My solution: I got external FDD and CD-rom (both from Dell). On network I got different cd images (around 15), from normal boot disks (w95, 98, me etc), diagnostic (hdd, ram, network etc), universal boot medium (including network solution, backup solution, access to NTFS drives etc.) and few security solutions (local account password reset, cmos reset for laptops, forensic analysis tools etc). For every cdimage I also got floppy image. Everything centrally available for technicians, so they open page, where is description for every medium and two links (cdimage and fddimage)...