Weird Error While installing software

[Tashduce2]

I tried to install 2 different pieces of software and got the same error message:

Error 1401 could not create key HKEY_Users\S-1-5-21-1645522239-211687655-1060284298-1003\software\classes. verify that you have sufficient access to that key, or contact your support personnel

What does this mean? Somebody please help me!

Tashduce2

[slimzky]

can u give us the name of the software ur trying to install? do u have the administrative rights to the computer? do u have any registry monitoring tools installed? like adwatch? etc.?

[Tashduce2]

The software I am trying to install is

Bottomline which is a loan software and Encompass which is loan origination software. I am using my laptop and I should have administrative rights. What are those and how do I check to see if I have them? Yes, I believe I have monitoring tools on my computer, but I don't know the name of the software.

thanks for responding...

[Jeremy]

You user permissions are restricting that area of the registry from being accessed/modifed.

Go to Start > Run > type in regedit

Go to HKEY_USERS, right click, click Permissions, make sure that Full Control and Read are enabled under Admin, or whatever user account you're using. That should do the trick.