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Windows 8 not recognizing external seagate drive

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Windows 8 not recognizing my external seagate drive. I have tried to follow every tutorial I can find with no luck. This is a Windows 8 issue. The drive works perfectly on my windows 7 and windows xp computer. This was the most detailed guide I could find so that is what I tried most recently.

 

 

http://www.online-tech-tips.com/computer-tips/external-hard-drive-not-recognized/

 

 

Any ideas would be greatly appreciated.

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What's the filesystem of the drive?

 

Too soon!

 

Start from the beginning. Do not assume anything if the OP hasn't stated it already.

 

Need to be specific as this "it doesn't work" description so far is not enough.

 

1. Is it detected by Device Manager?

2. Is it detected by Disk Management?

3. What is the model number of the drive?

4. How is it connected to the computer?

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What's the filesystem of the drive?

 

Too soon!

 

Start from the beginning. Do not assume anything if the OP hasn't stated it already.

 

Need to be specific as this "it doesn't work" description so far is not enough.

 

1. Is it detected by Device Manager?

2. Is it detected by Disk Management?

3. What is the model number of the drive?

4. How is it connected to the computer?

 

 

 

NTFS

 

1. Is it detected by Device Manager?

No.

To be extra thorough I deleted all usb drivers and portable devices.

It doesn't even try to reinstall drivers. All other usb drives it reinstalls the drivers normally.

The safely remove drive doesn't even recognize it.

2. Is it detected by Disk Management?

No.

3. What is the model number of the drive?

seagate backup plus portable drive

seagate srd0sp0

4. How is it connected to the computer?

usb 3.0

I have tried all four of my ports with no luck. They are usb 3.0 ports.

 

 

I also just tried a mac and ubuntu computer and it worked fine with them. Why does it work fine with Windows 7, Windows XP, Mac, and Ubuntu but not Windows 8?

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OK now see why the file system didn't matter? ;)

Do you have any other USB 3.0 drives in those ports? Maybe even USB key would count.

Windows 8 may have native support for your USB 3 controller. In Device Manager, in properties of your USB3 controller, what is the name and who is the Driver Provider? Basically I would say try updating your USB 3 drivers.

Has this drive ever worked on this computer?

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OK now see why the file system didn't matter? ;)

Do you have any other USB 3.0 drives in those ports? Maybe even USB key would count.

Windows 8 may have native support for your USB 3 controller. In Device Manager, in properties of your USB3 controller, what is the name and who is the Driver Provider? Basically I would say try updating your USB 3 drivers.

Has this drive ever worked on this computer?

 

No I do not have any other devices in my ports. Why does this matter?

 

Is this what you are looking for?

 

31811139_device_manager.jpg

 

http://www.pixhost.org/show/67/31811139_device_manager.jpg

 

Yes it used to work. I just haven't used it in this computer in a few months.

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No I do not have any other devices in my ports. Why does this matter?

 

Yes it used to work. I just haven't used it in this computer in a few months.

Oops that first one was a case of typing faster than thinking. I meant if you had tried using another device. The "why" is to troubleshoot the port.

You have a Microsoft driver for the XHC. See if your board has an updated Intel USB3 driver, if not we can try to find one.

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No I do not have any other devices in my ports. Why does this matter?

 

Yes it used to work. I just haven't used it in this computer in a few months.

Oops that first one was a case of typing faster than thinking. I meant if you had tried using another device. The "why" is to troubleshoot the port.

You have a Microsoft driver for the XHC. See if your board has an updated Intel USB3 driver, if not we can try to find one.

 

 

 

Do you see it anywhere in here? I have a Satellite P75-A7200. They make the drivers difficult to find.

 

http://support.toshiba.com/support/modelHome?freeText=1200005515

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