fireware Posted March 12, 2006 Share Posted March 12, 2006 I have a Creative Zen Xtra Mp3 plaer.There is a probem with the screen.There is a bar that is blocking the top half of the screen , making it so I can't see the track name. or anything else on the top. is there a way to fix this Link to comment Share on other sites More sharing options...
CptMurphy Posted March 13, 2006 Share Posted March 13, 2006 Updating the firmware might fix the issue but it's doubtful. Could you maybe include a picture so as to better see what the bar looks like? If the bar just recently appeared the player is proabably bad. If it came like that, the player is also proabably bad. Either way, search the creative knowledge base to see if anyone else is experiencing this issue and if there are any fixes for it. Link to comment Share on other sites More sharing options...
LLXX Posted March 14, 2006 Share Posted March 14, 2006 Cracked screen or defective LCD controller? Link to comment Share on other sites More sharing options...
fireware Posted March 14, 2006 Author Share Posted March 14, 2006 Cracked screen or defective LCD controller?the screen doesn't appear to be cracked. I did not power it on for a long time, as I did not have the power adapter. Before the battery needed charged, (and it sat) the screen worked fine. Link to comment Share on other sites More sharing options...
the-matrix Posted March 14, 2006 Share Posted March 14, 2006 fireware try to update your zen Xtra MP3 Player usew the links below :Software AutoUpdateAutomatically detect updates for your product.http://us.creative.com/support/downloads/s...dDspLangID=1033Manuel Downloads :Download drivers, firmware, and software updates.http://us.creative.com/support/downloads/w...asp?action=nextGood LuckThe-Matrix Link to comment Share on other sites More sharing options...
fireware Posted March 14, 2006 Author Share Posted March 14, 2006 fireware try to update your zen Xtra MP3 Player usew the links below :Software AutoUpdateAutomatically detect updates for your product.http://us.creative.com/support/downloads/s...dDspLangID=1033Manuel Downloads :Download drivers, firmware, and software updates.http://us.creative.com/support/downloads/w...asp?action=nextGood LuckThe-Matrixahhh! I reset the OS, but now it says firmware problem Link to comment Share on other sites More sharing options...
the-matrix Posted March 15, 2006 Share Posted March 15, 2006 fireware try to update your zen Xtra MP3 Player usew the links below :Software AutoUpdateAutomatically detect updates for your product.http://us.creative.com/support/downloads/s...dDspLangID=1033Manuel Downloads :Download drivers, firmware, and software updates.http://us.creative.com/support/downloads/w...asp?action=nextGood LuckThe-Matrixahhh! I reset the OS, but now it says firmware problemhttp://us.creative.com/support/custsup/phone.aspTry this Phono number :But remember it is St. Patrick's Day the coming friday and creative have closed that day!!!Tel 1-405-742-6655 Operating Hours (Central Time)9AM-6PM, Monday-FridayClosed Public Holidays Customer Support Holiday Schedule The Creative Labs Customer Support Center will be closed to observe the following holidays: New Year's Day Observed Monday, Jan. 2nd President's Day Monday, Feb. 20th St. Patrick's Day Friday, Mar. 17th Good Friday Friday, Apr. 14th Memorial Day Monday, May 29th Independence Day Tuesday, July 4th Labor Day Monday, Sept. 4th Columbus Day Observed Monday, Oct. 9th Thanksgiving Day Thursday, Nov. 23rd Christmas Day Monday, Dec. 25th Link to comment Share on other sites More sharing options...
fireware Posted March 17, 2006 Author Share Posted March 17, 2006 PicturesAny ideas Link to comment Share on other sites More sharing options...
CptMurphy Posted March 17, 2006 Share Posted March 17, 2006 That looks like your lcd is messed up. I seriously doubt firmware upgrade will help out. Link to comment Share on other sites More sharing options...
LLXX Posted March 17, 2006 Share Posted March 17, 2006 Problem is with the LCD controller or the contacts.Press on the area surrounding the LCD (*not* the LCD surface itself) and see if the top half comes back. If it does, then it's the contacts that are loose. Link to comment Share on other sites More sharing options...
fireware Posted March 18, 2006 Author Share Posted March 18, 2006 Problem is with the LCD controller or the contacts.Press on the area surrounding the LCD (*not* the LCD surface itself) and see if the top half comes back. If it does, then it's the contacts that are loose.how do i reconnect the contacts? Link to comment Share on other sites More sharing options...
LLXX Posted March 18, 2006 Share Posted March 18, 2006 The display comes back when you press on the edges? The elastomeric connector strip probably loosened...BTW it looks like this: http://www.zaxisconnector.com/LCD-Connectors.shtmlYou might be able to fix it by taking it apart and putting a strip of thick paper under the clamping edge of the LCD to push it harder against the connector. Link to comment Share on other sites More sharing options...
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