hardware woes

[Jim624]

Niece called me....said she was trying to load her Olympus camera pictures onto her computer and the computer got to where it was "Updating Hardware Information Database" and it froze at 18% and when I went to the windows task manager it said the program was not responding. It's an ME system so I attempted to upgrade it to XP Pro and it got stuck on the hardware information and froze too. It's a noname computer with 800 Whz Pentium processor and an Intel MB........256 MB RAM. She got this computer from her MIL and has never had anything plugged into the USB ports until she tried the camera. I also tried plugging my mini harddrive into the usb and got the same message and had to end task on it. I don't really think it's the USb........I think it's the MB...what do you all think.... any information would be appreciated

Thanks Jim

[ripken204]

problem solved, get rid of ME! lol, otherwise i have no help

[Jim624]

you'll notice in my post I tried to get rid of ME....but when attempting to install XP it froze up on the hardware update evertime

[trickytwista]

hey jim, you try doing a clean install of xp or try putting it on top of win ME? cheers

[ripken204]

ya, do that, when u need to boot from the cd to do it. just backup all of ur files first

[Jim624]

I tried to do a clean install.....enetered BIOS and set it to boot from the cdrom.......still gave me the hardware lockup

[ringfinger]

When booting the XP disk, what error do you get??? On your OP you said that the update was happing inside windows and then froze, and it happened again when trying to load xp, was this also inside windows or before boot?

[Porn Loader]

another option (although not easy) would be cracking the case and finding out what motherboard its running, then see if you can hunt down any bios updates pertaining to usb issues...

its a long shot, but i thought i'd add it.

[ripken204]

doesnt cpu-z tell u what mobo u have?

[rjz]

or belarc.com

[Porn Loader]

doesnt cpu-z tell u what mobo u have?

<{POST_SNAPBACK}>

**** kids always taking the easy way out!!!

i forgot that cpu-z reads it...