Erpdude, I did uninstall Q912812 from ADD/Remove, then I applied the registry fix that you posted, however, I did not completely understand the other 2 support articles. UPS WorldShip actually refuses to reinstall on this computer now. It can't find some .ocx files that it needs to finish installation and it complains about not being able to create some Active X objects. I do appriciate your help, I just haven't studied Active X enough to get a handle on how they work. bUmBles BTW, what the heck is a moniker?