KB839643 unable to install version problems

[turbomcp]

anybody seen this yet?

when i try to install this hotfix(released today or yesterday) for directx

it stops and gives this error in log(even without unattended install)

0.250: 2004/06/09 13:56:38.187 (local)

0.250: c:\f92793f04c5527b202ec\sp2\update\update.exe (version 5.4.15.0)

0.250: Service Pack started with following command line:

0.313: SOFTWARE\Microsoft\DirectX\Version is Not Equal To Specified Value

0.313: Condition Check for Line 1 of PreRequisite returned FALSE

0.313: ReadStringFromInf: SetupGetLineText failed: 0xe0000102

0.313: KB839643 Setup encountered an error: Setup cannot continue because one or more pre-requisites required to install KB839643 failed. For More details check the Log File C:\WINDOWS\KB839643.log

0.313: ReadStringFromInf: SetupGetLineText failed: 0xe0000102

0.313: Setup cannot continue because one or more pre-requisites required to install KB839643 failed. For More details check the Log File C:\WINDOWS\KB839643.log

9.172: Message displayed to the user: Setup cannot continue because one or more pre-requisites required to install KB839643 failed. For More details check the Log File C:\WINDOWS\KB839643.log

9.172: User Input: OK

9.172: Update.exe extended error code = 0xf0f4

9.172: Update.exe return code was masked to 0x643 for MSI custom action compliance.

[GreenMachine]

I'd say there is a hint up at the top:

SOFTWARE\Microsoft\DirectX\Version is Not Equal To Specified Value

[turbomcp]

hey

back in action

the hotfix doesnt install right cause it checks the prerequesist key:

[DX.Version.Prereq]

EqualOp = CheckReg, HKLM, SOFTWARE\Microsoft\DirectX, Version, 0x00000,"==","4.08.01.0810"

once i change my existing key to this one it is installling just fine

BUT

the windows update site reports that directx9b is not installed now:)

so i fool the windows update by applying the right key back in:)

but it doesnt help

i have a machine which installed this hotfix right and i took the reg key from that and moved it to a test machine

but still windows update sees it as not being installed:(

whats weird is that if i install with windows update site it works fine without touching anything.

i will get to the bottom of this in afew minutes i hope

(making snapshots)

[bonedaddy]

@ turbomcp

check to see if there isn't a second ver of this update

go to download page and tick related resources

bonedaddy

EDIT

green you knew this why not at least tell him to search?

[skin2003]

Your version might be further down on the page. I ahd the same problem, and i then i scrolled down and kept reading and found another patch.

[turbomcp]

Microsoft Windows XP and Microsoft Windows XP Service Pack 1 – Download the update

[Alanoll]

go down the page to the section that has :

Tested Microsoft Windows Components:

Affected Components:

It lists different versions of DrectX with different updates. It's not an this update updates all DirectX versions.....

[turbomcp]

i Believe you r right my friend

thats the right link:

Microsoft DirectX 9.0, 9.0a, 9.0b when installed on Windows 2000, Windows XP, or Windows Server 2003 – Download the update

[GreenMachine]

I didn't know nothing. In fact, I figured he had not updated to DX9 and was trying to add a patch to it. But the hint did seem to get him going in the right direction, n'est-ce pas?