Cable

[lynchknot]

Probably not the right forum but..........ATT broadband just left my house unable to pull an IP on my PC. They said it's up to me. They tried everything they know. Anyone here experienced with this?

[Drewdatrip]

Your going to have to give us more information...

Like

Are you using a router,huh etc?

Direct connection?

Login etc etc....

=Drew

[lynchknot]

ATT cable broadband. Motorola "surfboard" cable modem. - The basics..............They were able to get an IP from their laptop, so It's my PC that is at fault.

[FthrJACK]

same modem as me, no doubt similar setup.

this is on windows XP right?

This sounds daft but have you tried the modem with the USB cable and see if that works? i know its a bit less reliable but if it works for now it works...

before trying that, go to command console. type:

ipconfig /flushdns

then do:

ipconfig /release

turn your modem off, at the mains socket (or take the plug out of the back) standby will NOT work.

reboot the pc. ok when the modem has been turned off for about 2 minutes reboot the pc. Then plug modem back in.

ok now back at the command console do:

ipconfig /registerdns

then do:

ipconfig /renew

Any luck with that? other things to try as well as the above...

check Nic drivers, uninstall Nic and reinstall it, check for driver updates for Nic at manufacturers site,

turn XP firewall off,

Try another Nic.

[lynchknot]

ok, results:

Failed flush

Already released

cannot find file

cannot find file

cannot find file

cannot find file

cannot find file

[FthrJACK]

cannot find file?? what the hell, sound like your modems missing its config file.

you did wait till the modem settled down before doing register dns?

Have you tired it using USB cable?

its one of two things, your modem is missing its config file, but as they got it working with a laptop i doubt it.

try another nic, if you dont have one use usb till you can get one/borrow one.

updated drivers?

uninstalled it then reinstalled it?

do:

ipconfig /all

and post result here, just out of curio

[lynchknot]

What's a "nic"?

ATT spent 2 hrs. here trying to get it to pull an IP. They think it's an app. preventing it. They suggested to re-install my OS.

[FthrJACK]

NIC = network interface card.

turn XP firewall off.

do you have zonealarm installed? if so uninstall it, stupid true vector wants stabbing with a rusty broken saw blade, caused me many problems such as this.

also, go to

http://192.168.100.1/config.html

its your modems config page. do you see any mention of a config file in there?

you might find this page usefull:

http://homepage.ntlworld.com/robin.d.h.wal.../surfboard.html

[lynchknot]

I have Sygate - already disabled it

The modem worked fine with their laptop

All the lights are on except standby - how do you tell if it's connected? - er........dumb question - nevermind!

I uninstalled my firewall re-booted - is it supposed to be, just on? - no icon to click or whatever.

[lynchknot]

Well I got this but no IP - broadband sux0rs

[lynchknot]

[LongHorn]

****, this is confusing.

Can you connect?

[lynchknot]

Nope - will not pull an IP with this PC.

[lynchknot]

[zipp51]

Hey Lynchnot,I know the feeling of frustration.

Just a stab,but if it is an app as they say,try running msconfig and with selective startup selected and unselect anything that you know is web related.IE ,MSN,p2p,antivirus,firewall.Also go to your administrative tools,local security policies and IP security policies on local computer.Look at your secure server and server settings(double click on them)then do the same for All IP and All ICMP traffic and see if under 'connections' that 'all connections'is selected.

If they are telling you to reinstall your OS then a config file is missing which an app might have ditched.Try putting your XP cd in and run scannow /sfc,before doing any formating.