Jim624 Posted August 10, 2005 Share Posted August 10, 2005 Niece called me....said she was trying to load her Olympus camera pictures onto her computer and the computer got to where it was "Updating Hardware Information Database" and it froze at 18% and when I went to the windows task manager it said the program was not responding. It's an ME system so I attempted to upgrade it to XP Pro and it got stuck on the hardware information and froze too. It's a noname computer with 800 Whz Pentium processor and an Intel MB........256 MB RAM. She got this computer from her MIL and has never had anything plugged into the USB ports until she tried the camera. I also tried plugging my mini harddrive into the usb and got the same message and had to end task on it. I don't really think it's the USb........I think it's the MB...what do you all think.... any information would be appreciatedThanks Jim Link to comment Share on other sites More sharing options...
ripken204 Posted August 10, 2005 Share Posted August 10, 2005 problem solved, get rid of ME! lol, otherwise i have no help Link to comment Share on other sites More sharing options...
Jim624 Posted August 10, 2005 Author Share Posted August 10, 2005 you'll notice in my post I tried to get rid of ME....but when attempting to install XP it froze up on the hardware update evertime Link to comment Share on other sites More sharing options...
trickytwista Posted August 10, 2005 Share Posted August 10, 2005 hey jim, you try doing a clean install of xp or try putting it on top of win ME? cheers Link to comment Share on other sites More sharing options...
ripken204 Posted August 10, 2005 Share Posted August 10, 2005 ya, do that, when u need to boot from the cd to do it. just backup all of ur files first Link to comment Share on other sites More sharing options...
Jim624 Posted August 10, 2005 Author Share Posted August 10, 2005 I tried to do a clean install.....enetered BIOS and set it to boot from the cdrom.......still gave me the hardware lockup Link to comment Share on other sites More sharing options...
ringfinger Posted August 10, 2005 Share Posted August 10, 2005 When booting the XP disk, what error do you get??? On your OP you said that the update was happing inside windows and then froze, and it happened again when trying to load xp, was this also inside windows or before boot? Link to comment Share on other sites More sharing options...
Porn Loader Posted August 11, 2005 Share Posted August 11, 2005 another option (although not easy) would be cracking the case and finding out what motherboard its running, then see if you can hunt down any bios updates pertaining to usb issues...its a long shot, but i thought i'd add it. Link to comment Share on other sites More sharing options...
ripken204 Posted August 11, 2005 Share Posted August 11, 2005 doesnt cpu-z tell u what mobo u have? Link to comment Share on other sites More sharing options...
rjz Posted August 11, 2005 Share Posted August 11, 2005 or belarc.com Link to comment Share on other sites More sharing options...
Porn Loader Posted August 11, 2005 Share Posted August 11, 2005 doesnt cpu-z tell u what mobo u have?<{POST_SNAPBACK}>**** kids always taking the easy way out!!! i forgot that cpu-z reads it... Link to comment Share on other sites More sharing options...
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