Windows 10 crash without bsod

[jd_free]

Hi,

 

I recently installed Windows 10. I did a clean install because I thought I would not have problems. I was wrong. It crash randomly without leaving any trace in the event log. It just reboot after the black screen. I just can't keep it this way and I want to go back to my good old Windows 8.1. But there is a catch, my product key is not valid anymore for my Windows 8.1 installation. And yes my product key is totally legit. What do I do from here. There must be a way to go back and do a clean install of 8.1. Do I need to contact Microsoft. Feedback and advice are welcome. Thanks.

[aviv00]

uninstall grafic card driver

check with app what is temp of comps

is it laptop ?

[jd_free]

I'm pretty sure this is driver issue, video or audio, but if I remove the drivers they get reinstalled automatically. Yes it is a laptop and no this is not a temperature problem.

 

I think Windows 10 is a good OS (it is a Windows 8.1 anyway with few modifications) but my laptop model doesn't have the good drivers for it, sadly for me. I'll call MSFT to fix my product key because obviously something got lost with the Windows 10 activation with the same key of 8.1.

I'll post later what happened with it.

[aviv00]

do uninstall driver with mark the delete driver

and disable update so it wont redownload from microsoft

[Tripredacus]

Does your Windows 8.1 install not let you enter the product key or does it install but not activate?

[jd_free]

This is how the story end but first...

 

About the drivers, I knew that I could skip the automatic reinstall process but I don't have many options here because my laptop model only have one set of newly released drivers for Windows 10 and I don't expect further development on my 2 years old laptop. It's a Lenovo and though it work well on Windows 8.1, I have a feeling that it is not a robust machine. 2 repairs in the first 3 month. Now it seems to be ok but I don't have high hopes for the longevity.

 

About the product key, I could enter a product key but a message told me that it was used by another PC so no activation possible. I've install Windows many time before on this machine without any issue. The product key is in the BIOS and after the installation Windows got activated automatically on the Internet. The same happened with a clean install of Windows 10... silently activated. But when I went back to 8.1, it seems that the product key got stuck to a new machine (which was my machine with Win 10).

 

The end of the story... I called Microsoft and I had to activate my PC through phone. I did a test to see if my product key was reassigned to my Windows 8.1 machine... NO. It seems that each time I will have to activate, I'll have to call for activation. Sad. Windows 10 was not a good idea for me but I'm using it at work and have no problems. Anyway, I won't cry not being able to use it because I'm satisfied with 8.1. Stable and never crash.

[Tripredacus]

The product key in the BIOS is not intended to be entered manually. Telephone activation being required does not suprise me.

[jaclaz]

The product key in the BIOS is not intended to be entered manually. Telephone activation being required does not suprise me.

Well, actually it is surprising (to me).

The whole idea of SLIC OEM keys was to further "tighten" an install source to a given PC/laptop, but the OEM license was "perpetual" (as long as it was installed on the same given PC/laptop and not "migrated" to different hardware).

 

jaclaz

[jd_free]

To make it easier in the futur, I've made a disk image of my Windows partitions (Macrium Reflect) with all the updates installed and the activation done. When new problems comes, I'll just restore the disk image and thats it.

 

Anyway, does one single thing went right in all the Windows 10 adventure. It was free because we've be taken for guinea pigs. Luckily, we have previous Windows version to rely on but for how many times now.

[Tripredacus]

The product key in the BIOS is not intended to be entered manually. Telephone activation being required does not suprise me.

Well, actually it is surprising (to me).

The whole idea of SLIC OEM keys was to further "tighten" an install source to a given PC/laptop, but the OEM license was "perpetual" (as long as it was installed on the same given PC/laptop and not "migrated" to different hardware).

 

jaclaz

It is obvious there is some difference between what Microsoft intended or designed for and what happens in the real world. It is supposed to be that if you had to reinstall Windows on your OEM computer, that when you install it with the recovery DVD, it will read the product key from the BIOS and not prompt for one and then activate automatically. I have not seen a situation where this doesn't work that way, other than reading about it on forums.