Microsoft Update hungs, system unresponsive

[steveblue]

Hi,

I just reinstall xp pro , fully updated the system ok, installed Office 2003, and then set my update to use microsoft update instead of the windows update.

now i cant update any more as the microsoft update hungs during the scan, IE7 then crashes, anyone any ideas?

Steven

[steveblue]

MMMMM, just updated office 2003 through the office website, installed all updates, restarted my pc, tried running windows update through IE7 , this time it completed the scan and showed the updates available , but did so very slowly

so a step in the right direction

[cluberti]

Install 927891, don't reboot when prompted:

http://support.microsoft.com/kb/927891

Then install 932494, and reboot:

http://support.microsoft.com/kb/932494

Scans should be much quicker, and system response should be much better during scans.

[steveblue]

thanks for the reply, will give this a try

[Wicket20519]

Hmm, let me know what happens. I had a similar problem on a laptop I had to reformat. I got so fed up with trying to install Office that I installed OpenOffice.org instead!

[Access Denied]

Office 2003 + XP + Microsoft Update = problems.

It will also cause a reboot to lag about 1-3 minutes after installing it. Stick with Windows Update.

[cluberti]

It shouldn't anymore after installing the previously mentioned updates - they were designed to fix those specific Windows / Microsoft update issues.

[Access Denied]

My mistake. I was just speaking from experience before I upgraded to Vista here recently. Thanks for clearing that up for me/us.

[steveblue]

applied the two patches, wasnt asked to reboot ?? , rebooted the system anyway, fired up IE7 went to update was asked to install an activex to use it, did that, still the same problem

have installed office 2003 on windows xp pro , loads of times, have a few running with no probs with updater, just this one pc

Edited June 5, 2007 by steveblue

[cluberti]

If the problem still exists after installing 927891 and 932494 and rebooting, you might want to call Microsoft and create a case under 927891 not working with the security group (it will be free).