Zonealarm Security Suite

[m8E]

Recently I bought ZoneAlarm Security Suite version 5.1 in a UK computer store but I'm having trouble registering and receiving updates. It would be easy to say contact Zone Alarm but I have tried this with no response so I'm hoping that I might find some solution here.

1) The security suite has been installed but I did not register it straight away because the computer concerned was not configured to be, and was not, online at that particular time.

Would not registering during installation have upset the process of registering online once I managed to get my computer hooked up to the internet?

2) I use Windows XP Pro and I've tried registering ZoneAlarm Security Suite by clicking on "Start", "Programs", "Zone Labs" however there is no "Register" to click onto when I get there so cannot register it in this way.

Are there other ways of registering?

3) In the antivirus section of the security suite there is a warning sign and a suggestion to update the antivirus but when I try to update antivirus it does not update, instead a message comes up saying 'failed to connect' yet the computer concerned has now been connected to the internet and is now online.

Do I need to register with ZoneAlarm to receive updates? Either way can anyone suggest how I can start getting updates from ZoneAlarm?

4) In the 'Product Info' tab of the security suite it says that registration is "pending", and further to this when I try to use support and update also in the 'Product info' tab a new window opens saying "Your ZoneAlarm Security Suite Subscription has expired" but as yet I have not registered or subscribed to anything.

Is it just me or my computer which is confused here?

5) A license key seems to have been provided with the cd rom which I typed into the 'change licence' section of the security suite, replacing the license key which was originally already there but there is no change in registration status

have I just lost a year's worth of license accidentally by doing this?

As already mentioned I have installed this product and it seems to be working upto a point, but even though I have tried I've not yet been able to Register this product and I've not yet received any license key via email such as Zone Alarm suggest should happen.

Is there something that I have done wrong? I have no idea what is going on and do not know if any of the security suite is actually working properly.

prathapml, ZoneAlarm Security Suite is something which you have said previously works very well for you and you even suggested to me to use it which as you can tell from the above I have gone out and bought (favouring the idea that it will do a better job than a Norton product and several freeware cleaning products), and so far I don't have too much reason to doubt that ZoneAlarm Security Suite is a good product, however, registering and receiving updates has proved impossible so far especially as I get no response from Zone Alarm. Can such an advocate of ZoneAlarm as you are help? In fact, ANY ZONE ALARM SECURITY SUITE PEOPLE WHO MAY READ THIS

HELP!

[m8E]

Can someone help with just one of these problems? I know this may possibly be a UK thing but on the other hand it's a product which ought to work in any country, so if someone can help with even just one of the problems if only in a small way it would be a great beginning

[trickytwista]

yes during setup it asks you to register it so u can recieve updates etc...cheers forgot 2 mention that u can change license or renew it in PRODUCT INFo tab or register it there too

[m8E]

thanks trickytwista, I can see where renewing or changing the license can be done in the Product Info tab though those options I don't think are needed here in this case, but whereabouts in the Product Info tab can I register my product?

As for being able to register during setup you will notice if you read back in my first post in this thread that I make the point (1) that when I setup my new ZoneAlarm Security Suite product my computer was not configured (and was not) online at that particular time and so I did not initially register the security suite. However, I may try to un-install and re-install to see if it can be done that way.

[m8E]

Zone Labs have now supplied a solution to the above problems which basically involved removing one file from my hard drive. Amazing! Such an easy solution, but very frustrating and seemingly unfathomable if you don't know! Thanks Zone Labs