Gradius2

My estimate is 30 millions HDs are affected (no kidding). Gradius

False for saying (Seagate?) "in December" when the correct is until December. Gradius

Here is the solution for +3.3V: http://www.sparkfun.com/commerce/product_i...products_id=114 It can output by switching 3.3V or 5V. Accept inputs from 5V until 12V (you can go as high as 20V, but I don't recommend). You can also get +3.3V from an ATX power supply, just use pin 1 or 2 (orange), and pin 3 for GND. http://pinouts.ru/Power/atxpower_pinout.shtml http://pinouts.ru/Power/atx_v2_pinout.shtml Gradius

Now I get it what you mean. Yes, the common nowdays is 3.3V, but since you'll use this for no more than 10min, it should be ok, but of course, if you don't want to risk, just use 3.3V, but you'll need to get that power from something else. Zener diode is just to avoid + to goes to - and vice-versa, it which it would lead to a short-circuit. The only real use I see is that 1kOhms on TX line: Gradius

Guys keep in mind the definitive fix will be after Seagate release a stable (and fixed) firmware. This guide intent to recovering HDDs from BSY, CC and 0 LBA states. BSY and CC happens when the HDD isn't recognized anymore by BIOS. 0 LBA is when you see a 0GB size from your HDD, but the BIOS recognize it, but as 0GB HDD. After this fix, you should flash the HDD with a stable, fixed and proper firmware from Seagate (lets hope they release it soon). After all that, you're safe until the natural lifetime from HDD. Gradius

Of course it works. Gradius

Thanks for report fatlip, so for 0 LBA issue it should works as expected too (since for BSY worked fine). Gradius The entire guide is on 1st page, and 1st post here. Gradius

hs_ The +5V is for the RS232 to TTL adapter only. You can even use +5V from USB, but I don't recommend, because if you do a short-circuit you'll fry your USB port. If you do a short-circuit using the power supply from PC, it will just turn off, because the power supply have a protective circuit build in. Gradius

Yes, that might works too. What he means (for those who didn't got): Just unscrew a bit, enough to not make electrical contact between PCB and HDA, so no need to remove the PCB. If you want the Seagate commands here is: Seagate Commands But the .doc (compressed with rar) is incomplete. Gradius Great!

that's 171 years... how do they test that ? And how do you make it unreadable ? MTBF was invented by militars on WW, and is very inaccuracy and unreliable. http://www.knowledgetransfer.net/dictionar...en_Failures.htm http://www.usenix.org/events/fast07/tech/f...html/index.html http://www.networkworld.com/community/node/35386 IEEE and companies are trying to come with a new standard, a lot better than undated MTBF. Gradius

Unfortunately the end of HDD thanks to SSD and SDXC cards will only starts to happen around 2015. HDDs will be as bigger as 10 to 15TB, and cheaper until around 2013 when SSDs and SDXCs starts to getting cheap, this is why. Gradius

You need to regenerate the partition, but it changed very few information there, so it shouldn't alter any useable data (your files) resident on HDD. Doesn't matter if your HD was RAID 0 or not. This is a firmware bug so we're just recovering the mess Seagate did. Btw, my brother live in Germany (he's german now). It's a very nice and beautiful country. Gradius No problem. I'll order my RS232 TTL now, but it should only arrieve after 27th. If anyone try this guide (before than me), please comment if you had some difficulty, or something like that. The hardest part I see is to re-connect the PCB back to HDA while is still under power. Gradius

A HyperTerminal mini-guide: For Windows XP users, you'll find it here: Accessories > Communications > HyperTerminal Or under RUN, copy&paste: "C:Program FilesWindows NThypertrm.exe" (enter) Configuring HyperTerminal: Just ignore this one, isn't useful anymore (that was used back in BBS time): Press CANCEL and then YES, and finally OK. You'll have this screen: Type Seagate (if you want, any name is fine here). If you get the same screen (1st one), just do the same: Cancel, Yes, ok. Now choose the COM port, generally you'll use COM2 (check your computer devices to know the port available). If you don't have ANY COM, you'll need to buy an USB to RS232 adaptor. So, I'll use COM2: Press OK. Now the speed, just let it like that: And press OK. Under View, select a smaller font, like 9. You should get something now as soon you make a connection with Seagate HDD (and everything is connected of course). Keep in mind, be real careful and don't even try this if you're afraid. Gradius After all that, your drive will be ready to use it again (before the state of this stupid error). Since there is NO stable firmware (of fixed firmware) until date (thanks $eagate!), I recommend to backup your datas as soon you recovery the HDD.

If you're in Chile this one should do the work: http://www.olimex.cl/product_info.php?products_id=174 Official site: http://www.sparkfun.com/commerce/product_i...products_id=449 Connector for Seagate (you'll need to assembly the cable): http://www.olimex.cl/product_info.php?products_id=451 To get +5V from Molex connector: http://www.olimex.cl/product_info.php?cPat...products_id=453 Gradius

9QK0****:ST3750330AS:9BX156-303:SD15:08495:KRATSG:2008-07-01:2009-08-14:OEM:Gradius2:Chile:POST error (it recognize, but returns error on POST) 9QK0****:ST3750330AS:9BX156-303:SD15:09023:KRATSG:2008-08-10:2009-08-14:OEM:Gradius2:Chile:BSY error 9QK0****:ST3750330AS:9BX156-303:SD15:09023:KRATSG:2008-08-10:2009-08-14:OEM:Gradius2:Chile:BSY error OS: Vista Ultimate SP1 x64 (on all them) Gradius

I created a new topic about the solution here: http://www.msfn.org/board/index.php?showtopic=128807 Please, no offtopic there. Thanks, Gradius

Please make sure you've READ the Read-Me-First Sticky FIRST! The Solution for Seagate 7200.11 HDDs (final and revised version): * Spanish Version here / Versión en Español aquí. * Italian Version here / Versione Italiana qui. Attention: This guide might not be to everyone. Is not hard to KILL your HD if you don't follow the instructions with extreme caution. I'm NOT responsible for any damage or data loss it can happen (so far no one lost anything, but accidents can occur). There are two common errors on Seagate 7200.11 HDDs (caused by bugs on firmware): - 0 LBA error: it happens when your BIOS can recognize your HDD at POST moment, but as an 0MB drive. - BSY error: it happens when your HDD enter on a halt state, or BuSY state. In this condition, your HDD will not be recognized by BIOS at POST moment. Seagate's explanation: Description An issue exists that may cause some Seagate hard drives to become inoperable immediately after a power-on operation. Once this condition has occurred, the drive cannot be restored to normal operation without intervention from Seagate. Data on the drive will be unaffected and can be accessed once normal drive operation has been restored. This is caused by a firmware issue coupled with a specific manufacturing test process. Root Cause This condition was introduced by a firmware issue that sets the drive event log to an invalid location causing the drive to become inaccessible. The firmware issue is that the end boundary of the event log circular buffer (320) was set incorrectly. During Event Log initialization, the boundary condition that defines the end of the Event Log is off by one. During power up, if the Event Log counter is at entry 320, or a multiple of (320 + x*256), and if a particular data pattern (dependent on the type of tester used during the drive manufacturing test process) had been present in the reserved-area system tracks when the drive's reserved-area file system was created during manufacturing, firmware will increment the Event Log pointer past the end of the event log data structure. This error is detected and results in an "Assert Failure", which causes the drive to hang as a failsafe measure. When the drive enters failsafe further update s to the counter become impossible and the condition will remain through subsequent power cycles. The problem only arises if a power cycle initialization occurs when the Event Log is at 320 or some multiple of 256 thereafter. Once a drive is in this state, there is no path to resolve/recover existing failed drives without Seagate technical intervention. For a drive to be susceptible to this issue, it must have both the firmware that contains the issue and have been tested through the specific manufacturing process. Corrective Action Seagate has implemented a containment action to ensure that all manufacturing test processes write the same "benign" fill pattern. This change is a permanent part of the test process. All drives with a date of manufacture January 12, 2009 and later are not affected by this issue as they have been through the corrected test process. Recommendation Seagate strongly recommends customers proactively update all affected drives to the latest firmware. If you have experienced a problem, or have an affected drive exhibiting this behavior, please contact your appropriate Seagate representative. If you are unable to access your data due to this issue, Seagate will provide free data recovery services. Seagate will work with you to expedite a remedy to minimize any disruption to you or your business. You'll need: - 1 (one) adapter ($4) http://alldav.com/index.php?main_page=prod...;products_id=11 I used this adapter ($13.95, yep expensive): http://www.sparkfun.com/commerce/product_i...products_id=449 - 1 (one) RS232 cable ($3.78): http://www.cispc.com/ssproduct.asp?pf_id=10480908 or (buy a RS232 to TTL adapter, or FT232BM/BL, not need both!) - 1 (one) FT232BM/BL adapter (check below) and USB cable ($12.47): http://shop.ebay.com/?_from=R40&_trksi...-All-Categories Any other similar adapter will works fine, just need to be +3.3V DC (+5V will works too, but I recommend 3.0~3.3V). Is possible to find USB to TTL adapters too, they do USB to RS232 internally and then it converts to TTL. For example, some users used a cellular data cable for PC (lots them do RS232 to TTL). - 1 (one) USB cable ($3.99): http://www.optimization-world.com/details/prodid/320.html - 1 (one) kit of Ten 5" Jumpers and 20 Headers ($5): http://www.hobbyengineering.com/H2362.html - 1 (one) mini Torx 6 screw driver ($3.29): https://www.acehardwareoutlet.com/(jv21u13p...spx?SKU=2167237 - Soldering stuff (optional). Use 60W max. You can buy a complete kit for $7.99 here: http://www.radioshack.com/product/index.js...rodsInSession=1 The rest: - 1 (one) computer with Terminal software (like HyperTerminal or similar) and a RS232 or USB port. - A fixed firmware from Seagate here (Released in 22/01/2009 and 24/01/2009 for all affected drives). - A little bit of patience and practice. TX and RX connections from a SATA Seagate 3.5": Photo with the real drive: Connect TX and RX ports with RS232 to TLL adapter, you'll need something like jumpers in order to do that, or soldering directly to the PCB board. Connect GND and +5V to PC power supply, or similar. Keep in mind those are direct from Seagate sides, so you'll need to connect in this way: - From PC (TX) to >>> RX (on Seagate) - From PC (RX) to >>> TX (on Seagate) You can use RED wire (+5V) from PC power supply. Blacks are GNDs (yellow is +12V so don't use it). If you don't want to mess with power supply, just use a CR2032 (3V) battery: https://www.isaleproducts.com/p-7709-3v-lit...ll-battery.aspx An idea of whole setup (I used an USB to RS232 too): Run HyperTerminal (or your favourite terminal software). Configure the RS232 port to: 38400 8 N 1 (like this one): Fixing 0 LBA error: Note: All commands are case sensitive ! To correct 0 LBA error, you'll need to do a quick format in order to regenerate the partition, just with m0,2,2 and the rest can be left blank by putting only commas or filling out with zeros. At the end you need to use a "ValidKey" code, or 22. Attention: The commands must be used 100% equal as showed here, wrong cmds could lead to data loss or HD loss! Double or triple check the cmd before to press enter! So we'll have to enter: F3 T>m0,2,2,0,0,0,0,22 (enter) For reference: F3 T>m does: Now wait 15~30 seconds until something like this appears (it will vary a bit): Max Wr Retries = 00, Max Rd Retries = 00, Max ECC T-Level = 00, Max Certify Rewrite Retries = 0000 User Partition Format 5% complete, Zone 00, Pass 00, LBA 00008DED, ErrCode 00000080, Elapsed Time 0 mins 05 secs User Partition Format Successful - Elapsed Time 0 mins 05 secs ONLY after the message like above you can turn off everything. Fixing BSY or CC errors aka BUSY (I recommend some practice before trying this): Note: All commands are case sensitive ! First, make sure you have your hard drive accessible; on a table with open access to the drive is best. Second, you need to remove the PCB (Printed Circuit Board) from HDA case using a Mini Torx 6 screw driver. Third, connect RX & TX cables from your RS-232 adapter, verify that all is correct, and then connect the power supply to Hard drive circuit board. Explanation: The problem with the drive is that the drive is stuck/halt in a BUSY state. This basically locks up the SATA port, causing the BIOS problem (cannot detect the drive at POST). In the terminal, you will see this sort of error (LED: 000000CC FAddr: 0024A051). Once you see this in the terminal, the terminal session to the drive is completely blocked and will not accept any more commands. In order to circumvent this, we'll need to disconnect the PCB (circuit board) from the hard drive case so that the LED: 000000CC FAddr: 0024A051 command cannot be sent from the firmware of the terminal session. After you have connected the power to the circuit board, press CTRL+Z in your HyperTerminal session. You should now see a prompt like this: F3 T> If you do not see this prompt, check your RS-232 connections to the drive. (you may have the TX and RX flipped). Now we'll need to access the Level 2, type: F3 T>/2 (enter) F3 2> And type (to spind down the motor): F3 2>Z (enter) Spin Down Complete Elapsed Time 0.147 msecs (the time will vary here) F3 2> Now the tricky part. Pratice a lot without any power before even trying this. You need to make sure that the screws don't touch the PCB board where they aren't suppose to or you will fry your PCB board. If you have been practicing and the power is not connected, start at STEP ONE. With the POWER CONNECTED to the PCB board, as well as your TX/RX terminal wires, mount the board back on the HDA case. You must have the power connected when you do this. Now type (to start the motor): F3 2>U (enter) You should get something like this: Spin Up Complete Elapsed Time 7.093 secs F3 2> Then go to Level 1 (by typing /1): F3 2>/1 (enter) Now lets do a S.M.A.R.T. erase (create S.M.A.R.T. sector): F3 1>N1 (enter) ------------------------------------------------------------------------------------- G-List step is optional: Skip G-List step first, if after proceeding the whole BSY fix and the drive still remains under BSY error, then you'll need to repeat BSY process with G-List command below. G-List Erase (Fix Defect List): F3 1>/T (enter) F3 T>i4,1,22 (enter) For reference: ------------------------------------------------------------------------------------- Power OFF/ON the drive (very important!) Wait 10 seconds and now Power ON your drive. Press CTRL+Z on terminal and type: Partition regeneration: F3 T>m0,2,2,,,,,22 (enter) For reference: You should get something like (in around 15~30 seconds): Max Wr Retries = 00, Max Rd Retries = 00, Max ECC T-Level = 14, Max Certify Rewrite Retries = 00C8 User Partition Format 10% complete, Zone 00, Pass 00, LBA 00004339, ErrCode 00000080, Elapsed Time 0 mins 05 secs User Partition Format Successful - Elapsed Time 0 mins 05 secs If you didn't get the msg above, then you skipped something important, and turning off your drive now will render an unreadable drive, so be careful. ONLY after the message like above you can turn off everything. A direct guide for BSY error (with photos): http://www.msfn.org/board/index.php?showto...8807&st=100 Keep in mind I did my best to compile all this information and provide more and better details. Gradius Information Added 10 may 2010: If you have any problem following this guide please read first the Seagate Barracuda 7200.11 READ_ME_FIRST topic! This post has been promoted to an article

No this is FALSE ! Wasn't in December only, they really should meant UNTIL december are affected. I have two drives from August and they died. Btw the direct link is: https://apps1.seagate.com/rms_af_srl_chk/ Gradius

Gradius, a question: Will the quick format wipe out / erase the existing data? Thanks, Arnd Actually this isn't a full format, its just regenerates (or re-create) some part of the partition. Of course there are always the possibility to loss some data. Gradius

The Solution for 7200.11 Seagate HDDs: Attention: This guide isn't intent for unexperienced users! Is very easy to KILL your HD if you don't follow the instructions with extreme caution. You have been warned! I'm NOT responsible for any damage or data loss it can causes. You'll need: - 1 (one) RS232 to TTL (I recommend those with +5V so you can use power from power supply PC). - 1 (one) RS232 cable - 1 (one) PC with Terminal software (like HyperTerminal) and RS232 port - 4 (four) wires (for TX, RX, GND and +5V) - Some jumpers, or similar (to link TX and RX on Seagate) - Soldering Iron (optional) - A fixed firmware from Seagate (to be released around 01/20) - A torx tool TX and RX connections from a SATA Seagate 3.5": Connect TX and RX ports with RS232 to TLL adapter, you'll need something like jumpers in order to do that, or soldering directly to the PCB board. Connect GND and +5V to PC power supply, or similar. Keep in mind RED wire from supply is +5V, and green or black are GNDs (yellow is +12V so don't use it). Run HyperTerminal (or your favourite terminal software). Config the RS232 port to: 38400 8 N 1 Fixing 0 LBA error: To correct 0 LBA error, you'll need to do a quick format in order to regenerate the partition, just with m0,2,2 and the rest can be left blank by putting only commas or filling out with zeros. At the end you need to use a "ValidKey" code, or 22. So we'll have to enter: F3 T>m0,2,2,0,0,0,0,22 (enter) Now wait 15~30 seconds until something like this appears (it will vary a bit): Max Wr Retries = 00, Max Rd Retries = 00, Max ECC T-Level = 00, Max Certify Rewrite Retries = 0000 User Partition Format 5% complete, Zone 00, Pass 00, LBA 00008DED, ErrCode 00000080, Elapsed Time 0 mins 05 secs User Partition Format Successful - Elapsed Time 0 mins 05 secs ONLY after the message like above, enter: F3 T>/2 (enter) F3 2>Z (enter) Spin Down Complete Elapsed Time 0.147 msecs NOW you can turn off everything. Conglatulations, you done it! (Goodbye money! Oh my! I could be rich!) Fixing BSY or CC errors aka BUSY (this will be kinda tough! I recommend a lot practice before to trying): First you need to remove the PCB from HDA case, after that, connect RX & TX cables, verify that all is correct, and then power supply to PCB. Explanation: To drives that hangs all the time in "busy" and on terminal (for example: LED: 000000CC FAddr: 0024A051 error codes), in which it blocks the terminal and it doesn't respond to any command, first we'll have to block off the time reading from plates on HD, in other words, power off your HD and DISCONNECT the PCB from HDA, with PCB alone, power up and press CTRL+Z (to enter on CMD mode), now we'll need to access the Level 2: F3 T>/2 (enter) F3 2> And enter (to stop the spindle motor): F3 2>Z (enter) Spin Down Complete Elapsed Time 0.147 msecs (the time will vary here) F3 2> Now the hard part. Pratice a lot without any power (of course), before even trying anything here. Then mount the PCB back to HDA case, and DO NOT power off or disconnect the PCB from RX/TX (RS232) and power supply ! Now enter (to start the motor): F3 2>U (enter) You should get something like this: Spin Up Complete Elapsed Time 7.093 secs F3 2> Then go to Level 1 (by typing /1): F3 T>/1 (enter) Now lets do a S.M.A.R.T. erase (create S.M.A.R.T. sector): F3 1>N1 (enter) Now turn off (or power off) the drive. At this point I don't know yet if the drive power off alone after N1 command or not (I'm still need to order my RS232 to TTL adaptor). So, I'll just mention that as "Power OFF/ON" process. G-List Erase (cert the reserved cyl): F3 T>i4,1,22 (enter) Power OFF/ON Partition regeneration: F3 T>m0,2,2,,,,,22 (enter) You should get something like (in around 15~30 seconds): Max Wr Retries = 00, Max Rd Retries = 00, Max ECC T-Level = 14, Max Certify Rewrite Retries = 00C8 User Partition Format 10% complete, Zone 00, Pass 00, LBA 00004339, ErrCode 00000080, Elapsed Time 0 mins 05 secs User Partition Format Successful - Elapsed Time 0 mins 05 secs If you didn't get the msg above, then you skipped something important, and turning off your drive now will render an unreadable drive, so be careful. ONLY after the message like above, enter: F3 T>/2 (enter) F3 2>Z (enter) Spin Down Complete Elapsed Time 0.147 msecs NOW you can turn off everything. Conglatulations, you done it! (Goodbye money! Oh my! I could be rich!) Reference files (.fbr video [FlashBack] and pdf). Credits goes to the peoples from: http://yura.projektas.lt/files/seagate/720011_ES2.html http://forum.hddguru.com/tutorial-resolve-...ies-t11031.html http://www.elektroda.pl/rtvforum/viewtopic.php?p=6012404 http://www.elektroda.pl/rtvforum/topic1198189.html Keep in mind I did my best to compile all this information and provide more and better details. Gradius Edit: the default speed is indeed 38400 bps

Some facts. They produce over 10 millions of 3.5" HDs per month (and around 5 millions of 2.5" HDs), so the problem is there for around 6 months at least. This means, over 60 millions 3.5" HDs where shipped until 31/12/2008. The faulty rate is as high (or higher) than 50%, saying is just 30~40% is a joke. So, let stick with just 50%, that means at least 30 millions 3.5" HDs are screwed, now imagine Seagate trying to fix that! Even if they get a super 3rd party company to fix all that, they will never do over a million fixes per month (is just inhuman!), so they will spent 3 years (at least) to fix all those HDs ! This will be just the CAOS, if you don't believe me, just wait and see. About CC1H question, someone on $eagate forum says it causes a lot errors, when copying a lot files, etc: http://forums.seagate.com/stx/board/messag...message.id=4221 http://forums.seagate.com/stx/board/messag...message.id=4346 I have two 1TB with CC1F, they appear working fine, BUT the access time is kinda low (15.6ms). Until date, every SDnn is screwed too. Gradius

Time to call the magazines again to get the ball rolling on this... Did you know he got fired just two days ago? Gradius

Yes, you can unlock, but it will shows as 0KB after that. It's enough for a firmware update, BUT I don't know if after all that (after updating), will allow to you to see and use your gold data again, since I have no further information after the unlock process. Gradius

Jason H.: Hello. How may I help you? Steve John: I am here for the 1TB Firmware error as explained on the URL http://seagate.custkb.com/seagate/crm/self...sp?DocId=207931 Jason H.: Sure, there will be a firmware update in the next few days, I would check back Tuesday just to make sure. Steve John: OK. Do I need to contact you again, or will it be freely downloadable? Jason H.: It should be available, but if it is not jump back into chat and we wil be able to get it for you . Steve John: Thanks Lets see on Tuesday then. Gradius

LOL! Well, its the ideal to them to recover the data, but I don't see that on his site, they only talk about the models affected. It would be nice if I could find that information (about recovering) on official site, so I can have a probe in case I would need to use it. Gradius