Entry point GetFinalPathNameByHandleW in kernel32.dll

[SandyM]

Hi - 

When I launch MS Word 2010 on my Windows XP (SP3), I get the following message:    

The procedure entry point GetFinalPathNameByHandleW could not be located in the dynamic link library Kernel32.dll

As a result, I am unable to open any Word documents. In fact, this message is applicable to Excel, PPT applications as well.

Any ideas on how to fix this problem?

[ED_Sln]

The problem is in updating mso2010-kb4484126, it is also in updates KB4462223, KB4461614, KB4462174. Last MSO update without a problem - mso2010-kb4092483.

[SandyM]

Thank you for your feedback. How do I proceed with making the updates? 

[FranceBB]

50 minutes ago, SandyM said:

Thank you for your feedback. How do I proceed with making the updates? 

Easy, you don't install them as those updates are meant for Win7 and they have been mistakenly rolled out to XP / POSReady users that have Office 2010 as well thus breaking their Office build.

Edited June 3, 2020 by FranceBB

[SandyM]

I don't have those:  mso2010-kb4484126,  KB4462223, KB4461614, KB4462174, mso2010-kb4092483.

What KB do I need to fix my problem? And how do I get it? 

[ED_Sln]

6 minutes ago, SandyM said:

What KB do I need to fix my problem? And how do I get it? 

Download the update https://www.catalog.update.microsoft.com/Search.aspx?q=kb4092483 try installing, if it says what is already installed, it means that some newer one is installed.

[SandyM]

Document1.pdf

Am I missing some other KB files/updates? They may have been accidentally removed.

As for the kb4092483, in the Microsoft Update Catalog, the 32-bit edition has a size=0

[Dave-H]

I don't know why it says size=0, it seems to actually be OK.
The file you need is "mso-x-none_852c8f4c16a121d662c070374553e1ffe159779a.cab".
The MSP update file is in there.

[SandyM]

Thanks for your feedback.

I'm being a bit paranoid here - sorry. Should I copy my current MSO.DLL file (as backup) before running the mso-x-none.msp ? I dont want to mess up things even more. 

And if mso-x-none.msp does not work, I can always put back my old MSO.DLL (and reboot). The MSO.DLL is only impacting Microsoft Office application, right?

[SandyM]

After running the patch. I noticed the following updated files under:

ProgramFiles\CommonFiles\MicrosoftShared\Office14:

mssoap30.dll

wisc30.dll

There was no change to the mso.dll file

I rebooted & then clicked on a word document. No success. I get the following message:

WinWord.exe popup: The procedure entry point GetFinalPathNameByHandleW could not be located in the dynamic link library Kernel32.dll

And then another popup saying: Error: the operating system is not presently configured to run this  application.

What should I do? Should I run the system restore and pick a date when I remember MS-Word working? Will this restore any deleted files?

[ED_Sln]

What version of the mso.dll file is? Last working - 14.0.7214.5000. If it is newer, then you need to replace it with this one.

[SandyM]

the version is 14.0.7248.5000. So it is newer. Do I just delete it and then run the patch again?

The first time I ran the patch, it didnt update it

[ED_Sln]

Yes, try to delete it, the installer will check for the presence of the file and install the correct one.

[SandyM]

I just deleted and ran the installed. The version that got installed is the newer version (14.0.7248.5000). Why?

 

What should I do? Should I run the system restore and pick a date when I remember MS-Word working? Will this restore any deleted files?

Edited June 5, 2020 by SandyM

[ED_Sln]

Then try to roll back the system.