bookie32 Posted July 3, 2021 Posted July 3, 2021 Hi guys! When I start Word I usually get the assortment of default templates appear at the same time... Just lately I get a download error? I have looked at solutions and repairing office....done...didn't help... I haven't Visio Viewer installed... I have Office 2013 Professional Plus on another compute and it is loading the default templates on start up... Has anyone any suggestions? bookie32
Nokiamies Posted July 5, 2021 Posted July 5, 2021 (edited) What os? Windows 10 x64.? Also tell build number of windows and office. Then what config on second second system?. Did you do fresh install of office on both or other had it already? On 7/3/2021 at 8:05 AM, bookie32 said: Just lately I get a download error? sounds like server may not be up or office is outdated. Can you manually update it? Edited July 5, 2021 by Mr.Scienceman2000
bookie32 Posted July 8, 2021 Author Posted July 8, 2021 Hi again. Office is 15.0.4420.1017 Windows 10 is 2004 and 120.2212.551.0 I have now removed and reinstalled completely but same error remains... I can look at templates offline and that works but only offline...? bookie32
Nokiamies Posted July 8, 2021 Posted July 8, 2021 1 hour ago, bookie32 said: I can look at templates offline and that works but only offline... what do you mean online? While connected to internet? Or when logged in to ms account
bookie32 Posted July 9, 2021 Author Posted July 9, 2021 When I start Word Excel or Power Point I get the following error roughly translated from Swedish... "An error occurred while retrieving the current templates, so it is not possible to view them right now." I then get two options to "Try again" or "Work offline" If I click "work offline" I get all the default templates No I am not logged into Microsoft bookie32
Nokiamies Posted July 10, 2021 Posted July 10, 2021 20 hours ago, bookie32 said: When I start Word Excel or Power Point I get the following error roughly translated from Swedish... "An error occurred while retrieving the current templates, so it is not possible to view them right now." I then get two options to "Try again" or "Work offline" If I click "work offline" I get all the default templates it is likely since office 2013 was partially cloud based and MS has closed down part of it servers. Or it is outdated. I recommend manually fully update
bookie32 Posted July 10, 2021 Author Posted July 10, 2021 Sorry...am I missing something here.... It is updated and doesn't work.... I thank you for your time but not going to reinstall Windows to get this working..... It can stay as it is... bookie32
tekkaman Posted January 5, 2023 Posted January 5, 2023 I think maybe it could be Microsoft's fault. For example Office 2007 can't download anything. No templates online. Maybe Microsoft has something that checks office version and if it's too old by their opinion then you're not allowed to download.
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