MP3 player problem

[fireware]

I have a Creative Zen Xtra Mp3 plaer.

There is a probem with the screen.

There is a bar that is blocking the top half of the screen , making it so I can't see the track name. or anything else on the top. is there a way to fix this

[CptMurphy]

Updating the firmware might fix the issue but it's doubtful. Could you maybe include a picture so as to better see what the bar looks like? If the bar just recently appeared the player is proabably bad. If it came like that, the player is also proabably bad. Either way, search the creative knowledge base to see if anyone else is experiencing this issue and if there are any fixes for it.

[LLXX]

Cracked screen or defective LCD controller?

[fireware]

Cracked screen or defective LCD controller?

the screen doesn't appear to be cracked. I did not power it on for a long time, as I did not have the power adapter. Before the battery needed charged, (and it sat) the screen worked fine.

[the-matrix]

fireware try to update your zen Xtra MP3 Player usew the links below :

Software AutoUpdate

Automatically detect updates for your product.

http://us.creative.com/support/downloads/s...dDspLangID=1033

Manuel Downloads :

Download drivers, firmware, and software updates.

http://us.creative.com/support/downloads/w...asp?action=next

Good Luck

The-Matrix

[fireware]

fireware try to update your zen Xtra MP3 Player usew the links below :

Software AutoUpdate

Automatically detect updates for your product.

http://us.creative.com/support/downloads/s...dDspLangID=1033

Manuel Downloads :

Download drivers, firmware, and software updates.

http://us.creative.com/support/downloads/w...asp?action=next

Good Luck

The-Matrix

ahhh! I reset the OS, but now it says firmware problem

[the-matrix]

fireware try to update your zen Xtra MP3 Player usew the links below :

Software AutoUpdate

Automatically detect updates for your product.

http://us.creative.com/support/downloads/s...dDspLangID=1033

Manuel Downloads :

Download drivers, firmware, and software updates.

http://us.creative.com/support/downloads/w...asp?action=next

Good Luck

The-Matrix

ahhh! I reset the OS, but now it says firmware problem

http://us.creative.com/support/custsup/phone.asp

Try this Phono number :

But remember it is St. Patrick's Day the coming friday and creative have closed that day!!!

Tel 1-405-742-6655

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Closed Public Holidays

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[fireware]

Pictures

Any ideas

[CptMurphy]

That looks like your lcd is messed up. I seriously doubt firmware upgrade will help out.

[LLXX]

Problem is with the LCD controller or the contacts.

Press on the area surrounding the LCD (*not* the LCD surface itself) and see if the top half comes back. If it does, then it's the contacts that are loose.

[fireware]

Problem is with the LCD controller or the contacts.

Press on the area surrounding the LCD (*not* the LCD surface itself) and see if the top half comes back. If it does, then it's the contacts that are loose.

how do i reconnect the contacts?

[LLXX]

The display comes back when you press on the edges? The elastomeric connector strip probably loosened...

BTW it looks like this: http://www.zaxisconnector.com/LCD-Connectors.shtml

You might be able to fix it by taking it apart and putting a strip of thick paper under the clamping edge of the LCD to push it harder against the connector.