hi Guys, Thanks for the info, very useful - I've heard before that some addons don't work. Nuhi, I tried a fresh install of everything and I got the same error messages so I guess I must be doing something wrong but I cannot see what. Oh, I forgot to mention in my first post about the other error message - "Rundll, error loading srcclient.dll, specified module could not be found". this appears immediately after the first error message. Does that help you? Also, a ballon tip "new programmes installed" appears over the "all programmes" saying "there is not enough space to load all the programmes" I have copied and kept the logs that are made - do you want me to send them to you? Let me know on that. Any other help would be much appreciated. Regards, Steve