bruvau12 Posted October 3, 2012 Share Posted October 3, 2012 yes it works. Where do you have issues to follow?When I run the cmd command I can't seem to find the txt file you have to double click to open Link to comment Share on other sites More sharing options...
3Seven Posted October 3, 2012 Share Posted October 3, 2012 So it seems you were right MagicAndre1981; i uninstalled Norton 360 (couldn't successfully end all it's processes via task manager), and my dpc issues vanished. Amazing/sad that their AV was the culprit, the thought never even crossed my mind.Thanks for everything MagicAndre1981, i really do appreciate it.@bruvau12: dpc.txt should be in you system32 folder....C:>Windows>System32. List it by date modified, should be at the top along with DPC_Interrupt.etl. Link to comment Share on other sites More sharing options...
MagicAndre1981 Posted October 3, 2012 Author Share Posted October 3, 2012 yes it works. Where do you have issues to follow?When I run the cmd command I can't seem to find the txt file you have to double click to openyou have to run the second command in the folder where you stored the ETL file.So it seems you were right MagicAndre1981; i uninstalled Norton 360 (couldn't successfully end all it's processes via task manager), and my dpc issues vanished. Thanks for everything MagicAndre1981, i really do appreciate it.nice to hear that removing Norton 360 fixed it Link to comment Share on other sites More sharing options...
bruvau12 Posted October 3, 2012 Share Posted October 3, 2012 I finally got the final txt file which i attached to this message but I'm not sure which drivers are causing the problemdpc.txt Link to comment Share on other sites More sharing options...
3Seven Posted October 3, 2012 Share Posted October 3, 2012 nice to hear that removing Norton 360 fixed it So my main issue has been resolved thanks to MagicAndre1981, but i still seem to have the process, "Deferred procedure calls and interrupt services routines" eating up cpu resources; Any idea's? Link to comment Share on other sites More sharing options...
MagicAndre1981 Posted October 3, 2012 Author Share Posted October 3, 2012 I finally got the final txt file which i attached to this message but I'm not sure which drivers are causing the problemwhich issue do you have? The largest spikes are between 256 µsecs AND 512 µsecs.but i still seem to have the process, "Deferred procedure calls and interrupt services routines" eating up cpu resources; Any idea's?really? Make a new trace which captures this. Link to comment Share on other sites More sharing options...
bruvau12 Posted October 3, 2012 Share Posted October 3, 2012 (edited) Maybe my trace didn't get the cause of the problem because I really don't think my cpu usage should be averaging 30%. I'll run it again. Edited October 3, 2012 by bruvau12 Link to comment Share on other sites More sharing options...
3Seven Posted October 4, 2012 Share Posted October 4, 2012 (edited) really? Make a new trace which captures this.Just a correction to my previous post: i do still have, "deferred procedure calls..." system interrupts in task manager/resources, but it isn't eating up much CPU on a closer look (about 0.30 to 1.20 under the Average CPU column). Regardless, i know the system interrupt shouldn't be there, so i'll run another trace and hopefully that'll point me in the right direction. Will be back soon with the results. Edited October 4, 2012 by 3Seven Link to comment Share on other sites More sharing options...
MagicAndre1981 Posted October 4, 2012 Author Share Posted October 4, 2012 Maybe my trace didn't get the cause of the problem because I really don't think my cpu usage should be averaging 30%. I'll run it again.do this and this time compress the ETL file and upload it.Just a correction to my previous post: i do still have, "deferred procedure calls..." system interrupts in task manager/resources, but it isn't eating up much CPU on a closer look (about 0.30 to 1.20 under the Average CPU column). this is ok. DPCs and interrupts are used by the system all the time so the values are ok. Link to comment Share on other sites More sharing options...
bruvau12 Posted October 4, 2012 Share Posted October 4, 2012 Maybe my trace didn't get the cause of the problem because I really don't think my cpu usage should be averaging 30%. I'll run it again.do this and this time compress the ETL file and upload it.Just a correction to my previous post: i do still have, "deferred procedure calls..." system interrupts in task manager/resources, but it isn't eating up much CPU on a closer look (about 0.30 to 1.20 under the Average CPU column). this is ok. DPCs and interrupts are used by the system all the time so the values are ok.I ran the test again and uploaded the text file. I also sent you a personal message of the actual dpc file. I think my problem my be ACPI.sysBTW thanks for taking time out to help us solve our problemdpc.txt Link to comment Share on other sites More sharing options...
MagicAndre1981 Posted October 4, 2012 Author Share Posted October 4, 2012 yes ACPi.sys casues a lot of CPU usage and latency spikes, but also NDIS.sys causes spikes:--------------------------DPC InfoTotal = 11539101Elapsed Time, > 0 usecs AND <= 1 usecs, 204684, or 1.77%Elapsed Time, > 1 usecs AND <= 2 usecs, 17405, or 0.15%Elapsed Time, > 2 usecs AND <= 4 usecs, 18382, or 0.16%Elapsed Time, > 4 usecs AND <= 8 usecs, 550336, or 4.77%Elapsed Time, > 8 usecs AND <= 16 usecs, 10359924, or 89.78%Elapsed Time, > 16 usecs AND <= 32 usecs, 385638, or 3.34%Elapsed Time, > 32 usecs AND <= 64 usecs, 941, or 0.01%Elapsed Time, > 64 usecs AND <= 128 usecs, 1587, or 0.01%Elapsed Time, > 128 usecs AND <= 256 usecs, 191, or 0.00%Elapsed Time, > 256 usecs AND <= 512 usecs, 5, or 0.00%Elapsed Time, > 512 usecs AND <= 1024 usecs, 1, or 0.00%Elapsed Time, > 1024 usecs AND <= 2048 usecs, 5, or 0.00%Elapsed Time, > 2048 usecs AND <= 4096 usecs, 1, or 0.00%Elapsed Time, > 4096 usecs AND <= 8192 usecs, 1, or 0.00%Total, 11539101Total = 11280556 for module ACPI.sysElapsed Time, > 0 usecs AND <= 1 usecs, 0, or 0.00%Elapsed Time, > 1 usecs AND <= 2 usecs, 0, or 0.00%Elapsed Time, > 2 usecs AND <= 4 usecs, 0, or 0.00%Elapsed Time, > 4 usecs AND <= 8 usecs, 542763, or 4.81%Elapsed Time, > 8 usecs AND <= 16 usecs, 10352821, or 91.78%Elapsed Time, > 16 usecs AND <= 32 usecs, 384283, or 3.41%Elapsed Time, > 32 usecs AND <= 64 usecs, 483, or 0.00%Elapsed Time, > 64 usecs AND <= 128 usecs, 43, or 0.00%Elapsed Time, > 128 usecs AND <= 256 usecs, 160, or 0.00%Elapsed Time, > 256 usecs AND <= 512 usecs, 2, or 0.00%Elapsed Time, > 512 usecs AND <= 1024 usecs, 0, or 0.00%Elapsed Time, > 1024 usecs AND <= 2048 usecs, 1, or 0.00%Total, 11280556Total = 8372 for module ndis.sysElapsed Time, > 0 usecs AND <= 1 usecs, 712, or 8.50%Elapsed Time, > 1 usecs AND <= 2 usecs, 133, or 1.59%Elapsed Time, > 2 usecs AND <= 4 usecs, 134, or 1.60%Elapsed Time, > 4 usecs AND <= 8 usecs, 208, or 2.48%Elapsed Time, > 8 usecs AND <= 16 usecs, 4812, or 57.48%Elapsed Time, > 16 usecs AND <= 32 usecs, 350, or 4.18%Elapsed Time, > 32 usecs AND <= 64 usecs, 448, or 5.35%Elapsed Time, > 64 usecs AND <= 128 usecs, 1540, or 18.39%Elapsed Time, > 128 usecs AND <= 256 usecs, 29, or 0.35%Elapsed Time, > 256 usecs AND <= 512 usecs, 2, or 0.02%Elapsed Time, > 512 usecs AND <= 1024 usecs, 0, or 0.00%Elapsed Time, > 1024 usecs AND <= 2048 usecs, 2, or 0.02%Elapsed Time, > 2048 usecs AND <= 4096 usecs, 1, or 0.01%Elapsed Time, > 4096 usecs AND <= 8192 usecs, 1, or 0.01%Total, 8372So try to disable all 3rd party network tools like Comodo. The ACPI issues may be caused by overheating issues. Check the CPU temperature of your Intel i5-3210M CPU, please. Link to comment Share on other sites More sharing options...
bruvau12 Posted October 4, 2012 Share Posted October 4, 2012 (edited) I disabled comodo but no influence, I had this problem even after a clean install. I attached the temp of my hardware and the temperature seem high as a result of the load being applied to it? Edited October 4, 2012 by bruvau12 Link to comment Share on other sites More sharing options...
MagicAndre1981 Posted October 5, 2012 Author Share Posted October 5, 2012 clean the CPU cooler. Also which laptop do you use? Try to update the BIOS and see if you can change the cooler policy so that the cooler fan runs more often to cool down the CPU more. Link to comment Share on other sites More sharing options...
bruvau12 Posted October 5, 2012 Share Posted October 5, 2012 (edited) The laptop is only about a month old and is on the latest bios Edited October 5, 2012 by bruvau12 Link to comment Share on other sites More sharing options...
MagicAndre1981 Posted October 5, 2012 Author Share Posted October 5, 2012 WHICH laptop? I need the model name. Link to comment Share on other sites More sharing options...
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