yes, same sp level. installed xp pro sp3, cd used was xp pro sp3 I dont understand what is happening as it should just be a regular win xp repair. I used nlite to install the intel matrix drivers to the xpsp3 cd and the install went without a hitch. now it gets to the xp splash followed by a half second bsod and then reboots again. the dell bios is set to "raid on" instead of "raid autodetect/ata". that's the default setting and I have not changed it but what would happen if I set it to raid autodetect/ata? It warns about data loss but maybe that would make it boot? and at this point I just need to get into the hd and copy the outlook pst file. once I do that I can break the raid, config as raid1 and reinstall windows again.