Renaming Document Problem

[thecavern]

Hi,

Lately when I try to rename a document my document folder freezes up.

Microsoft website has a HotFix 980382 that's suppose to fix this problem.

I went on and requested a copy by giving them my email address. They said it would take about 15 minutes to send it.

That was 24 hours ago -- no response !!

Can any suggest an alternative fix ?

[HarryTri]

Maybe you could try to contact them again?

[thecavern]

I tried again but no response from Microsoft even though there should be.

Anyone want to give any further advise ?

[Tripredacus]

Re-request and/or maybe try providing a different email address.

[thecavern]

I just requested the fix for the third time using the same email address.

Question : why would using a different email address make a difference ?

[Tripredacus]

It would just be to rule out any potential "list" issue or filtering. It could be that your email host is filtering the email out as spam, or that Microsoft won't send to that domain because it is on a blacklist. It is just something to try, to rule out some communication issue in between the sites.

[thecavern]

So I requested the Hotfix and tried it. It didn't work at all.

I downloaded it again two more times over a few days to make sure I was getting the correct fix.

Once again those they didn't work to fix the problem. They both seem to be some kind of "Zip" or "Unzip" program.

So I'm back where I started. The Hotfix from Microsoft is bogus.

If anyone has figured out how to fix this without Hotfix 980382 PLEASE let me know.

[Tripredacus]

Is your issue exactly as described in the hotfix description? It says this is for folders with (for example) 5000+ files in it.