How to get the cause of high CPU usage caused by apps?

[MagicAndre1981]

I have never seen this. Start a new topic in the Windows 7 forums and ask why so many items show up on your Windows.

[Dragonmaninferno]

Hello,

For the past month my CPU has been going from 0%-40% sometimes even to 100%. I checked the resource monitor and saw that NT Kernel and System is responsible but I don't know what program or application is causing the problem. I performed a trace and I have the result up on mediafire. I'm using Windows 7 x64. Can you help?

http://www.mediafire.com/?juwv0msgpwaguuk

[MagicAndre1981]

Hi,

as you can see in the picture the iastor.sys causes 16% of the CPU usage.

This driver belongs to the Intel storage driver. You use version 10.1.2.1004. Is this the latest version? If not, update the driver. If this is the latest driver, use the version before this driver. If the issue still occurs, check your Hitachi HDD for errors (run chkdsk C: /r /f) and run a diagnostic tool from Hitachi.

André

[Dragonmaninferno]

Ok I'm not too good with computers but I went to Device Manager and went under Disk Drives and found Hitachi HT followed by some letters and numbers. Is this the one I have to uninstall? I checked for updates but it said everything was good.

[MagicAndre1981]

no, Hitachi HTS547575A9E384 is your hard drive. You must update the Intel Storage driver. Go to the homepage of your laptop creator, download the latest drivers and install them.

[Dragonmaninferno]

Ok I downloaded and installed the update. If the problem happens again I'll do what you suggested in your other post. Thank you for helping André

[MagicAndre1981]

You're welcome. Post again if the issue is back.

[Dragonmaninferno]

Ok it's happening again. How Do I delete the driver? I tried looking for the previous driver on the HP website but I can't find it. Do I have to keep searching or is there somewhere else I can find it?

EDIT: Nevermind I found out how to uninstall and I found the previous version. Once again thanks for your help André.

Edited June 23, 2011 by Dragonmaninferno

[MagicAndre1981]

run chkdsk to check the HDD.

[Jaroin]

Hi. I am actually writing on behalf of someone else. They have Vista 32 bit. Is this software for Vista too, or just Windows 7? Thank you

[MagicAndre1981]

the software works for both, Vista (Server 2008) and Windows 7 (Server 2008 R2).

[laptoptraveler]

Hi -

I've been searching for a while trying to solve the same issue and your forum seems to be the most proficient and your response prompt.

Issue:

- Laptop CPU 100% typically when viewing videos or flash, but I cannot always confirm this is the cause. Typically though while in a browser.

- Dell Laptop (detail below) recently upgraded to Win 7 64

- Same issue happened on Vista and I thought the upgrade would take care of it

- Disabled Windows Media Player Network Sharing Service and didn't seem to work

- Unplugged monitor (Hannspree HDMI) because I thought it was a driver issue, didn't have a long-term effect.

Laptop:

Dell Studio

Intel Core 2 Duo CPU T6500 @ 2.1 Ghz

RAM 3 GB DDR3

Windows 7 Home Premium SP 1

I have downloaded the SDK and installed but the xperf command shows as invalid. I have read the post in Nov. 2010 with this " PATH environment variable and check if the path to the WPT was added". How do you check this variable/path?

I have changed the registry key as you instructed for 64 bit Win 7.

If I can run your commands I will post the issue here for your evaluation if I cannot figure it out.

Thank you in advance.

- t

[MagicAndre1981]

have you installed the wpt_x64.msi from the folder C:\Program Files\Microsoft SDKs\Windows\v7.0\bin?

[laptoptraveler]

That worked. Thx.

Here's my test:

- Open Chrome Browser

- Go to CNN.com and play a video and waited about 1 minute for CPU to hit 100%

- Captured a .etl file for two instances.

Instance 1 = Playing video in browser then pausing

Instance 2 = Closing Chrome tab for video

.etl files are large so I have only attached screen shots of these. Once I finish this post I will zip and post the smaller file (55 MB) if you wish to see it. I stopped my video test approx. 25 mins ago and the CPU is still at 100% or very close to it, so it is very slow zipping and FTPing a file.

Attached are four files:

Capture_1a = Summary table from Instance #1

Capture_1b = Summary table with Chrome.exe expanded

Capture_2a = Summary table from instance #2

Capture_2b = Expanded

You'll notice Task manager is open as well and I did this to monitor CPU but Task Manager also locked up and required reboot twice while getting the .etl files.

I'll post a zip location of the smaller etl if you want to view this.

Thank you.

[laptoptraveler]

Here's the second .etl file:

http://www.icita.net/etl/latency2.zip (10mb zipped)

Edited July 27, 2011 by laptoptraveler