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No default templates in Office 2013 Professional Plus


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Hi guys!

When I start Word I usually get the assortment of default templates appear at the same time...

Just lately I get a download error?

I have looked at solutions and repairing office....done...didn't help...

I haven't Visio Viewer installed...

I have Office 2013 Professional Plus on another compute and it is loading the default templates on start up...

Has anyone any suggestions?

 

bookie32

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Posted (edited)

What os? Windows 10 x64.? Also tell build number of windows and office. Then what config on second second system?. Did you do fresh install of office on both or other had it already?

On 7/3/2021 at 8:05 AM, bookie32 said:

Just lately I get a download error?

sounds like server may not be up or office is outdated. Can you manually update it?

Edited by Mr.Scienceman2000
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Hi again.

Office is 15.0.4420.1017

Windows 10 is 2004 and 120.2212.551.0

I have now removed and reinstalled completely but same error remains...

I can look at templates offline and that works but only offline...?

 

bookie32

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When I start Word Excel or Power Point I get the following error roughly translated from Swedish...

"An error occurred while retrieving the current templates, so it is not possible to view them right now."

I then get two options to  "Try again" or "Work offline"

If I click "work offline" I get all the default templates

No I am not logged into Microsoft

 

bookie32

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20 hours ago, bookie32 said:

When I start Word Excel or Power Point I get the following error roughly translated from Swedish...

"An error occurred while retrieving the current templates, so it is not possible to view them right now."

I then get two options to  "Try again" or "Work offline"

If I click "work offline" I get all the default templates

it is likely since office 2013 was partially cloud based and MS has closed down part of it servers. Or it is outdated. I recommend manually fully update

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Sorry...am I missing something here....

It is updated and doesn't work....

I thank you for your time but not going to reinstall Windows to get this working.....

It can stay as it is...

 

bookie32

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