1ft USB cable

[Zxian]

Wow.... this is great.

I placed the order for that cable and a 1ft USB-iPod cable as well last night, and in the confirmation e-mail, I realized that my postal code had been entered wrong. I called their customer support number and I was talking to a real live person within 30 seconds.

Him - "Hi, my name is Fred*. How can I help you today?"

Me - "Hi, I seem to have mis-entered my postal code when I placed an order last night"

Him - "Ok, what's the order number?"

Me - "It's X1234567"

Him - "Alrighty, let's see here... oh yup... it says here A1B 2C. What should it be?"

Me - "A1B 2C3"

Him - *click click click* "Alright - done. Now I can clear it off for shipment... Anything else I can do for you?"

Me - "Nope - that's it. Thank you."

Him - "Have a great weekend!"

*Names have been altered for privacy protection...

Now THAT'S great customer service. I'll let everyone know how long it takes for them to get here, but if it's within a few days, this is going to be where I get the hard to find stuff from now on!

[Nerwin]

Yeah thats very good customer service, I remember when I called Dell, the Tech (Hardware) support person did not even know what a motherboard was!

so I chatted with them online, got my info under 5 min!, And of course they actually knew what a motherboard was!

[ripken204]

Yeah thats very good customer service, I remember when I called Dell, the Tech (Hardware) support person did not even know what a motherboard was!

so I chatted with them online, got my info under 5 min!, And of course they actually knew what a motherboard was!

i dont get whats funny? why would any customer service person know anything about what they are selling? i mean seriously, since when has a customer service person ever had to know anything about their own product? i really cant answer that question. that why when i see dell advertising their customer service, im like, ya right. and how they have a high quality prouct. i dont think so, a 200watt psu isnt high quality imo.

but i still dont think its as bad as when i was looking for an xbox. i went radioshack and asked this ~22 year old guy if they had an xbox. he had no clue what an xbox was... what a f***ing id***.

[puntoMX]

Same thing with compUSA:

"A sempron 64bits, that doens´t exists... It´s like a Celeron with HT... (give me one I was thinking )", that was in McAllen TX by the way, the "most technical guy" there the said...

[ripken204]

i saw a gateway computer on qvc last week. it had a 64bit cpu but it came with the 32bit windows. the guy advertising made it sound like since it has a 64bit processor that it was soo much faster, even though he didnt mention how it was on the 32bit windows.

[Zxian]

Just figured I'd give a little bit of an update. I'll keep it short though.

Last Monday, I got a call from CyberGuys confirming the shipping cost, since it was going to be $0.83 more than what the original online esitmate had stated. I said sure and they shipped off the package.

It arrived in the mail on Friday, but I've been away from home until today, so I wasn't able to use the cables. But yeah - the cables are wicked. I'll have to see if I can take some pictures of them with my hard drive and my new iPod as well.

I will most definately be buying from them again. First impressions - nothing short of flawless.

Edit - Here are a couple of pictures so you can see how nice and neat the cables make things. Link