:SD15:09063 (11/Ago/2008):KRATSG:Nov2008:27Dec2008:AVINNC

9QJ1AGEV:ST31000340AS:9BX158-303:SD15:08515 (2/Jul/2008):KRATSG:Aug2008:4Jan2009:Ruddrage

9QM6354J:ST3500820AS:9BX134-505:SD15:09084 (26/Ago/2008):KRATSG:July2008:20Dec2008:rainshower

9QM33FL8:STM3500320AS:9GT154-325:MX15:08396 (03/Abr/2008):KRTASG:Sep2008:30Dec2008:fabio.cillo

9QM*****:ST3500320AS:9BX154-303:SD15:08367 (14/Mar/2008):KRATSG:Dec2007:Dec2008:Death_Angel:Malaysia

9QK*****:ST3750630AS:9BX146-621:HP24:08511 (21/Jun/2008):TK:Oct2008:7Jan2009:Taiketo

5QJ*****:ST1000340AS:9BX158-303:SD15:09121 (20/Sep/2008):WUXISG:October2008:28Dec2008:Styleman

9QM8DRHL:ST3500320AS:9BX154-303:SD15: - (13/Oct/2008):KRATSG:06Dec2008:24Dec2008:roadstarter

9QM6****:ST3500320AS:9BX154-303:SD15:09076 (21Aug2008):KRATSG:15Oct2008:29Dec2008:labraticmp3

9QM6****:ST3500320AS: - : SD15 - : - : Oct2008:2Jan2008:eli2k

9QM5****:ST3500320AS:9BX154-303:SD15:09063 (11/Ago/2008):KRATSG:6Nov2008:27Nov2008:poim76

9QM2CHR4:ST3500320AS:9BX154-303:SD15:08382 (23/Mar/2008):KRATSG:August-08:Nov-Dec-08:caba212

9QJ15ZBN:ST31000340AS:9BX158-303:SD15:08496 (05/Jun/2008):KRATSG:July2008:26Dec2008:GrayGhost

9QM27S5F:ST3500320AS:9BX154-303:SD15:08381:DEC 08:JAN 09: timha

9QJ0****:ST31000340AS:9BX158-303:SD15:08495:KRATSG:Oct2008:02Jan2009:viniciusferrao:Brazil

9QM60864:ST3500320AS:9BX154-303:SD15:09076:KRATSG:31 October 2008:Dec 2008:RiderZen:Thailand (BSY)

9QM5V5HQ:ST3500320AS:9BX154-303:SD15:09071:KRATSG:(04/Nov/08):(09/Jan/09):BigSilverHotdog:PRODUCT OF THAILAND

9QJ0W41R:ST31000340AS:9BX158-335:SD15:08457 (16/May/2008):KRATSG:Jul2008:20Dec2008:Macprk

9QM2C4LT:ST3500320AS:9BX154-303:SD15:08382(23/Mar/2008):KRATSG:Aug2008:1Jan2009:Keddar:USA (BSY)

Edited January 10, 2009 by Keddar

**PrOdiGy1** · January 10, 2009

Hey I just did a search on google for "seagate barracuda 7200.11" and this thread is about number 15! With all the attention we may get it in the first five suggestions then anyone who searches for one will come across this thread and know not to buy one!
Keep in mind that Seagate has a team of lawyers, and this thread is one threatening fax away from being deleted. This problem is going to be too big to hide in a few months, but you know they'll do everything they can to keep the public oblivious.

would not surprise me at all. might be worth someone keeping a backup cache of the thread somewhere

also i just did a search for seagate barracuda 7200.11 and this thread came up top of my results! ah no nevermind. just noticed its only done that because i added it as a result to the search term

Edited January 10, 2009 by PrOdiGy1

**Keddar** · January 10, 2009

Just a couple ideas...

My PCB has some excessive tarnishing on most of the silver areas. Anyone else?

The PCB is labeled as, "PCB 100466725 REV A DLAJ-4"

Mine was an OEM drive purchased from Newegg. Any retail drives dying?

**ablatt** · January 10, 2009

With the 500GB model of the 7200.12 series selling here in Toronto already, does anybody think Seagate will invest in fixing the previous line?

Look at Nvidia with all their video chipset problems and how they never acknowledged it.

**ToKuRo** · January 10, 2009

I searched through the entire thread and detected some posts that were been missing... adding numbers to the list to avoid this from happening again. By the way: the last field is for the country of origin of the USER, the country of origin of the disk is the SITE CODE.

LIST UPDATED.

Number:Serial N°:Model:Part N°:Firmware:DateCode:SiteCode:PurchaseDate:FailedDate:UserName:Country of the User

=======================================================================================

01:9QM7VZBP:ST3500320AS:9BX154-303:SD15:09146 (09/Oct/2008):KRATSG:Oct2008:24Dec2008:poolcarpet:Malaysia

02:9QM6X90B:ST3500320AS:9BX154-303:SD15:09115 (17/Sep/2008):KRATSG:Oct2008:28Dec2008:DaftMule:United Kingdom

03:9QM6W2JE:ST3500320AS: - :SD15: - : - :5Dec2008:19Dec2008:DerSnoezie:Netherlands (no detect in bios)

04:9QM4G4PK:ST3500320AS:9BX154-303:SD15:08503 (16/Jun/2008):KRATSG:Aug2008:Nov2008:dskbrk

05:9QM3RWHJ:ST3500320AS:9BX154-568:SD81:08464 (20/May/2008):KRATSG:Aug2008:23Dec2008:ToKuRo:Chile (no detect in bios)

06:9QM7KSQJ:ST3500320AS:9BX154-501:SD15:09134 (30/Sep/2008):KRATSG:28Oct2008:07Jan2009:jeroen__online:Netherlands

07:9QM2MFS6:ST3500320AS:9BX154-303:SD15:08406 (10/Apr/2008):KRATSG:12Apr2008:23Dec2008:quattro150:Malaysia

08:9QJ0XJ01:ST31000340AS:9BX158-303:SD15:08496 (12/Jun/2008):KRATSG:Aug/Sep2008:8Jan2009:Nichev

09:9QM717SF:ST3500320AS:9BX154-303:SD15:09114 (16/Sep/2008):KRATSG:13Oct2008:14Dec2008:PrOdiGy1:UK

10:9QJ1LESR:ST31000340AS:9BX158-303:SD15:09063 (11/Ago/2008):KRATSG:Nov2008:27Dec2008:AVINNC:USA

11:9QJ1AGEV:ST31000340AS:9BX158-303:SD15:08515 (2/Jul/2008):KRATSG:Aug2008:4Jan2009:Ruddrage:UK

12:9QM6354J:ST3500820AS:9BX134-505:SD15:09084 (26/Ago/2008):KRATSG:July2008:20Dec2008:rainshower:Germany

13:9QM33FL8:STM3500320AS:9GT154-325:MX15:08396 (03/Abr/2008):KRTASG:Sep2008:30Dec2008:fabio.cillo:Italy

14:9QM*****:ST3500320AS:9BX154-303:SD15:08367 (14/Mar/2008):KRATSG:Dec2007:Dec2008:Death_Angel:Malaysia

15:9QK*****:ST3750630AS:9BX146-621:HP24:08511 (21/Jun/2008):TK:Oct2008:7Jan2009:Taiketo

16:5QJ*****:ST1000340AS:9BX158-303:SD15:09121 (20/Sep/2008):WUXISG:October2008:28Dec2008:Styleman

17:9QM8DRHL:ST3500320AS:9BX154-303:SD15: - (13/Oct/2008):KRATSG:06Dec2008:24Dec2008:roadstarter:Philippines

18:9QM6****:ST3500320AS:9BX154-303:SD15:09076 (21Aug2008):KRATSG:15Oct2008:29Dec2008:labraticmp3:USA

19:9QM6****:ST3500320AS: - : SD15 - : - : Oct2008:2Jan2008:eli2k

20:9QM5****:ST3500320AS:9BX154-303:SD15:09063 (11/Ago/2008):KRATSG:6Nov2008:27Nov2008:poim76

21:9QM2CHR4:ST3500320AS:9BX154-303:SD15:08382 (23/Mar/2008):KRATSG:August-08:Nov-Dec-08:caba212:Spain

22:9QJ15ZBN:ST31000340AS:9BX158-303:SD15:08496 (05/Jun/2008):KRATSG:July2008:26Dec2008:GrayGhost:USA

23:9QM27S5F:ST3500320AS:9BX154-303:SD15:08381:DEC 08:JAN 09: timha

24:9QJ0****:ST31000340AS:9BX158-303:SD15:08495:KRATSG:Oct2008:02Jan2009:viniciusferrao:Brazil

25:9QM60864:ST3500320AS:9BX154-303:SD15:09076:KRATSG:31 October 2008:Dec 2008:RiderZen:Australia (BSY)

26:9QJ0W41R:ST31000340AS:9BX158-335:SD15:08457 (16/May/2008):KRATSG:Jul2008:20Dec2008:Macprk:USA

27:9QM5V5HQ:ST3500320AS:9BX154-303:SD15:09071:KRATSG:(04/Nov/08):(09/Jan/09):BigSilverHotdog:USA

28:9QM2C4LT:ST3500320AS:9BX154-303:SD15:08382(??):KRATSG:Aug2008:1Jan2009:Keddar:USA

29:5QM1EYCG:ST3500320AS:9BX154-303:SD15:08383:WUXISG:jUL2008:02Jan2009:waly2k1:Argentina (no detect in bios).

30:9QM5RCNT:ST3500320AS:9BX154-303:SD15:09063:KRATSG:JUL2008:25DEC2008:criverock:Italy (no detect in bios).

31:9QM*****:ST3500320AS:9BX154-303:SD15:09076 (21Aug2008):KRATSG:Oct2008:20Dec2008:sarahcoco:France

32:9QJ*****:ST31000340AS:9BX158-303:SD15:09104 (10/Oct/2008):KRATSG:3Jan2009:artpav:Canada

33:9QM*****:ST3500320AS:9BX154-303:SD15:08371 (15/Mar/2008):KRATSG:7May2008:29Dec2008:KillerB :Korea (no detect in bios)

34:5QJ0****:ST31000340AS:9BX158-303:SD15:09045:WUXISG:CHINA:August2008:Dec24th08:Fuzzy_3D:Canada

Saludos, ToKuRo.

Edited January 10, 2009 by ToKuRo

**poolcarpet** · January 10, 2009

Now this just gave me a thought - my drive is labeled with OEM, and as Keddar has asked, anyone in the list has a NON-OEM drive? Or does this particular model only come in OEM packaging???

Just a couple ideas...
My PCB has some excessive tarnishing on most of the silver areas. Anyone else?
The PCB is labeled as, "PCB 100466725 REV A DLAJ-4"
Mine was an OEM drive purchased from Newegg. Any retail drives dying?

**heew00t** · January 10, 2009

Hey guys, sorry I didn't really read all the pages in this thread + on the Seagate forums but I have a question...

Has any (more like how many) 7200.11 SD15 drive MADE IN CHINA failed yet? I got a 500GB one from NCIX a couple days ago sitting on my desk, never used.

Edited January 10, 2009 by heew00t

**ToKuRo** · January 10, 2009

Now this just gave me a thought - my drive is labeled with OEM, and as Keddar has asked, anyone in the list has a NON-OEM drive? Or does this particular model only come in OEM packaging???

Where is your OEM label???

If this is retail...

is this OEM???

Mine came like the last one... but I don't remember seeing any OEM label on the package nor the drive.

Saludos, ToKuRo.

**ToKuRo** · January 10, 2009

Hey guys, sorry I didn't really read all the pages in this thread + on the Seagate forums but I have a question...
Has any (more like how many) 7200.11 SD15 drive MADE IN CHINA failed yet? I got a 500GB one from NCIX a couple days ago sitting on my desk, never used.

If the SiteCode is WUXISG then the disk is made in China. and yes, according to the list the China ones are failing too but apparently (according to the list again...) a lot less than the Thailand ones (KRATSG ones).

Saludos, ToKuRo.

Edited January 10, 2009 by ToKuRo

**poolcarpet** · January 10, 2009

Well, my own opinion is I'm not expecting Seagate to fix this. It doesn't look like they even acknowledge there is a problem - and I'm resigned to the fact that they are willing to RMA the failed drives, and backup of data on our drives are our own responsibility. So as much as I disagree, I have to accept when they offer to RMA the failing drives.

Now, from a customer satisfaction point of view, it's a whole different story. An analogy would be buying a nice reputable car. You put in some nice music CDs in the car, customize it a bit here and there, and you are enjoying it. Then the next day you wake up, and guess what you are not able to unlock your car. Now you contact the car company, and they tell you "oh, please send in your car and we'll replace a new one for you or oh, if you need to unlock your car, please send to our car unlocking services. by the way, it will cost you USD1000". So what do you do then? Let them replace a new car for you - what about all my CDs and customizations in the car?? all gone?? or you pay USD1000 through no fault of yours?

The idea of having the list is also to see if we can spot any pattern, to figure out what triggers it. We've believed it to be the firmware, but yet we see some non SD15s in the list. We've thought it might be power on hours or hours since first used, but yet we see 1 year old drives failing and also as new as few week old drives failing.

Yes, Seagate can probably send a fax and shut down this thread, but I believe the message is already out there. I am certainly NEVER going to pay a single cent to buy any product/services from this company ever, and I'm sure a lot out here feel the same. And the way they have handled our discussions in the forum was like rubbing salt into a gaping, bleeding wound.

Looking at the complexity involved in the second stage of the recovery, I might go ahead to get the Salvation Data recovery tool. I would rather not risk my data (my kids are never going to be younger again for me to shoot their home videos) and just pay the USD500 (hopefully can get more people in the same region to offset the cost) to get back my data. After that, I might just secure erase the hard disk and destroy it with a hammer (and film that too!!).

I salute the efforts of those trying to fix the 0 LBA problem now, and I do hope they will get it. Keep it up you guys! This is the power of global community!! I personally have given up hope on Seagate.

With the 500GB model of the 7200.12 series selling here in Toronto already, does anybody think Seagate will invest in fixing the previous line?
Look at Nvidia with all their video chipset problems and how they never acknowledged it.

**heew00t** · January 10, 2009

Hey guys, sorry I didn't really read all the pages in this thread + on the Seagate forums but I have a question...
Has any (more like how many) 7200.11 SD15 drive MADE IN CHINA failed yet? I got a 500GB one from NCIX a couple days ago sitting on my desk, never used.
If the SiteCode is WUXISG then the disk is made in China. and yes, according to the list the China ones are failing too but apparently (according to the list again...) a lot less than the Thailand ones (KRATSG ones).
Saludos, ToKuRo.

Thank you for the quick response, ToKuRo. I have a site code of SUZHSG and I will definately post back with the results when I start using it.

**poolcarpet** · January 10, 2009

Look at the middle part of the drive (photo as attached), is there a note saying it's for OEM?? Does everyone's failed drive have the OEM note? or are some of the failed disks retail versions??

Now this just gave me a thought - my drive is labeled with OEM, and as Keddar has asked, anyone in the list has a NON-OEM drive? Or does this particular model only come in OEM packaging???
Where is your OEM label???
If this is retail...
is this OEM???
Mine came like the last one... but I don't remember seeing any OEM label on the package nor the drive.
Saludos, ToKuRo.

**ToKuRo** · January 10, 2009

Look at the middle part of the drive (photo as attached), is there a note saying it's for OEM?? Does everyone's failed drive have the OEM note? or are some of the failed disks retail versions??

OMFG!!! How come I didn't see that!!! YES, my drive has exactly the same note that yours. This deserves a list Update i guess.... added OEM/RETAIL field.

LIST UPDATED.

Number:Serial N°:Model:Part N°:Firmware:DateCode:SiteCode:PurchaseDate:FailedDate:OEM/RETAIL:UserName:Country of the User

====================================================================================================

==========

01:9QM*****:ST3500320AS:9BX154-303:SD15:09146 (09/Oct/2008):KRATSG:Oct2008:24Dec2008:OEM:poolcarpet:Malaysia

02:9QM*****:ST3500320AS:9BX154-303:SD15:09115 (17/Sep/2008):KRATSG:Oct2008:28Dec2008:-:DaftMule:United Kingdom

03:9QM*****:ST3500320AS: - :SD15: - : - :5Dec2008:19Dec2008:-:DerSnoezie:Netherlands (no detect in bios)

04:9QM*****:ST3500320AS:9BX154-303:SD15:08503 (16/Jun/2008):KRATSG:Aug2008:Nov2008:-:dskbrk

05:9QM*****:ST3500320AS:9BX154-568:SD81:08464 (20/May/2008):KRATSG:Aug2008:23Dec2008:OEM:ToKuRo:Chile (no detect in bios)

06:9QM*****:ST3500320AS:9BX154-501:SD15:09134 (30/Sep/2008):KRATSG:28Oct2008:07Jan2009:-:jeroen__online:Netherlands

07:9QM*****:ST3500320AS:9BX154-303:SD15:08406 (10/Apr/2008):KRATSG:12Apr2008:23Dec2008:-:quattro150:Malaysia

08:9QJ*****:ST31000340AS:9BX158-303:SD15:08496 (12/Jun/2008):KRATSG:Aug/Sep2008:8Jan2009:-:Nichev

09:9QM*****:ST3500320AS:9BX154-303:SD15:09114 (16/Sep/2008):KRATSG:13Oct2008:14Dec2008:-:PrOdiGy1:UK

10:9QJ*****:ST31000340AS:9BX158-303:SD15:09063 (11/Ago/2008):KRATSG:Nov2008:27Dec2008:-:AVINNC:USA

11:9QJ*****:ST31000340AS:9BX158-303:SD15:08515 (2/Jul/2008):KRATSG:Aug2008:4Jan2009:-:Ruddrage:UK

12:9QM*****:ST3500820AS:9BX134-505:SD15:09084 (26/Ago/2008):KRATSG:July2008:20Dec2008:-:rainshower:Germany

13:9QM*****:STM3500320AS:9GT154-325:MX15:08396 (03/Abr/2008):KRTASG:Sep2008:30Dec2008:-:fabio.cillo:Italy

14:9QM*****:ST3500320AS:9BX154-303:SD15:08367 (14/Mar/2008):KRATSG:Dec2007:Dec2008:-:Death_Angel:Malaysia

15:9QK*****:ST3750630AS:9BX146-621:HP24:08511 (21/Jun/2008):TK:Oct2008:7Jan2009:-:Taiketo

16:5QJ*****:ST1000340AS:9BX158-303:SD15:09121 (20/Sep/2008):WUXISG:October2008:28Dec2008:-:Styleman

17:9QM*****:ST3500320AS:9BX154-303:SD15: - (13/Oct/2008):KRATSG:06Dec2008:24Dec2008:-:roadstarter:Philippines

18:9QM6****:ST3500320AS:9BX154-303:SD15:09076 (21Aug2008):KRATSG:15Oct2008:29Dec2008:-:labraticmp3:USA

19:9QM6****:ST3500320AS: - : SD15 - : - : Oct2008:2Jan2008:-:eli2k

20:9QM5****:ST3500320AS:9BX154-303:SD15:09063 (11/Ago/2008):KRATSG:6Nov2008:27Nov2008:-:poim76

21:9QM*****:ST3500320AS:9BX154-303:SD15:08382 (23/Mar/2008):KRATSG:August-08:Nov-Dec-08:-:caba212:Spain

22:9QJ*****:ST31000340AS:9BX158-303:SD15:08496 (05/Jun/2008):KRATSG:July2008:26Dec2008:-:GrayGhost:USA

23:9QM*****:ST3500320AS:9BX154-303:SD15:08381:DEC 08:JAN 09:-:timha

24:9QJ0****:ST31000340AS:9BX158-303:SD15:08495:KRATSG:Oct2008:02Jan2009:-:viniciusferrao:Brazil

25:9QM*****:ST3500320AS:9BX154-303:SD15:09076:KRATSG:31 October 2008:Dec 2008:-:RiderZen:Australia (BSY)

26:9QJ*****:ST31000340AS:9BX158-335:SD15:08457 (16/May/2008):KRATSG:Jul2008:20Dec2008:-:Macprk:USA

27:9QM*****:ST3500320AS:9BX154-303:SD15:09071:KRATSG:(04/Nov/08):(09/Jan/09):-:BigSilverHotdog:USA

28:9QM*****:ST3500320AS:9BX154-303:SD15:08382(??):KRATSG:Aug2008:1Jan2009:-:Keddar:USA

29:5QM*****:ST3500320AS:9BX154-303:SD15:08383:WUXISG:jUL2008:02Jan2009:-:waly2k1:Argentina (no detect in bios).

30:9QM*****:ST3500320AS:9BX154-303:SD15:09063:KRATSG:JUL2008:25DEC2008:-:criverock:Italy (no detect in bios).

31:9QM*****:ST3500320AS:9BX154-303:SD15:09076 (21Aug2008):KRATSG:Oct2008:20Dec2008:-:sarahcoco:France

32:9QJ*****:ST31000340AS:9BX158-303:SD15:09104 (10/Oct/2008):KRATSG:3Jan2009:-:artpav:Canada

33:9QM*****:ST3500320AS:9BX154-303:SD15:08371 (15/Mar/2008):KRATSG:7May2008:29Dec2008:-:KillerB :Korea (no detect in bios)

34:5QJ0****:ST31000340AS:9BX158-303:SD15:09045:WUXISG:CHINA:August2008:Dec24th08:-:Fuzzy_3D:Canada

Edited January 17, 2009 by ToKuRo

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