MSFN is made available via donations, subscriptions and advertising revenue. The use of ad-blocking software hurts the site. Please disable ad-blocking software or set an exception for MSFN. Alternatively, register and become a site sponsor/subscriber and ads will be disabled automatically.
Search the Community
Showing results for tags 'service desk'.
Found 1 result
Im struggling for years to get such a job. Recently I have given up on getting one. Most likely I will do something very different. The IT branch is dead for me. Im sadly not the right guy for this, no certification no education ever was enough for the decision makers. And in 4 cases it was more problematically that I needed to either get a drivers license or the lunch time would be to short for my point of view or the job was also with direct customer contact (not real support on the line) or even front desk job with additional it support skills. I do live how ever in a city that has very very good public service so besides transporting of equipment(or abroad missions) I cant really think of the obligatory demand for the drivers license /car. Im an introverted and thats why direct customer contact and front desk are difficult to handle for me. I dont wanna talk about my education because I get these silly questions always at every job interview. And you might know that its annoying over the time. I had about 50 job interviews in 34 months (2 years 10 months). Do have the feeling the lack of working experience is the main cause nobody hired me of the other over about 45 companies. I did get fired a few times in the first month in classical call center jobs that werent really IT specific. Real hands-on experience in the IT branch was only one month, I reallly liked that job. But unluckily I wasnt the only guy hired. That was back in 2010 the first year after I "graduated". So I did try on getting into support atleast for 2 periods. But the only jobs I could keep more than one months were basically clerk jobs (alot or Excel, Word, Outlook usage and a few telephone calls and helping the other employees with post letters and or e-mail stuff or changing databse entries over an formular(not with sql commands). This job I did about 2 years and never ever another one longer than this. Anybody here with it support/1st level support/service desk or similiar experience? How did you get into this job? Im just asking and tried to get into this area because it was meant to be a job that was easier to get on the entry level and even career changers wetr welcomed once... Programming jobs never really caught my interest but fixing problems that windows causes or office or sometimes even hardware troubleshooting were just "my element" when I did this the first time in 2010. But never got any second try. So if anybody wants to share his/her experience, would be interesting to know. I didnt want to give up on this dream but the circumstances demand a change since all other tries failed.