FranceBB Posted September 15, 2023 Share Posted September 15, 2023 (edited) Hi there guys, long story short, I have some machines running Windows 11 21H2 Professional x64 in an internal, secure, network that will never ever see the light of internet and, as such, there will never be a connection to Windows Update. Those machines are serving one and only one purpose: they drive the flexicarts of an old tape archive. I've got a notification from the security guys asking me to upgrade, so I downloaded the Windows 11 22H2 x64 ISO from the official Microsoft website, connected it to the machine, opened the ISO from within Windows and run the Setup.exe that was in there. There were three options, the first one, which was to update while keeping programs and personal files, was grayed out, and only the other two "keep personal files" or "nothing" were available. This is a bit of a problem 'cause if I only keep personal files, it means that I'll have to reinstall all the drivers, the programs etc which can be a tedious task. Ironically, I had 4 other machines running Windows 10 20H2 Professional x64 which I was able to upgrade in the same way with a Windows 10 22H2 x64 ISO by running the Setup.exe while preserving all the programs and files. Why is the option grayed out when I try to do the same with Win11 and a Win11 ISO? What am I doing wrong? Edited September 15, 2023 by FranceBB Link to comment Share on other sites More sharing options...
bruno16757 Posted September 16, 2023 Share Posted September 16, 2023 check your regedit. Link to comment Share on other sites More sharing options...
mina7601 Posted September 16, 2023 Share Posted September 16, 2023 (edited) I searched your issue online, and this website appeared as first search result. https://tips2fix.com/fix-why-is-keep-personal-files-and-apps-greyed-out-windows-11-and-10/ Edited September 16, 2023 by mina7601 Link to comment Share on other sites More sharing options...
FranceBB Posted September 16, 2023 Author Share Posted September 16, 2023 To be absolutely fair, now that I think about it, it might be that someone installed it as English UK rather than English US by mistake. I'll check on Monday to see which one it is and I'll try again. 1 Link to comment Share on other sites More sharing options...
FranceBB Posted September 18, 2023 Author Share Posted September 18, 2023 My theory has been confirmed! Despite having quite literally all our Win10 machines installed with EN-US, someone installed the Win11 ones with EN-GB, so I grabbed an EN-GB ISO and it worked: 1 Link to comment Share on other sites More sharing options...
jaclaz Posted September 18, 2023 Share Posted September 18, 2023 This is a good one. Maybe they should make the .ISO's with different colours. jaclaz 1 Link to comment Share on other sites More sharing options...
FranceBB Posted September 19, 2023 Author Share Posted September 19, 2023 16 hours ago, jaclaz said: This is a good one. Maybe they should make the .ISO's with different colours. LOL Yeah I was as surprised as you when I saw that xD Anyway, all is well what ends well 1 Link to comment Share on other sites More sharing options...
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