jayfoley Posted November 29, 2006 Share Posted November 29, 2006 I work for a school district as an IT Technician, I am trying to find data and/or examples on how many PCs an IT Technican is responsible for in the education, corporate and government environments. We are trying to use this data to justify hiring more IT Techs and the number of computer contiually grows. Does anyone have any examples, links or data on this. Example: 3 Technicians per 500 PCs in a corporate insurance environment.Thanks for all help in advance. Link to comment Share on other sites More sharing options...
IcemanND Posted November 29, 2006 Share Posted November 29, 2006 define "IT Technician" Link to comment Share on other sites More sharing options...
gamehead200 Posted November 29, 2006 Share Posted November 29, 2006 I work for a school district as an IT Technician, I am trying to find data and/or examples on how many PCs an IT Technican is responsible for in the education, corporate and government environments. We are trying to use this data to justify hiring more IT Techs and the number of computer contiually grows. Does anyone have any examples, links or data on this. Example: 3 Technicians per 500 PCs in a corporate insurance environment.Thanks for all help in advance.My school has 5 members in the IT department responsible for a little over 600-700 PCs. So around 140 PCs per IT technician. Link to comment Share on other sites More sharing options...
N1K Posted November 29, 2006 Share Posted November 29, 2006 We have app 1300 PC's in our company and 7 Help desk administrators, 3 System admins, 2 network admins, 3 Lotus admins etc. IT department 25 employes. Link to comment Share on other sites More sharing options...
LLXX Posted November 29, 2006 Share Posted November 29, 2006 (edited) I worked at a school once... had approximately 400 machines and I was the only one after the slightly deranged original sysadmin left Edited November 29, 2006 by LLXX Link to comment Share on other sites More sharing options...
Maleko Posted November 29, 2006 Share Posted November 29, 2006 Im currently working at a school, maintaing the PCs and Laptops, maintainging the network, including upgrades etc...We have approx: 300 PCs & 150 LaptopsWe have, my boss who is the Network manager, an IT Support staff (deals more with pupils and changing toners etc) then theres me, who makes sure everything works, lol. Link to comment Share on other sites More sharing options...
cluberti Posted November 29, 2006 Share Posted November 29, 2006 At my previous employer years ago we tried to keep it 1 per 100 PCs, but it ended up being more like 1 per 200 PCs. At least we tried, and were able to hire more at times . Link to comment Share on other sites More sharing options...
IcemanND Posted November 29, 2006 Share Posted November 29, 2006 Approx. 8000 registered network devices between student, staff and faculty on campus, computers, printers, etc. We will also to an extent support the personal computers which our employees and students have at home and are not owned by the school.3 - Full Time HW/SW repair technicians3 - Flex Time HW/SW repair technicians, remaining time they install new systems.8 - call center help desk employees40-50 - distributed support personnel around campus in departments140-160 other IT personnel for networking, programming, data services support and deployment. This number also includes management. Link to comment Share on other sites More sharing options...
Maleko Posted November 30, 2006 Share Posted November 30, 2006 We will also to an extent support the personal computers which our employees and students have at home and are not owned by the school. Sommit I'd never do at work! Link to comment Share on other sites More sharing options...
IcemanND Posted November 30, 2006 Share Posted November 30, 2006 We will also to an extent support the personal computers which our employees and students have at home and are not owned by the school. Sommit I'd never do at work!It's is not by choice. It is a requirement of the job. Makes life very interesting. Link to comment Share on other sites More sharing options...
Maleko Posted November 30, 2006 Share Posted November 30, 2006 Requirement!?I bet it does make it interesting! Link to comment Share on other sites More sharing options...
fizban2 Posted December 6, 2006 Share Posted December 6, 2006 you can't always just go by how many users/computers you have to work with, it also involves what shape your environment is in also. Do you have a standard images for all your machines? do you have all your applications packaged and pushed/pulled to the machines remotely or does a tech have to walk up to a machine to install software manually. many companies will just go on "ticket Count" or Hours billed to justify the # of technicians they have or want. some metrics might help you justify how many techs can be needed for the work available. The other Question that comes to mind is how much of a Technicians time should be spent fixing (band-aiding) problems and how much is spent actually finding a solution to the problems you and and preparing to roll out new software or hardware so that it can be properly tested and implemented. there can be quite a few factors depending on how you look at the situation Link to comment Share on other sites More sharing options...
Mordac85 Posted February 15, 2007 Share Posted February 15, 2007 We have a medium campus site (manufacturing plant) with one deskside tech for approx 900 users and 700 systems. However, we are very standardized, have a numebr of tools/utilities and have a stable infrstructure. We don't work on phones, copiers, change toner or have to support home systems (thank God). If you're anything like our local school though, this isn't the case.fizban2 has a point with the metrics. If you track where you're spending your time, say for a month or so, you should get a pretty good idea of what your most time intensive tasks are, how repeatitive they are and if another tech is justified. Link to comment Share on other sites More sharing options...
Jeremy Posted February 15, 2007 Share Posted February 15, 2007 I'm the tech for the family and all in all that's... 5 PCs. lolI got 2 old ones for fixing a new one by my mother-in-law. Link to comment Share on other sites More sharing options...
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