[Error] Problem Starting Help

[liquidguru]

if i try to open any Help file from within program i get the following error:

"there was a problem starting help"

if i try to manually start the .chm file by double-clicking it i get the following error

"Cannot open the file mk:@MSITStore:c:\program files\whatever the application is\nameofhelpfile.chm"

i have checked the registry entries (HKEY_CLASSES_ROOT\.chm key is "chm.file" and HKEY_CLASSES_ROOT\chm.file\shell\open\command is set to HH.exe)

i've made sure it's registered properly (regsvr32 hhctrl.ocx)

i have XP Home, SP2 and it used to work, but just not for a while

does any one any ideas?

thanks

[cluberti]

Try the following commands:

regsvr32 /u "%windir%\system32\itss.dll”

regsvr32 /u "%windir%\system32\itircl.dll"

regsvr32 /u "%windir%\system32\hhctrl.ocx"

regsvr32 "%windir%\system32\itss.dll"

regsvr32 "%windir%\system32\itircl.dll"

regsvr32 "%windir%\system32\hhctrl.ocx"

After a reboot, try a .chm file again. If any of the above commands fail, you may have to do an sfc /scannow with the XP installation CD in the CD drive.

[tain]

Or try the open-source xCHM.

[liquidguru]

thanks for the replies

@cluberti

it seems the itss.dll and itircl.dll are missing from my system...

@TAIN

i tried the xCHM you suggested, and i can now, at least manually, open the .chm files. thank you. this will work until i get around to digging out my XP disk and trying to repair.

[LLXX]

Download the HTML Help package from M$ and install it.

[liquidguru]

@LLXX

i tried to find a relevant package with m$, and came up with this one m$ link . i installed it, but it made no difference,

thanks for the suggestion