locitman Posted February 17, 2012 Share Posted February 17, 2012 a few weeks ago a hard drive went missing from my bios, i had used it as a transfer drive from my old system to my new system but never got around to copying everything to the new 2TB drive. after much searching i found out about the 7200.11 firmware issues and the BSY error. i purchased this http://www.ebay.com/itm/FT232BM-BL-Seagate-Barracuda-7200-11-Firmware-Fix-tool-complete-USB-powered-/280748167812?_trksid=p5197.m7&_trkparms=algo%3DLVI%26itu%3DUCI%26otn%3D2%26po%3DLVI%26ps%3D63%26clkid%3D6385616222905739610 and pulled hyperterminal off an old xp disc, got everything connected and when i powered up the drive i heard an ever so slight buzzing sound. i couldn't get the drive to spin down and kept getting LED:000000CE FAddr:00280569 LED:000000CE FAddr:00280569LED:000000CE FAddr:00280569LED:000000CE FAddr:00280569in the hyperterminal display. so i disconnected the power and slid a card between the board and the motor contacts. power up and no sound! follow the steps and got the spin down complete dialog. i then slid the card out and tightened the screws. ran the F3 2>U command and nothing happened except the sound started again. not sure what else to try. i've now found threads talking about a frozen spindle and the buzzing sound it makes. could i have been so lucky as to have both errors happen at the same time? any help would be appreciated.i made a video of the buzzing sound. sorry its so low volume but you can barely hear it even with it next to your ear. its as loud as it is because the table is on is magnifying the vibration/noise.http://www.youtube.com/watch?v=s-e5xeTmN8A Link to comment Share on other sites More sharing options...
jaclaz Posted February 17, 2012 Share Posted February 17, 2012 From what you report that drive does not spin UP.Check if it does first thing:If it does not, the ONLY possibility you have (VERY, VERY, VERY risky for the integrity of the drive) is some "percussive maintenance":In a limited (very limited amount of cases, holding it in a vertical position may be enough to allow initiating the spinning.jaclaz Link to comment Share on other sites More sharing options...
locitman Posted February 17, 2012 Share Posted February 17, 2012 yes i tested another drive i had around and now i know the 7200.11 wont spin up. does that mean its not a BSY error and just a stuck/broken disc? the drive was never dropped or bumped. just disappeared from the BIOS. Link to comment Share on other sites More sharing options...
jaclaz Posted February 17, 2012 Share Posted February 17, 2012 yes i tested another drive i had around and now i know the 7200.11 wont spin up. does that mean its not a BSY error and just a stuck/broken disc? the drive was never dropped or bumped. just disappeared from the BIOS.The "normal" sequence at power on is AFAICU something along the lines of:read *something* from the onboard ROMspin upread *something else* from the actual disk platterspresent to the BIOS query some dataIf the disk does not spin up it simply cannot read part of the information, it gets into a "busy" or BSY state and as such the BIOS won't detect it.The symptoms could be - with the same possibility - a stuck bearing or a head stuck.If the first, in some rare cases it can become free with either percussive maintenance or with the "freezer trick".If the second it is more likely that it can be freed with some percussive maintenance BUT it is very likely that you will have a head crash.To have an idea of the force that is needed to free a stuck bearing (if really stuck) check this: And this to understand what happens with stuck heads: jaclaz Link to comment Share on other sites More sharing options...
smandurlo Posted February 20, 2012 Share Posted February 20, 2012 What do you think of this log? Everything seems perfect, but the drive is not recognized properly and it does a not so correct sounds, it is not motor -it spins up correctly- and it is not heads crash -it is not so loud and it is not immediately-Any idea?F3 T>/2F3 2>ZSpin Down CompleteElapsed Time 0.146 msecsF3 2>USpin Up CompleteElapsed Time 6.763 secsF3 2>/F3 T>F712Byte:0712: RealTimeUpdatedFlags = 00 00Byte:0712: Bit:0, HPA_SET_BY_SETMAX = 0Byte:0712: Bit:1, HPA_SET_BY_SETMAX_EXT = 0Byte:0712: Bit:2, DCO_SET_ACTIVE = 0Byte:0712: Bit:3, CONGEN_READ_FROM_MEDIA = 0F3 T>F,,22Drive Configuration restored to defaults.F3 T>F712Byte:0712: RealTimeUpdatedFlags = 08 00Byte:0712: Bit:0, HPA_SET_BY_SETMAX = 0Byte:0712: Bit:1, HPA_SET_BY_SETMAX_EXT = 0Byte:0712: Bit:2, DCO_SET_ACTIVE = 0Byte:0712: Bit:3, CONGEN_READ_FROM_MEDIA = 1F3 T>/1F3 1>N1F3 1>F3 T>F3 T>F3 T>F3 T>i4,1,22F3 T>F3 T>F3 T>F3 T>m0,2,2,,,,,22Max Wr Retries = 00, Max Rd Retries = 00, Max ECC T-Level = 14, Max Certify Rewrite Retries = 00C8User Partition Format Successful - Elapsed Time 0 mins 00 secs Link to comment Share on other sites More sharing options...
AVIATEL Posted February 21, 2012 Share Posted February 21, 2012 hello,i have a problem whit my seagate freeagent pro 1Tb 7200.11,SN : 9QJ0WZFNST31000340ASFirmware ; SD81i have conect to rs232+ hyperterminal but give me this error: F3 T>/2F3 2>ZLED:000000CE FAddr:00280575before send enter for F3 2>Z i wait 60 secondsi try many times, no result! Motor i can hear working : Brr...Brr.Brr....etcwhat i must do ?i will realy appreciate a quickly reply..thank yousorin Link to comment Share on other sites More sharing options...
jaclaz Posted February 22, 2012 Share Posted February 22, 2012 before send enter for F3 2>Z i wait 60 secondsTry waiting some 20-30 seconds after powering the device and before issuing Ctrl+z:jaclaz Link to comment Share on other sites More sharing options...
AVIATEL Posted February 22, 2012 Share Posted February 22, 2012 (edited) HITHANK you..i have do until here :F3 T>/2F3 2>Z?Spin Down CompleteElapsed Time 0.149 msecsF3 2>Uafter i press enter...nothing is happen,just bzz..bzz..bzz.. i have wait 2-3 minutes....maybe U is not ok for my model Edited February 22, 2012 by AVIATEL Link to comment Share on other sites More sharing options...
jaclaz Posted February 22, 2012 Share Posted February 22, 2012 (edited) F3 2>Uafter i press enter...nothing is happen,just bzz..bzz..bzz.. i have wait 2-3 minutes....maybe U is not ok for my modelIt sounds like another disk that does not want (or cannot) spin up (read a few posts just above yours)jaclaz Edited February 22, 2012 by jaclaz Link to comment Share on other sites More sharing options...
AVIATEL Posted February 22, 2012 Share Posted February 22, 2012 (edited) thank youi have solve my HDD ! many thanks to Jaclaz !can you tell me how i must update the firmware? Now i have SD81..regards!sorin Edited February 22, 2012 by AVIATEL Link to comment Share on other sites More sharing options...
DirkR Posted February 24, 2012 Share Posted February 24, 2012 Hi All,I'm trying to figure whether I have the problem described here or not, so whether it makes sense for me to try the solutions described here.I have a couple 7200.11 for occasional backup, i.e. most of the time they are powered down on the shelf. I use them in an external disc enclose (toaster), so I don't need cases for all of them.Now one of them is doing the following: on power-up it spins up and I can hear heads clicking. The clicking persists for 30 seconds (10 tries), after which the disc spins down and is inaccessible. In the syslog (this is on Linux, Fedora 14) I see the following (the first part is normal for switching discs in the toaster):Feb 24 09:28:34 destiny kernel: [1799439.032641] ata6: exception Emask 0x10 SAct 0x0 SErr 0x4050002 action 0xe frozenFeb 24 09:28:34 destiny kernel: [1799439.032647] ata6: irq_stat 0x00000040, connection status changedFeb 24 09:28:34 destiny kernel: [1799439.032652] ata6: SError: { RecovComm PHYRdyChg CommWake DevExch }Feb 24 09:28:34 destiny kernel: [1799439.032662] ata6: hard resetting link...Feb 24 09:28:59 destiny kernel: [1799464.777348] ata6: link is slow to respond, please be patient (ready=0)Feb 24 09:29:00 destiny kernel: [1799465.693551] ata6: SATA link up 1.5 Gbps (SStatus 113 SControl 300)Feb 24 09:29:05 destiny kernel: [1799470.683619] ata6.00: qc timeout (cmd 0xec)Feb 24 09:29:05 destiny kernel: [1799470.683631] ata6.00: failed to IDENTIFY (I/O error, err_mask=0x4)Feb 24 09:29:05 destiny kernel: [1799470.683638] ata6: hard resetting linkFeb 24 09:29:06 destiny kernel: [1799470.988021] ata6: SATA link up 1.5 Gbps (SStatus 113 SControl 300)Feb 24 09:29:11 destiny kernel: [1799475.970027] ata6.00: failed to IDENTIFY (I/O error, err_mask=0x100)Feb 24 09:29:11 destiny kernel: [1799475.970064] ata6: limiting SATA link speed to 1.5 GbpsFeb 24 09:29:11 destiny kernel: [1799475.978140] ata6: hard resetting linkFeb 24 09:29:11 destiny kernel: [1799476.282550] ata6: SATA link down (SStatus 0 SControl 310)Feb 24 09:29:11 destiny kernel: [1799476.282561] ata6: EH completeDoes this sound familiar to anybody? Are these the BSY symptoms, or does this sounds more like jammed heads or something else physical? Many years ago I remember seeing comments about heads getting stuck in the lubricant of the platters, and given that the disk has been unpowered for a couple months I think something physical would be possible, even though I wouldn't expect to see it nowadays.Any hints welcome! Link to comment Share on other sites More sharing options...
jaclaz Posted February 24, 2012 Share Posted February 24, 2012 (edited) Does this sound familiar to anybody? Are these the BSY symptoms, or does this sounds more like jammed heads or something else physical? Many years ago I remember seeing comments about heads getting stuck in the lubricant of the platters, and given that the disk has been unpowered for a couple months I think something physical would be possible, even though I wouldn't expect to see it nowadays.Any hints welcome!Forget about Linux (or DOS or windows or any OS).Just boot with the disk attached and check the BIOS, is it detected?If NO, it is a BSY of some kindIF yes, BUT with a size of 0, it's a LBA0.Please note that there could be many reasons for a BSY, but yes, what you describe does sound like a BSY status.For the record there is NO lubricant of ANY kind on the platters (only air), there is lubricant inside the (motor) bearing - which yes, can lead to a stuck bearing.Stuck heads are usually due to physical contact (usually connected to a fall or a hard hit) between heads and platters.The behaviour you describe is that of:a functional motor/bearing (spins up/spins down)a functional head arm (clicks - as opposed to "buzz")an issue with the ability to read some "initial" data on the platters (BSY or LBA0, cannot say which just from the description)@AVIATELBEFORE upgrading the firmware, do get all your DATA and make a backup.Then proceed normally with the instructions from Seagate.In any case DO NOT consider the disk to be "reliable" or - maybe better said - "more reliable" than it was before the firmware upgrade.(we don't know if your issue was due to the original cause - which is relatively innocuous - or by *something else* and only by *sheer luck* the solution worked on your disk - only because it is a sort of "general reset")jaclaz Edited February 24, 2012 by jaclaz Link to comment Share on other sites More sharing options...
vuudush Posted February 28, 2012 Share Posted February 28, 2012 I have the following:ST2000DL003P/N: 9VT166-301F/W: CC32DATE: 11451SITE: WUIt was connected using an external case with its own power supply through an e-sata port to my laptop.Three days ago i was copying some files from it and it made a click noise, halt for a few seconds than finished copying the files.Right away i ran seagate tools but nothing was found, both fast as full tests.No noises were made after, so a turned it off and went to bed. Next day when i turned it on it made some noises and after that it has been recognized as "st_m13fqbl" with 3,86GB. So, my question is:Is this the case of trying this method?If so, i've been trying this using an USB to Serial cable but i get nothing on Hyper Terminal.When i press ctrl+z, a small arrow appears and nothing else. No messages, no commands, nothing at all.I've tried with RX/TX only, RX/TX/GND, swapping RX/TX. All different ways possible and still got nothing.Any ideas? Thx. Link to comment Share on other sites More sharing options...
BlouBul Posted February 29, 2012 Share Posted February 29, 2012 (edited) I have the following:ST2000DL003......... it has been recognized as "st_m13fqbl" with 3,86GB. So, my question is:Is this the case of trying this method?Well, since this method is for 7200.11 Drives and NOT for Seagate LP Green drives and your Drive are neither in the BSY, nor 0LBA state, the short answer is NO (and you are in the wrong thread ). However, IIRC , there has been some reports where a failed fix resulted in a wrongly displayed model, which has been resolved by doing the fix again (on a 7200.11).So, since this is like a "general reset" the method might work, if you can get it to work in Hyperterminal (which has been a problem for LP Green drives ). See if anything here helps http://www.msfn.org/...-ceases-to-tal/ Edited February 29, 2012 by BlouBul Link to comment Share on other sites More sharing options...
cefs21 Posted March 1, 2012 Share Posted March 1, 2012 Hello. I have followed the same procedure, I came and me everything you know that message came from the hdd, ending with the final partition sucecs user. All well and good my Seagate 320gb hdd in bios and it sees 320gb capacity but when you boot windows 7 from the hdd and repaired it at his side and when the system starts to appear buteze icons screen turns black, mouse I can move on the screen and not do anything. What can I do them again to make it start. Specific certainly not anything I did wrong procedure. I tested now on a system with win xp and I installed the 2nd hdd hdd and they try to start Windows blue screen appears and begins checking hdd and everything is one line that says 63,600 can not read and so, after 8 o'clock arrived at 76,000 and counting. Why is that? Thank you in advance for response Link to comment Share on other sites More sharing options...
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