Trace Windows 7 boot/shutdown/hibernate/standby/resume issues

[MagicAndre1981]

Remove WinImage and try again. This is a virtual DVD drive software. maybe the driver has some issues with resume.

What is KB2559635? I can't find what this is. Is it a private hotfix?

Have you installed new drivers for the SATA controller at this time?

[panolis]

Remove WinImage and try again. This is a virtual DVD drive software. maybe the driver has some issues with resume.

What is KB2559635? I can't find what this is. Is it a private hotfix?

Have you installed new drivers for the SATA controller at this time?

Winimage is removed.

The correct KB number is KB 2539635

The 3ware driver was updated at 2011-09-17. Driver update from 3.00.04.070 (2009-03-24) to 3.00.05.056 (2011-08-10). Today I have updated the controller bios. Its now FE9X 4.10.00.024.

At last I tried hibernation - but without success. Everything was powered down, but resume fails (as mentioned above).

Edited October 5, 2011 by panolis

[MagicAndre1981]

I have no idea. This is something for the Microsoft support.

[siirus09]

Would someone be able to help me out as to why sometimes my computer takes so long to shutdown? I uploaded to Mediafire because Skydrive wont work for me =(

http://www.mediafire.com/?6h8k2c1vy2wyb50

[cluberti]

All of the shutdown time here appears to be because a WMI provider takes forever to shutdown, but the CPU time is all in a thread in the shutdown logonui.exe process (showing you the shutdown status screen). To get anything useful out of this, you're going to need to take a new trace with only the following options:

xbootmgr -trace shutdown -traceflags dispatcher+latency -stackwalk readythread+threadcreate+cswitch+profile -resultPath c:\shutdown_trace

[Jesper]

I followed the step to record a trace for shutdown but I'm not 100% sure I did everything correct. Either way my issue is really long shutdown times, it seems to hang the system anything from 1-5 minutes. My OS is on Crucial M4 SSD. I have tried clean boot which seems to get rid of the problem but when I activate my regular start up items it starts hanging the system again.

I have uploaded two trace files, one with the parameters in the OP and one from first time I tried, just a regular boot. Can someone take a look at it?

http://min.us/lG8MRVCzJ1ZZ5

http://min.us/luH8XNBs9aPGa

Thanks in advance

[MagicAndre1981]

the trace says your Windows is ok:

- <timing shutdownTime="8517" servicesShutdownDuration="5019">

So the complete shutdown takes 8.5s and most time it takes to shutdown the services (5 seconds). And here there is1 hanging service:

unresponsiveServices numUnresponsiveServices="1">
  <unresponsiveService name="BsMailProxy" /> 

So update or remove BullGuard and check if this fixes the sporadic delays.

[Jesper]

the trace says your Windows is ok:

- <timing shutdownTime="8517" servicesShutdownDuration="5019">

So the complete shutdown takes 8.5s and most time it takes to shutdown the services (5 seconds). And here there is1 hanging service:

unresponsiveServices numUnresponsiveServices="1">
  <unresponsiveService name="BsMailProxy" /> 

So update or remove BullGuard and check if this fixes the sporadic delays.

Did you check both logs though? second should show about a 50 seconds delay. i'll try and re-install my firewall, see if it changes anything.

[MagicAndre1981]

in the second trace the system kernel took longer to shutdown:

interval name="NtShutdownSystem" startTime="16726" endTime="61308" duration="44581" /> 

and the Bullgard services were also slow and not responding:

- <unresponsiveServices numUnresponsiveServices="3">
  <unresponsiveService name="BsFileScan" /> 
  <unresponsiveService name="BsFire" /> 
  <unresponsiveService name="BsMailProxy" /> 

Remove Bullgard and test again.

[Jesper]

I did what you suggested and there is no longer in hangups. I also re-installed Bullguard and have now tested shutdowns a few times, again no delays.

Thank you for the quick help.

[crashnburn4u]

MagicAndre Can you have a look and tell me whats wrong if I upload a trace for you? Where/ how should I upload/ make it accessible for you?

This is the issue I've been facing and want to figure out which driver is causing it.

http://forum.thinkpads.com/viewtopic.php?f=30&t=99689

One Z file containing 3 separate instances of Summary. The ETL was too large for the upload bandwidth I have at this time. Can you help figure out the issue(s) here?

http://www.mediafire.com/?0wk30o3sgg4o7cd

[MagicAndre1981]

all summaries don't look good. But I need the ETL files. Can you compress them as 7z (LZMA2/Ultra) and upload them?

In all cases the WinlogonInit (starting services, request password, connect network connections) is slow

WinlogonInit" startTime="23322" endTime="418517" duration="395195">

If you use a HDD run the optimization I linked in the first post and look if this improves it. And xbootmgr doesn't tell you why it only boots while docked. I can only see why it is slow and how to solve the slowness.

[siirus09]

All of the shutdown time here appears to be because a WMI provider takes forever to shutdown, but the CPU time is all in a thread in the shutdown logonui.exe process (showing you the shutdown status screen). To get anything useful out of this, you're going to need to take a new trace with only the following options:

xbootmgr -trace shutdown -traceflags dispatcher+latency -stackwalk readythread+threadcreate+cswitch+profile -resultPath c:\shutdown_trace

Here is the new trace with the options you specified. The computer took long to shutdown as before, but after I got back on my desktop, there was a notification asking me to Cancel or Finish with a timer of 130 seconds. I clicked "Finish" not knowing what it was, other than assuming it was part of the trace, and my computer rebooted again this time not delaying to shutdown. With that said, I dont know if the Trace data is accurate on that account but here it is.

http://www.mediafire.com/?feo7cbfq8567toa

[MagicAndre1981]

this time the shutdown is fine. It takes 9s and 5s to stop the services.

timing shutdownTime="9376" servicesShutdownDuration="5006">

Add the -noPrepReboot parameter to the command line to avoid 1 reboot. This should now trace the delay from the first shutdown.

Edited October 8, 2011 by MagicAndre1981

[AllanFreelancer]

Hi MagicAndre,

Could you please have a look at my both booting and shutdown reports??? since my shutdown takes too much time to turning the system off.

kind regards,

AllanFreelancer

Both reports.rar

Edited October 9, 2011 by AllanFreelancer