PLEASE HELP ASAP

[Fou]

My computer has been doing this for about three days now...

My computer suddenly just restarts, or freezes completely.

It has restarted 24 times by itself, froze 6 times itself and a blue screen has come up 4 times.

This happened in 3 days. I don't think i did anything to cause it.

This is the blue screen. It's not a blue screen of death - it had writing, i'll type out the main things.

A problem has been detected and windows has been shut down to prevent damage to your computer.

... other text ...

DRIVER_IRQL_NOT_LESS_OR_EQUAL

... other text ...

Technical Information:

*** Stop: 0x000000d1 (0x00000001,0x00000002,0x00000000,0xF74ACEE5)

***WPN311.sys - address F74ACEE5 base at F749F000, date stamp 4248F7B7

Beginning dump of physical memory

Physical memory dump complete

... other text ...

the WPN311.sys, i think that's to do with my Wireless network card. It's a netgear wpn311 wireless nic card.

Please help asap, it is extremely annoying and I need to finish alot of work on my computer.

Thanks.

Here is a HijackThis log just incase.

Logfile of HijackThis v1.99.1

Scan saved at 3:58:53 PM, on 8/07/2006

Platform: Windows XP (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe

C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe

C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe

C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe

C:\Program Files\Analog Devices\SoundMAX\Smax4.exe

C:\Program Files\Logitech\iTouch\iTouch.exe

C:\Program Files\HP\HP Software Update\HPWuSchd.exe

C:\Program Files\HP\hpcoretech\hpcmpmgr.exe

C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\QuickTime\qttask.exe

C:\Program Files\Common Files\Symantec Shared\ccApp.exe

C:\Program Files\Logitech\MouseWare\system\em_exec.exe

C:\WINDOWS\System32\RUNDLL32.EXE

C:\Program Files\MSN Messenger\msnmsgr.exe

C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe

C:\WINDOWS\system32\acs.exe

C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe

C:\Program Files\Norton AntiVirus\navapsvc.exe

C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe

C:\WINDOWS\System32\nvsvc32.exe

C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\Program Files\Mozilla Firefox\firefox.exe

C:\WINDOWS\System32\svchost.exe

C:\DOCUME~1\LILJAS~1\LOCALS~1\Temp\Rar$EX00.906\HijackThis.exe

O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll

O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll

O4 - HKLM\..\Run: [soundMAXPnP] C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe

O4 - HKLM\..\Run: [soundMAX] "C:\Program Files\Analog Devices\SoundMAX\Smax4.exe" /tray

O4 - HKLM\..\Run: [zBrowser Launcher] C:\Program Files\Logitech\iTouch\iTouch.exe

O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe

O4 - HKLM\..\Run: [nwiz] nwiz.exe /install

O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd.exe"

O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"

O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe

O4 - HKLM\..\Run: [sunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"

O4 - HKLM\..\Run: [sSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe

O4 - HKLM\..\Run: [symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer

O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k

O4 - HKCU\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NVMCTRAY.DLL,NvTaskbarInit

O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background

O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe

O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe

O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE

O4 - Global Startup: NETGEAR WPN311 Wireless Assistant.lnk = C:\Program Files\NETGEAR\WPN311\wlancfg5.exe

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.1_05\bin\npjpi141_05.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.1_05\bin\npjpi141_05.dll

O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL

O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL

O23 - Service: Atheros Configuration Service (ACS) - Unknown owner - C:\WINDOWS\system32\acs.exe

O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe

O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe

O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe

O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe

O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~2.EXE

O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe

O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe

O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe

O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe

O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe

O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe

O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe

O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe

O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe

O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

[puntoMX]

+ C:\WINDOWS\System32\RUNDLL32.EXE Kick that part out with HIJACKTHIS.

+ Reinstall your drivers for your network card

+ Check your RAM with MEMTEST or other program

Let us know if that helped, but this should be the first test.

If it doesn´t help then take out the network card and see what will happen .

[Fou]

Thanks for the quick reply.

I'll get to it as soon as I have my dinner.

Edit: Actually, I'm doing it now -but-

There's a process list on HijackThis but will it actually get rid of it, or just end the process for now..?

Edited July 8, 2006 by Fou

[jaws75]

I had the same error when I first built my last PC

"DRIVER_IRQL_NOT_LESS_OR_EQUAL"

It was a long time ago but I think I had may ram chips in the wrong slots.

I used slot 1 and 2 rather than slot 1 and 3 as recomended for that ram type in the manual. I know it sound silly but that was the cure.

How about some more info like...

What is your hardware?

Is this a new PC?

My guess is a RAM problem.

Edited July 8, 2006 by jaws75

[Fou]

I think it's my wireless nic card, since it says WPN311.sys and my nic card is a Netgear WPN311 Wireless Network Card.

Do you know how I can use the windows version to scan for available wireless network connections instead of using Netgear's one?

[Fou]

Bump. Anyone?

[Zxian]

Don't bump your own post after only 8 hours - we see the posts anyways, and it probably hasn't been moved far enough down the page to warrant a bump.

As for your question - yes, there should be a way of not using the Netgear wireless client. Uninstall the software and driver package completely. Uninstall the device from device manager again. Then take the CD and put it in the drive, but do not install the software. Connect the hardware (or just reboot), and when the "install hardware wizard" comes up, just tell it to automatically install the drivers. It should find them on the CD and copy the files that it needs. This is generally how I install all of my hardware when I get it - that way I can have drivers for three different digital cameras (just as an example), and not have three different pieces of software fighting over control of the JPG format.

Another way of doing this is to download the latest drivers from Netgear's website and extract them to a directory. Follow the same steps as above, but you'll have to specify the directory to find the drivers in. With a little common sense and thinking you should be able to find the right folder.

You'll want to do the second method, since you'll be wanting the latest drivers for your wireless card.

[Fou]

I got the Window's to work.

But all the Netgear WPN311 NIC drivers are all old. I can't seem to find any to update mine!

And the one's on the internet is older than the one on my computer?!

[Fou]

Hey I have another question, people.

I have SP2 and I'm wondering if automatic updates should be turned on?

Alot of people say that it makes the computer more vulnerable to hackers and trojans.

[puntoMX]

Yes it´s more vulnerable, you can turn it on each month b/c the updates come each month from Micro$oft.

And next time don´t bump your post and READ hat people are telling you please: "+ Reinstall your drivers for your network card". Zxian explained you how to do it step by step. i´m happy that it works for you now .

[RJARRRPCGP]

Yes, that is a BSOD.

That's what a BSOD looks like with Windows XP.

[Fou]

I did do what they say.

But it still restarts. I said that WZC works now.

[puntoMX]

Re-install your computer that could help. (no joke)