I'm 100% sure that during my nLite cd creation process I didn't screw around with removing Windows Help and Support...however...when I click on the icon in my start menu it says it cannot find "helpctr.exe".

Apparently it didn't get installed with my nLite'd Windows.

How can I add Help and Support? Is it as easy as obtaining helpctr.exe and copying it to the right directory?

post ur last_session.ini file and i / someone will have a look for you

tip :: upload the file not copy n paste the info from it to the page its ugly when thats happens

Here's my last_session file.

Is it possible to just get the help file from someone else though?

Last_Session.ini

Okay here's the deal.

it turns out i DO have all the help files on my system and in their correct places. but when i try to click on helpctr.exe myself, it says a system service is not running, and it says to start the service called "Help and Support."

what is this service they're talking about? is it permanently removed somehow? can i start it now or do i need to reinstall windows..again.

Edited July 4, 200620 yr by mars_army

looking at it now

arr give me a sec to look at soemthing

have a look at control panel - amin tools - serives ion there if there is a help serivces

i cant really help you any more than that coz i got help / support removed on my pc

Edited July 4, 200620 yr by ZcWorld

There is a Help and Support service indeed. It's possible you disabled it with nlite.

Btw a little story : on a non-nlited computer, I used to set this service start mode as Disabled. However, each time I (accidentaly) pressed F1 key it got set back to automatic. :wacko :

edit : /me is stupid : nlite modifications on services are listed in your lastsesson.ini! ><

And it seems this service start mode can not be modified by nlite.

Please open setuperr.log (use the "Run..." box, just type setuperr.log and press enter). Is it blank ?

Also, have a look at eventvwr (same as setuperr.log, use the run box); is there an event corresponding to your problem (date or meaning) ?

Edited July 4, 200620 yr by Camarade_Tux

There is a Help and Support service indeed. It's possible you disabled it with nlite.

Btw a little story : on a non-nlited computer, I used to set this service start mode as Disabled. However, each time I (accidentaly) pressed F1 key it got set back to automatic. :wacko :

edit : /me is stupid : nlite modifications on services are listed in your lastsesson.ini! ><

And it seems this service start mode can not be modified by nlite.

Please open setuperr.log (use the "Run..." box, just type setuperr.log and press enter). Is it blank ?

Also, have a look at eventvwr (same as setuperr.log, use the run box); is there an event corresponding to your problem (date or meaning) ?

I could not find any Help related service under the Admin Tools/Services control panel. It appears to be missing?

Also, I attached my setuperr.log

There appears to be a few errors in there

setuperr.txt

Edited July 4, 200620 yr by mars_army

Re the missing help

I'm having the same problem

Using nLite remove help is in the remove components | operating system options

one tick removes the lot, saves 23Mb .... not such a good idea it turns out

The explain says removes help ... but still allows you to read help files ....

unfortunately it kills the help and support centre

I'm still testing ... so my virtual PC install is all I lost

I've started again ... created a new install ... and everything is OK

Not so easy if you've just built a new machine.

to restore ... you will have to get a copy of the PC health folder .... register the services .... blah blah

Personally I'd start again

The real question is why do you need help and support? It sux0rs. All the help and support you need is on google.