Seagate Barracuda 7200.11 Troubles

[ViniciusFerrao]

Okay, I'm adding my drive info without serial.

9QJ0****:ST31000340AS:9BX158-303:SD15:08495:KRATSG:Oct2008:02Jan2009:viniciusferrao:Brazil

Just an observation, deimos (my HTPC which has this drive) has longer uptimes. So, I don't remember when I powered on this dude. But was near Christmas.

Another unlucky soul PM'ed me his info:

SerialNumber:Model:P/N:Firmware:DateCode:SiteCode:PurchaseDate:FailedDate:USername:Country Origin

======================================================================

9QM7VZBP:ST3500320AS:9BX154-303:SD15:09146 (09/Oct/2008):KRATSG:Oct2008:24Dec2008:poolcarpet:Malaysia

9QM6X90B:ST3500320AS:9BX154-303:SD15:09115 (17/Sep/2008):KRATSG:Oct2008:28Dec2008:DaftMule

9QM6W2JE:ST3500320AS: - :SD15: - : - :5Dec2008:19Dec2008:DerSnoezie: Netherlands (no detect in bios)

9QM4G4PK:ST3500320AS:9BX154-303:SD15:08503 (16/Jun/2008):KRATSG:Aug2008:Nov2008:dskbrk

9QM3RWHJ:ST3500320AS:9BX154-568:SD81:08464 (20/May/2008):KRATSG:Aug2008:23Dec2008:ToKuRo:Chile (no detect in bios, reboot of death)

9QM7KSQJ:ST3500320AS:9BX154-501:SD15:09134 (30/Sep/2008):KRATSG:28Oct2008:07Jan2009:jeroen__online

9QM2MFS6:ST3500320AS:9BX154-303:SD15:08406 (10/Apr/2008):KRATSG:12Apr2008:23Dec2008:quattro150:Malaysia

9QJ0XJ01:ST31000340AS:9BX158-303:SD15:08496 (12/Jun/2008):KRATSG:Aug/Sep2008:8Jan2009:Nichev

9QM717SF:ST3500320AS:9BX154-303:SD15:09114 (16/Sep/2008):KRATSG:13Oct2008:14Dec2008:PrOdiGy1

9QJ1LESR:ST31000340AS:9BX158-303:SD15:09063 (11/Ago/2008):KRATSG:Nov2008:27Dec2008:AVINNC

9QJ1AGEV:ST31000340AS:9BX158-303:SD15:08515 (2/Jul/2008):KRATSG:Aug2008:4Jan2009:Ruddrage

9QM6354J:ST3500820AS:9BX134-505:SD15:09084 (26/Ago/2008):KRATSG:July2008:20Dec2008:rainshower

9QM33FL8:STM3500320AS:9GT154-325:MX15:08396 (03/Abr/2008):KRTASG:Sep2008:30Dec2008:fabio.cillo

9QM*****:ST3500320AS:9BX154-303:SD15:08367 (14/Mar/2008):KRATSG:Dec2007:Dec2008:Death_Angel:Malaysia

9QK*****:ST3750630AS:9BX146-621:HP24:08511 (21/Jun/2008):TK:Oct2008:7Jan2009:Taiketo

5QJ*****:ST1000340AS:9BX158-303:SD15:09121 (20/Sep/2008):WUXISG:October2008:28Dec2008:Styleman

9QM8DRHL:ST3500320AS:9BX154-303:SD15: - (13/Oct/2008):KRATSG:06Dec2008:24Dec2008:roadstarter

9QM6****:ST3500320AS:9BX154-303:SD15:09076 (21Aug2008):KRATSG:15Oct2008:29Dec2008:labraticmp3

9QM6****:ST3500320AS: - : SD15 - : - : Oct2008:2Jan2008:eli2k

9QM5****:ST3500320AS:9BX154-303:SD15:09063 (11/Ago/2008):KRATSG:6Nov2008:27Nov2008:poim76

9QM2CHR4:ST3500320AS:9BX154-303:SD15:08382 (23/Mar/2008):KRATSG:August-08:Nov-Dec-08:caba212

9QJ15ZBN:ST31000340AS:9BX158-303:SD15:08496 (05/Jun/2008):KRATSG:July2008:26Dec2008:GrayGhost

9QM27S5F:ST3500320AS:9BX154-303:SD15:08381:JAN 09: DEC 08: timha

9QJ0****:ST31000340AS:9BX158-303:SD15:08495:KRATSG:Oct2008:02Jan2009:viniciusferrao:Brazil

Edited January 9, 2009 by ViniciusFerrao

[icefloe01]

Anyone here from India? I did not do any in-depth looking on this site, so I do not know the legitimacy of it...

http://www.consumergrievance.com/

Edited January 9, 2009 by icefloe01

[Fuzzy_3D]

Hmm.. now if only we could add the data of all the similar cases listed on Newegg.com. That would guarantee a couple of hundred additional entries at the least

In all seriousness this "data" is irrelevant to finding a solution, but I guess that's all some of us can do right now. What you need is a poll:

I own a Seagate 7200.11 drive and:

[it's working fine]

[it's dead]

Though you wouldn't be here if you drive was working so that wouldn't help much either.

I'm guessing this will snowball as more and more drives drop like flies.

[icefloe01]

Hmm.. now if only we could add the data of all the similar cases listed on Newegg.com. That would guarantee a couple of hundred additional entries at the least

In all seriousness this "data" is irrelevant to finding a solution... *snip*

While it would not be relevent towards finding a solution, it would be relevant towards building a stronger case against Seagate for denying that there is a problem and trying to sweep it under the rug. I'm trying to find if there are any consumer protection groups that work with sort of thing and what steps would need to be done to build a solid case. Afterall, it's clear that SG knows about this and are refusing to acknowledging it.

[pichi]

; ------------------------------------------------------------------------------

; PROGRAM FOR READ ALL V LIST (about 4h at 38400)

; read_V.ttl: Version 0.01, Author: pichi, 09/01/2009

;

; Download and install:

; http://cvs.sourceforge.jp/cgi-bin/viewcvs....tic/English.lng

; http://sourceforge.jp/projects/ttssh2/down...raterm-4.61.exe

; In installation mark: Associate .ttl file to ttpmacro

; Info: http://ttssh2.sourceforge.jp/manual/en/macro/

; ------------------------------------------------------------------------------

;

COMPORT = '1'

; CHANGE IF YOU USE DIFFERENT PORT OF COM1

; VARS

TITLE = "ST3500320AS 0GB"

;code2str CRLF $0A0D

code2str CRLF $0D

; CRLF Send (from PC to HDD)

; HDD receive correctly CR($0D)

; HDD send CR($0D) + LF($0A)

DELAYTIMEOUT0 = 1

DELAYTIMEOUT1 = 60

IDXBEGIN = $001

IDXEND = $200

; ------------------------------------------------------------------------------

; PORT (COMn)

CMD_COMPORT = '/C='

strconcat CMD_COMPORT COMPORT

connect CMD_COMPORT

; BAUDRATE:

; 7=9600, 10=38400, 12=115200

setbaud 10

; Power supply on of some adapters (RTS and DTR).

setrts 1

setdtr 1

; Pause of 200ms to stabilize powers.

mpause 200

; ------------------------------------------------------------------------------

;

; PROGRAM INIT

;

; ------------------------------------------------------------------------------

; Clear VT screen and scroll

clearscreen 1

; Clear buffer RX

flushrecv

; Disable keyboard is more secure

enablekeyb 0

; echo is turned on.

setecho 1

; Title of windows:

settitle "READ V PARAMS"

; ------------------------

; ------------------------

; SEND Ctrl+z

send $1A

; ------------------------

; ------------------------

; RECEIVE: F3 T>

; enter the asynchronous mode (low receiver speed, buffer 1K)

setsync 0

; Clear the received buffer.

flushrecv

; Delay time max

timeout = DELAYTIMEOUT0

wait "F3 T>"

if result==0 then

errornum = 0

goto error

endif

; ------------------------------------------------------------------------------

; READ LIST FROM V1 TO V1FF

; ------------------------------------------------------------------------------

index = IDXBEGIN

INDEXSTR = ""

:read_next_V

; Pause of 200ms to empty buffer.

mpause 200

TXMSG = ""

varint = index

call int2hex

strconcat TXMSG 'V'

strconcat TXMSG hexstr

send TXMSG

; ------------------------

; ------------------------

; Create file Vxxx.dat

FILEPATH = ""

getdir FILEPATH

strconcat FILEPATH '\\'

strconcat FILEPATH TXMSG

strconcat FILEPATH ".dat"

; Pause of 200ms to empty buffer.

mpause 200

; START LOG

logopen FILEPATH 1 0

; ------------------------

; ------------------------

; Send CR+LF logging input

TXMSG = CRLF

send TXMSG

; Delete duplicated files will be easy.

; ------------------------

; enter the synchronous mode (high receiver speed, buffer 16K)

;setsync 1

; enter the asynchronous mode (low receiver speed, buffer 1K)

setsync 0

; Clear the received buffer.

flushrecv

:rcv_loop

; Delay time max

timeout = DELAYTIMEOUT1

wait "F3 T>" '\t' '0' '1' '2' 'f' ',' 'a' 'A'

if result==0 then

errornum = 1

goto error

endif

if result>1 goto rcv_loop

; BUG TERA TERM: wait doesn't work with '\n' #$0D or #$0A

; ------------------------

; Close file Vxxx.bin

logclose

; ------------------------

index = index+1

if index<IDXEND goto read_next_V

; ------------------------------------------------------------------------------

; ******************************************************************************

; ------------------------------------------------------------------------------

; End of program: close port and go out.

; Without messages to let make batch processing if all are OK.

; ------------------------------------------------------------------------------

:end

; Pause of 200ms for sync buffers

mpause 200

; Go out

disconnect

; Power supply off of some adapters (RTS and DTR).

setdtr 0

setrts 0

; Pause of 200ms for discharge capacitors of power supply.

mpause 200

; Close Tera Term

closett

goto eof

; ------------------------------------------------------------------------------

; ------------------------------------------------------------------------------

; ------------------------------------------------------------------------------

:error

ERRMSG = "ERROR: "

ERRN = ""

int2str ERRN errornum

strconcat ERRMSG ERRN

strconcat ERRMSG "\n"

if errornum==0 then

strconcat ERRMSG "Verify connection or hdd power reset:\nFirst F3 T> not received after Ctrl+z"

elseif errornum==1 then

strconcat ERRMSG "Verify connection or hdd power reset:\nIntermediate F3 T> not received"

else

strconcat ERRMSG "UNKNOWN ERROR"

endif

messagebox ERRMSG TITLE

goto end

; ------------------------------------------------------------------------------

; Convert varint into a hexadecimal string of characteres hexstr (max FFFF)

; call int2hex

:int2hex

int2hexflag = 0

hexstr = ""

tmp0 = varint/4096

tmp = varint%4096

tmp1 = tmp/256

tmp = tmp%256

tmp2 = tmp/16

tmp3 = tmp%16

; '0'=48

; 'A'=65

if tmp0<10 then

tmp0 = tmp0+48

else

tmp0 = tmp0+55

endif

if tmp1<10 then

tmp1 = tmp1+48

else

tmp1 = tmp1+55

endif

if tmp2<10 then

tmp2 = tmp2+48

else

tmp2 = tmp2+55

endif

if tmp3<10 then

tmp3 = tmp3+48

else

tmp3 = tmp3+55

endif

if (tmp0<>48)||(int2hexflag<>0) then

int2hexflag = 1

code2str tmptmp tmp0

strconcat hexstr tmptmp

endif

; IN THIS CASE EVER OBTAIN 3 DIGITS (for good filenames order)

int2hexflag = 1

if (tmp1<>48)||(int2hexflag<>0) then

int2hexflag = 1

code2str tmptmp tmp1

strconcat hexstr tmptmp

endif

if (tmp2<>48)||(int2hexflag<>0) then

int2hexflag = 1

code2str tmptmp tmp2

strconcat hexstr tmptmp

endif

code2str tmptmp tmp3

strconcat hexstr tmptmp

return

; ------------------------------------------------------------------------------

:eof

exit

[DerSnoezie]

Yeah, but I'm afraid I'm the impatient type XD Comments from seagate moderators stating that this particular problem with 7200.11 drives is restricted to some isolated cases and nowhere near statistically significant have been bugging me too much.

[poolcarpet]

Uh oh, I hope this doesn't overload MSFN servers......

P.S:

[Fuzzy_3D]

While it would not be relevent towards finding a solution, it would be relevant towards building a stronger case against Seagate for denying that there is a problem and trying to sweep it under the rug. I'm trying to find if there are any consumer protection groups that work with sort of thing and what steps would need to be done to build a solid case. Afterall, it's clear that SG knows about this and are refusing to acknowledging it.

That's true, but all I'm concerned about right now is getting the data back. They can keep their sodding POS drive for all I care. I want to keep this topic on fixing the problem, unless that's become an afterthought.

I'm guessing most people have come to terms with losing the data by now. Maybe you should start a separate thread to go after Seagate and their complete failure with this drive. And their nazi controlled forum. And their non existent tech support. And their general asshattery.

[Fuzzy_3D]

; ------------------------------------------------------------------------------

; PROGRAM FOR READ ALL V LIST (about 4h at 38400)

; read_V.ttl: Version 0.01, Author: pichi, 09/01/2009

...

Uh, cool. How do I use it, and what does it do?

[Nichev]

I haven't spoken to Timha about the dates, his hard drive may be some sort of terminator sent back from the future to unleash epic fail upon humanity... Which really wouldn't surprise me.

Fixed:

SerialNumber:Model:P/N:Firmware:DateCode:SiteCode:PurchaseDate:FailedDate:USername:Country Origin

======================================================================

9QM7VZBP:ST3500320AS:9BX154-303:SD15:09146 (09/Oct/2008):KRATSG:Oct2008:24Dec2008:poolcarpet:Malaysia

9QM6X90B:ST3500320AS:9BX154-303:SD15:09115 (17/Sep/2008):KRATSG:Oct2008:28Dec2008:DaftMule

9QM6W2JE:ST3500320AS: - :SD15: - : - :5Dec2008:19Dec2008:DerSnoezie: Netherlands (no detect in bios)

9QM4G4PK:ST3500320AS:9BX154-303:SD15:08503 (16/Jun/2008):KRATSG:Aug2008:Nov2008:dskbrk

9QM3RWHJ:ST3500320AS:9BX154-568:SD81:08464 (20/May/2008):KRATSG:Aug2008:23Dec2008:ToKuRo:Chile (no detect in bios, reboot of death)

9QM7KSQJ:ST3500320AS:9BX154-501:SD15:09134 (30/Sep/2008):KRATSG:28Oct2008:07Jan2009:jeroen__online

9QM2MFS6:ST3500320AS:9BX154-303:SD15:08406 (10/Apr/2008):KRATSG:12Apr2008:23Dec2008:quattro150:Malaysia

9QJ0XJ01:ST31000340AS:9BX158-303:SD15:08496 (12/Jun/2008):KRATSG:Aug/Sep2008:8Jan2009:Nichev

9QM717SF:ST3500320AS:9BX154-303:SD15:09114 (16/Sep/2008):KRATSG:13Oct2008:14Dec2008:PrOdiGy1

9QJ1LESR:ST31000340AS:9BX158-303:SD15:09063 (11/Ago/2008):KRATSG:Nov2008:27Dec2008:AVINNC

9QJ1AGEV:ST31000340AS:9BX158-303:SD15:08515 (2/Jul/2008):KRATSG:Aug2008:4Jan2009:Ruddrage

9QM6354J:ST3500820AS:9BX134-505:SD15:09084 (26/Ago/2008):KRATSG:July2008:20Dec2008:rainshower

9QM33FL8:STM3500320AS:9GT154-325:MX15:08396 (03/Abr/2008):KRTASG:Sep2008:30Dec2008:fabio.cillo

9QM*****:ST3500320AS:9BX154-303:SD15:08367 (14/Mar/2008):KRATSG:Dec2007:Dec2008:Death_Angel:Malaysia

9QK*****:ST3750630AS:9BX146-621:HP24:08511 (21/Jun/2008):TK:Oct2008:7Jan2009:Taiketo

5QJ*****:ST1000340AS:9BX158-303:SD15:09121 (20/Sep/2008):WUXISG:October2008:28Dec2008:Styleman

9QM8DRHL:ST3500320AS:9BX154-303:SD15: - (13/Oct/2008):KRATSG:06Dec2008:24Dec2008:roadstarter

9QM6****:ST3500320AS:9BX154-303:SD15:09076 (21Aug2008):KRATSG:15Oct2008:29Dec2008:labraticmp3

9QM6****:ST3500320AS: - : SD15 - : - : Oct2008:2Jan2008:eli2k

9QM5****:ST3500320AS:9BX154-303:SD15:09063 (11/Ago/2008):KRATSG:6Nov2008:27Nov2008:poim76

9QM2CHR4:ST3500320AS:9BX154-303:SD15:08382 (23/Mar/2008):KRATSG:August-08:Nov-Dec-08:caba212

9QJ15ZBN:ST31000340AS:9BX158-303:SD15:08496 (05/Jun/2008):KRATSG:July2008:26Dec2008:GrayGhost

9QM27S5F:ST3500320AS:9BX154-303:SD15:08381:DEC 08:JAN 09: timha

9QJ0****:ST31000340AS:9BX158-303:SD15:08495:KRATSG:Oct2008:02Jan2009:viniciusferrao:Brazil

[ViniciusFerrao]

Okay Pichi what to do with this "transistor-transistor-logic" script?

[DerSnoezie]

Looks like a link to a (selfbuilt?) utility which allows you to communicate with your crapped out drive via the com port and the 3.3V RS232 adapter. followed by some instructions?

; ------------------------------------------------------------------------------

; PROGRAM FOR READ ALL V LIST (about 4h at 38400)

; read_V.ttl: Version 0.01, Author: pichi, 09/01/2009

...

Uh, cool. How do I use it, and what does it do?

Edited January 9, 2009 by DerSnoezie

[icefloe01]

That's true, but all I'm concerned about right now is getting the data back. They can keep their sodding POS drive for all I care. I want to keep this topic on fixing the problem, unless that's become an afterthought.

No, I don't think it's become an afterthought, it just requires some "behind the scenes" work that would cause the thread to become a bit obscure, especially to search engines. So the more updates we have on failed drives, the better this thread it will appear in Google and other search engines. So maybe what would be better thing to do, since this thread has a pretty good view count and listing in Google, is to start a thread dedicated towards writing the code for fixing it as both fatlip and pichi seem to be making strides in that area, and then relevant updates and links could be posted here. What does everyone think of that?

Edited January 9, 2009 by icefloe01

[pichi]

Handle the program with care (for programmers only).

The program may stop the computer for 1 minute (DELAYTIMEOUT1 = 60).

Wait until you see the message and the mouse works.

This is due to sync buffer problems of Tera Term.

I have repeated the process to verifier each Vxxx.dat

Some Vxxx.dat had small missing strings (due to pauses).

IDXBEGIN = $001 (the first index to read)

IDXEND = $200 (the last+1 index to read)

This read from V001 to V1FF.

Copy the post text to read_V.ttl created file.

Copy read_V.ttl file into a empty directory.

Download and install:

http://cvs.sourceforge.jp/cgi-bin/viewcvs....tic/English.lng

http://sourceforge.jp/projects/ttssh2/down...raterm-4.61.exe

Exec read_V.ttl

You must have ttl association correctly.

To hide log windows try:

showtt 6

More info:

http://ttssh2.sourceforge.jp/

[icefloe01]

Something else we can do; if you have a google account, sign in and try various searches for seagate problems. At the bottom of the page is a link to add a result. There you can add a link to the first page of this forum topic. The more people add similar results, the higher this forum will appear for others to find their way here.

Edited January 9, 2009 by icefloe01