Oh so you are the one who said: I would like you to take that a step further and post a thread asking when ANYONE every needed phone support from me? Ask how many times I didn't reply to an e-mail within hours if not minutes. Ask how many times their website has been down.I assure you, you will get a completely different response than No phone support = no customer care. Have a great day! I am the "one". I've just seen to many fly-by-night hosting companies that offer great deals in the begin and have a tough time keeping up with them. One such company is www.jeah.net. I paid for a lifetime shell account to run some eggs on a flight sim channel. Well after less then two months they said they were "converting" all lifetime accounts to two year accounts. One of the things I remember about the whole deal was no phone number to call this guy named "Chris" at. Well after ranting so much he just deleted my account and said I was illegal stuff on it. I'm 40, in the US Army and don't do "warez". Well it ended up he kept my money and I got nothing. So, do others have to suffer for what this guy did, yes. We learn from life experiences. This is one of them, sorry. Are you somehow affiliated with eMax?