taking control?

[hakeem5454]

my grandparents bought a computer and they keep having problems and i keep having to go over to their house to fix the problems. Now they live 30 minutes away from me so its a pain going every time. Is there a way or is there some software i can install on my computer and theirs so i can take control of their computer using mine without them having to do anything at all?

[DigeratiPrime]

Remote Desktop is included with Windows.

http://www.microsoft.com/windowsXp/using/m...emoteintro.mspx

http://windowshelp.microsoft.com/Windows/e...cc61e61033.mspx

[hakeem5454]

doesnt remote desktop require my grandparents to be on the computer allowing us to take control etc? I want it so i can take control without them doing a single thing...

[gamehead200]

LogMeIn Free (http://www.logmein.com/). It's easy to install, easy to use, and secure. You'll be able to access their computer from pretty much anywhere you have access to a browser.

Edit: When I have to add a family member or friend's computer, I usually guide them through the process over the phone (giving them my password, etc.). Works fine.