windows-viewer for fax and pics crash

[Dragunov]

when clicking on edit button on pic in windows viewer: crash

AppName: explorer.exe AppVer: 6.0.2900.2180 ModName: kernel32.dll

ModVer: 5.1.2600.2945 Offset: 0000cf6d

This is error signature

I just installed XPSP2+installed all fixes, also installed my HP AIO, drivercleaner.net, Kaspersky AV 6, Nero 7 Premium

If somebody knows a solution, thx

Edited December 19, 2006 by Dragunov

[nitroshift]

You mean crash as in BSOD, system halt or unresponsive?

[Dragunov]

I hear my HDD makes a noise and then I get sometimes explorer.exe crash, but after uninstalling Paint, I get a rundll.exe crash, when reinstalling Paint, I get those explorer.exe crash again

When I want to track the error, drwatson.exe crash

[nitroshift]

Have you read my post CAREFULLY? What do you mean by "crash"????

[Dragunov]

systemhalt for a short while, cause explorer.exe restarts automatically, and it seems it doesn't have a real effect on my OS

no BSOD, and program disappears

Edited December 19, 2006 by Dragunov

[nitroshift]

Sounds like a hang in kernel. Create a memory dump and post it here for cluberti to look at.

[Dragunov]

How to create a memory dump file, never did this before?

[Jeremy]

Your harddrive makes a noise? What kind of noise? A clicking noise? If so, you might want to get a new harddrive.

From what you've said, I'd say you need to reformat and reinstall, unless Cluberti can narrow things down and help you fix each individual process.

How to create a memory dump file, never did this before?

First, make sure that your paging file is at least the size of physical RAM +50MB or so, and that it is on the drive or partition where Windows is installed. Then, do the following:

1. Create or set the following registry value:

Key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\i8042prt\Parameters

Value: CrashOnCtrlScroll

Type: REG_DWORD

Data: 1

2. Right-Click on the "My Computer" icon on the desktop and select "Properties"; this will open the "System Properties" window. Go to the "Advanced" tab and click "Performance Options". Click "Change" under "Virtual Memory". Set the pagefile to be located on the partition where the OS is installed, and set it to be equal to Physical RAM + 50 MB.

3. Also in the "System Properties" window, click on the "Advanced" tab, then click "Startup and Recovery". Make sure "Complete Memory Dump" is selected (see 3a if this is not in the list). You can change the location of the memory dump file to a different local partition if you do not have enough room on the partition where the OS is installed.

3a. If the "Complete Memory Dump" option in step 4 is not available, you will need to manually set this registry value:

Key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CrashControl

Value: CrashDumpEnabled

Type: REG_DWORD

Value: 1

4. You will need to reboot for these changes to take effect.

The next time your computer hangs like this, on the keyboard, hold down the RIGHT-hand CTRL key and then press the Scroll Lock key twice. This will bugcheck the box (with a STOP 0xE2), and do a complete memory dump. Once the dump completes, and the computer is restarted, the dump file can then be analyzed to see what's hanging your box.

Edited December 19, 2006 by Jeremy

[Dragunov]

no, not a clicking noise, just a reading noise

Thx for the howto , where is memory dump placed?

Edited December 20, 2006 by Dragunov

[Dragunov]

memory.dmp is 767MB big

I had a look in the logs and I see this about the error:

000: 41 70 70 6c 69 63 61 74 Applicat

0008: 69 6f 6e 20 46 61 69 6c ion Fail

0010: 75 72 65 20 20 72 75 6e ure run

0018: 64 6c 6c 33 32 2e 65 78 dll32.ex

0020: 65 20 35 2e 31 2e 32 36 e 5.1.26

0028: 30 30 2e 32 31 38 30 20 00.2180

0030: 69 6e 20 73 68 69 6d 67 in shimg

0038: 76 77 2e 64 6c 6c 20 36 vw.dll 6

0040: 2e 30 2e 32 39 30 30 2e .0.2900.

0048: 32 31 38 30 20 61 74 20 2180 at

0050: 6f 66 66 73 65 74 20 30 offset 0

0058: 30 30 31 30 66 63 33 0d 0010fc3.

0060: 0a .

Application failure: rundll32.exe, version: 5.1.2600.2180, halted module: shimgvw.dll, version: 6.0.2900.2180, at: 0x00010fc3.

Well original it's in Dutch and I don't know how to translate 'vastgelopen':

Vastgelopen toepassing: rundll32.exe, versie: 5.1.2600.2180, vastgelopen module: shimgvw.dll, versie: 6.0.2900.2180, vastgelopen op: 0x00010fc3.

[nitroshift]

Archive it using either winrar or 7zip.

[Dragunov]

still 179MB