DarkCloud Posted July 16, 2010 Posted July 16, 2010 Hi,I've had my current PC for about three years. Around this same time late last year, I had to replace my graphics card as it died out on me quite suddenly. Since I replaced the graphics card, things were working fine up until just recently, when I've been having a random BSoD pop up. Once my system reboots, I get the "Windows has recovered from a serious error" with some crash info:Problem signature:Problem Event Name: BlueScreenOS Version: 6.1.7600.2.0.0.256.1Locale ID: 1033Additional information about the problem:BCCode: 116BCP1: 849863A0BCP2: 8E41FF80BCP3: C000009ABCP4: 00000004OS Version: 6_1_7600Service Pack: 0_0Product: 256_1Files that help describe the problem:C:\Windows\Minidump\071510-31044-01.dmpC:\Users\AppData\Local\Temp\WER-43836-0.sysdata.xmlRead our privacy statement online:http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409If the online privacy statement is not available, please read our privacy statement offline:C:\Windows\system32\en-US\erofflps.txtTo be certain I didn't have any sort of virus or anything, I ran CHKDSK and found no errors. I also reformatted my drive and wiped it clean. Upon completion I still get a random blue screen. I ran the Windows Experience Index, and my score is usually a 3.5, but has now dropped down to 2.0, with the graphics card having the lowest score. I've installed the latest drivers for my graphics card, and when attempting to watch any online videos, play a game, open or close a window, etc., everything is just sluggish. All of the transitions that take place within the windows environment just seem to struggle.I doubt there's a fix for this, but if there is can someone redirect me? I'm almost certain I'll have to replace my graphics card again.I know nothing about dump files, but I can post it for someone to look at if needed. Thanks for any help.
VideoRipper Posted July 16, 2010 Posted July 16, 2010 Upgrade your video drivers.In short:Boot in "Safe mode" (press F8 after the "POST")Uninstall all the drivers of your video-cardReboot (normal mode this time; you'll get a 256 color low-res screen)Download and install latest driversRebootDone Greetz,Peter.
DarkCloud Posted July 16, 2010 Author Posted July 16, 2010 I already stated in my OP I had upgraded to the latest drivers. Trust me, I always upgrade everything first after doing a full system format.So, that didn't help fix my problem. Isn't it a little odd I'm getting a BSoD when the system is idle, especially coming back from a reformat with all the latest updates?
VideoRipper Posted July 16, 2010 Posted July 16, 2010 You didn't state the brand and model of your graphics card (if that is really your problem), but in the past (a long time ago) I had a similarissue with an NVidea-card that just always gave a BSoD.In the end I downloaded and installed an older driver and the troublevanished instantly...Just a thought Greetz,Peter.
jaclaz Posted July 16, 2010 Posted July 16, 2010 In the end I downloaded and installed an older driver and the troublevanished instantly...I am missing the logic...In short:Boot in "Safe mode" (press F8 after the "POST")Uninstall all the drivers of your video-cardReboot (normal mode this time; you'll get a 256 color low-res screen)Download and install latest driversRebootDone jaclaz
CoffeeFiend Posted July 16, 2010 Posted July 16, 2010 Have you tried updating your video drivers? Just kidding You have the option of posting a memory dump (preferably a complete dump, although a minidump is better than nothing I guess), or you can have people continue with wild guesses and telling you to update your video drivers some more. Your call.
DarkCloud Posted July 16, 2010 Author Posted July 16, 2010 Have you tried updating your video drivers? Just kidding You have the option of posting a memory dump (preferably a complete dump, although a minidump is better than nothing I guess), or you can have people continue with wild guesses and telling you to update your video drivers some more. Your call.I can post a minidump later tonight, but not sure how to get a full memory dump.
CoffeeFiend Posted July 16, 2010 Posted July 16, 2010 not sure how to get a full memory dump.See this
VideoRipper Posted July 16, 2010 Posted July 16, 2010 I am missing the logic...Hehehe Yeah I know, but I still don't have enough money to buy sucha fancy glass ball like you have The details given by DarkCloud are pretty limited, so I have to go on his diagnoses (while it could be entirely wrong).
DarkCloud Posted July 17, 2010 Author Posted July 17, 2010 (edited) For those wondering, my system came with an nVidia GeForce 8400GS 256 MB card. Since my original crashed, I upgraded to 512 MB.I tried doing the whole complete memory dump, but nothing seemed to happen. I looked in my system root folder and found a memory dump from two days ago, so I hope that works. I've attached the file, here.I've also attached the mini dump, here. Edited July 17, 2010 by DarkCloud
cluberti Posted July 19, 2010 Posted July 19, 2010 (edited) It is worth noting what a 0x116 bugcheck means:Bug Check 0x116: VIDEO_TDR_ERRORThe VIDEO_TDR_ ERROR bug check has a value of 0x00000116. This indicates that an attempt to reset the display driver and recover from a timeout failed. ParametersThe following parameters are displayed on the blue screen. Parameter Description 1 The pointer to the internal TDR recovery context, if available. 2 A pointer into the responsible device driver module (for example, the owner tag). 3 The error code of the last failed operation, if available. 4 Reserved. If you're getting these and updating the driver doesn't help, it is most certainly a hardware problem (not *always* a video card issue, but it is the most likely culprit).According to the dump, the nvidia driver did indeed not respond to the reset request after the timeout occurred:// Stack of the crash showing directx calling out to crash the box on the failure// of the video driver to respond to an adapter reset request:0: kd> kn # ChildEBP RetAddr 00 81f26cb0 8e9a0adb nt!KeBugCheckEx+0x1e01 81f26cd4 8e99ac14 dxgkrnl!TdrBugcheckOnTimeout+0x8d02 81f26d18 8e9a19cb dxgkrnl!DXGADAPTER::Reset+0xee03 81f26d28 8d6c02c7 dxgkrnl!TdrResetFromTimeout+0x1204 81f26d3c 8d6c3573 dxgmms1!VidSchiRecoverFromTDR+0x1505 81f26d50 82a0e6bb dxgmms1!VidSchiWorkerThread+0x7f06 81f26d90 828c00f9 nt!PspSystemThreadStartup+0x9e07 00000000 00000000 nt!KiThreadStartup+0x19// The pool tag address:0: kd> dc 849863a0 L1849863a0 52445476 vTDR// Looking at nonpaged pool for the alloc:0: kd> !pool 849863a0Pool page 849863a0 region is Nonpaged pool 84986000 size: 78 previous size: 0 (Allocated) NV 84986078 size: 8 previous size: 78 (Free) .... 84986080 size: 40 previous size: 8 (Allocated) NV 849860c0 size: 10 previous size: 40 (Free) NV 849860d0 size: 90 previous size: 10 (Allocated) CcBc 84986160 size: f8 previous size: 90 (Allocated) MmCi 84986258 size: 78 previous size: f8 (Allocated) NV 849862d0 size: c8 previous size: 78 (Free) NV *84986398 size: af8 previous size: c8 (Allocated) *vTDR Pooltag vTDR : Video timeout detection/recovery, Binary : dxgkrnl.sys 84986e90 size: 78 previous size: af8 (Free ) NV 84986f08 size: f8 previous size: 78 (Allocated) MmCi// The bugcheck and it's args (as described previously):0: kd> .bugcheckBugcheck code 00000116Arguments 849863a0 8e41ff80 c000009a 00000004// 849863a0 == TDR_RECOVERY_CONTEXT// 8e41ff80 == pointer to the device driver// c000009a == error code// Looking further, 8e41ff80 is in the nvidia device driver - note the start/end// address ranges contain this address:0: kd> lmvm nvlddmkmstart end module name8de0a000 8e911fc0 nvlddmkm (no symbols) Loaded symbol image file: nvlddmkm.sys Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys Image name: nvlddmkm.sys Timestamp: Sat Apr 03 20:37:04 2010 (4BB7DF30) CheckSum: 00B0A9B4 ImageSize: 00B07FC0 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4// And the error code:0: kd> !error c000009a Error code: (NTSTATUS) 0xc000009a (3221225626) - Insufficient system resources exist to complete the API.// A quick look at the memory overview would indicate that this is not due to an// actual system memory resource problem:0: kd> !vm*** Virtual Memory Usage *** Physical Memory: 524110 ( 2096440 Kb) Page File: \??\C:\pagefile.sys Current: 2096440 Kb Free Space: 2063756 Kb Minimum: 2096440 Kb Maximum: 6289320 Kbunable to get nt!MmSystemLockPagesCount Available Pages: 365283 ( 1461132 Kb) ResAvail Pages: 478944 ( 1915776 Kb) Locked IO Pages: 0 ( 0 Kb) Free System PTEs: 373448 ( 1493792 Kb) Modified Pages: 22960 ( 91840 Kb) Modified PF Pages: 22959 ( 91836 Kb) NonPagedPool Usage: 9358 ( 37432 Kb) NonPagedPool Max: 386046 ( 1544184 Kb) PagedPool 0 Usage: 21191 ( 84764 Kb) PagedPool 1 Usage: 4347 ( 17388 Kb) PagedPool 2 Usage: 108 ( 432 Kb) PagedPool 3 Usage: 101 ( 404 Kb) PagedPool 4 Usage: 129 ( 516 Kb) PagedPool Usage: 25876 ( 103504 Kb) PagedPool Maximum: 523264 ( 2093056 Kb) Session Commit: 6930 ( 27720 Kb) Shared Commit: 39407 ( 157628 Kb) Special Pool: 0 ( 0 Kb) Shared Process: 1806 ( 7224 Kb) PagedPool Commit: 25892 ( 103568 Kb) Driver Commit: 8280 ( 33120 Kb) Committed pages: 202439 ( 809756 Kb) Commit limit: 1048220 ( 4192880 Kb) Total Private: 93834 ( 375336 Kb) 0e94 WinSAT.exe 22406 ( 89624 Kb) 05e4 svchost.exe 15963 ( 63852 Kb) 03b0 svchost.exe 9256 ( 37024 Kb) 084c explorer.exe 6277 ( 25108 Kb) 01d8 csrss.exe 4978 ( 19912 Kb) 03d8 svchost.exe 4504 ( 18016 Kb) 0424 audiodg.exe 4215 ( 16860 Kb) 08d8 SearchIndexer. 3659 ( 14636 Kb) 034c svchost.exe 3603 ( 14412 Kb) 05d0 svchost.exe 2296 ( 9184 Kb) 0534 svchost.exe 2022 ( 8088 Kb) 01c4 sppsvc.exe 1449 ( 5796 Kb) 0450 TrustedInstall 1442 ( 5768 Kb) 05b0 spoolsv.exe 1161 ( 4644 Kb) 01fc services.exe 1077 ( 4308 Kb) 0478 svchost.exe 977 ( 3908 Kb) 04ec mscorsvw.exe 830 ( 3320 Kb) 07dc nvvsvc.exe 794 ( 3176 Kb) 0288 svchost.exe 769 ( 3076 Kb) 06bc dwm.exe 742 ( 2968 Kb) 020c lsass.exe 642 ( 2568 Kb) 0554 taskhost.exe 612 ( 2448 Kb) 031c svchost.exe 605 ( 2420 Kb) 0994 SearchProtocol 550 ( 2200 Kb) 0770 WUDFHost.exe 407 ( 1628 Kb) 02d0 winlogon.exe 396 ( 1584 Kb) 08c4 svchost.exe 302 ( 1208 Kb) 0194 csrss.exe 301 ( 1204 Kb) 02e8 nvvsvc.exe 282 ( 1128 Kb) 0214 lsm.exe 280 ( 1120 Kb) 01cc wininit.exe 266 ( 1064 Kb) 0ea0 conhost.exe 260 ( 1040 Kb) 09b0 SearchFilterHo 252 ( 1008 Kb) 0638 svchost.exe 179 ( 716 Kb) 010c smss.exe 68 ( 272 Kb) 0004 System 12 ( 48 Kb)The only thing left would be a memory issue on the card itself, which would make more sense. I see WinSAT was running, which does test the timeout/resume of the video driver (and thus, the card itself), and any hardware or software failures there will cause a bugcheck (you'd probably get the same sort of crash after hibernating or perhaps even entering standby for a long period of time). You can take a look here as well for some video adapter stress testing techniques as well, although if it was working fine for awhile with this particular card and then just started failing, and you've since already done a driver upgrade, the hardware is the 1st place to look for suspects. It's not likely at this point that it's the driver, although it's always worth investigating if you want to be thorough. Edited July 19, 2010 by cluberti Looked at the dmp file, updated post
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